I don't even know where to start but by the sounds of the others reviews are horrible experience is not the norm and I'm sure many people would enjoy this place, we however did not and will not be returning.
For starters, I booked a window seat approx. 1.5 weeks before the night of our reservation, just for the fact that it was our 1 year wedding anniversary and I always find that the window makes it a little more romantic. We arrived and Sherry told us that we had a couple tables in the middle of the room and the back that we could choose from. I corrected her and said that I requested a window seat. She had the reservation book in front of her and it was clearly labelled "window seat". She apologized and said that they could not accommodate us and that we would have to choose from the available seats. She made a comment about it being written "so small". Regardless, it was requested and written down so right off the bat I was not impressed.
Sherry then said that she would give us 2 glasses of champagne on the house to make up for the seating mix-up. They poured the champagne and then the waiter immediately bumped the glass and spilled the entire glass over the table and on my husband's sleeve. They suggested we move in the back but when I went back there it was much more tightly seated than the front so we sat at the table next to ours while they changed the table cloth.We sat back down and Sherry was apologizing and commented that they were going to "jump through hoops" to make up for our not so spectacular start.
Onto the food: The portions are small, and I mean tiny. It's 5 courses but you could easily put everything on one plate and it would not be full. They started us with white bread and honey- butter which was actually really tasty and the bread was fresh. The first course was cold-water shrimp with oven roasted olives and it was good. The shrimp tasted fresh and the salt level was nice. I received my wine pairing and my husband was drinking champagne as he order a full bottle. By the 4th course we were 3 hours into the "experience". There was such a lapse between these tiny courses that I was nowhere near full. Just for the record, my husband and I are not huge eaters and will almost always leave with a doggie bag full of food for the next day.Then at some point in the dinner I feel like they forgot about us, there were two glasses of wine in front of me (neither were explained) and we actually finished the entire plate of cod (well it was only 4 bites) without anyone coming over and telling us what it was or why the wine was paired with it. When the waiter came over I asked him what glass of wine was suppose to go with the course we just ate and he told me that I had two glasses because I didn't finish the wine with my previous course. He was incorrect about this because I remember drinking it and then not having anything to drink so I poured some of my husbands champagne into my glass. He apologized for not coming back to explain the dish. He asked me if I wanted to know what I just ate and I told him no, we never saw him anymore during our time there as Sherry came over and apologized again. We finally finished our meal after almost 4 hours of being there. Not to mention that there were at least 3 tables that were seated after us and they were long gone before we were so I'm not sure why it took them so long to serve us.
I was in the bathroom when my husband paid and he told me that Sherry said to him that she didn't even want to give us the bill because of everything that happened. Unfortunately we paid over $250. I slipped her a tip because she really did try. Afterwards we actually went to Subway and got foot longs because we were quite hungry. My suggestion is that if you are in the market for a tasting menu spend the extra money and go to Raymonds.