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“steer clear off this hotel if you travel for business”

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Quality Hotel Harbourview
Ranked #15 of 22 Hotels in St. John's
Isafjordur, Iceland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“steer clear off this hotel if you travel for business”
Reviewed September 20, 2012

Part of my crew stayed here in several rooms booked through a travel agency, thus they were not able to take with them a receipt, which is fair enough. However, this people cannot get paid their travel expenses unless they prove they stayed there. The hotel has failed to answer our numerous requests over the past three months to send us a two liner confirming that said team stayed there.

The take away message is that the attention to customers is dreadful. In addition, these were overpriced very basic rooms.

  • Stayed June 2012, traveled on business
    • Value
    • Service
Helpful?
2 Thank Never A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, November 30, 2012
Dear Guest,

Thank you for taking the time to write a review on your recent dealing with our Hotel. I do apologize that you have not received the guest folios that you require for your staff.

Should you wish to forward me your fax number, I would be more then happy to fax you the folios that you require or if you prefer to e-mail the hotel what information that you need, I will personally ensure that it is completed.

Again, I do apologize for the miscommunication. I hope that I do hear from you so we can clear this matter up.

Yours in Hospitality,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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363 reviews from our community

Traveler rating
    59
    162
    107
    26
    9
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
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  • English first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 11, 2012

Checked on Sept 7 and room smelled when we went in. Opened windows. No soap in bathroom and that night faults in the alarms system had the fire alarm going off several times during the night. The next morning I when I went to have coffee in the room I found that one of the cups was dirty. Great view but for the price other details needed to be looked after after. I stayed in similar accommodations for a lot less. Over priced for what you get!
Disappointed on first visit!

Stayed September 2012, traveled with friends
Helpful?
1 Thank Cindy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, November 30, 2012
Dear Guest,

Thank you for your recent review of the Quality Hotel Harbourview. I would like to thank you sincerely for taking the time to comment on your recent stay. Customer comments are vital to our industry and without them we could not enhance the guest experience.

I do apologize that the little things were overlooked for your stay. I have spoken with the Housekeeping department and have informed them of your complaint.

I do hope that we have the opportunity to welcome you back to the Hotel again in the near future.

Yours in Hospitality,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed August 21, 2012

The sudden, unexplained cancellation of our booking at a B and B turned out to be a blessing in disguise! Being left with only a few days to find alternative accommodation, I read some Trip Advisor reviews and chose a harbour view room at the Quality Inn.
We received a very friendly welcome at check-in from Cynthia, who rang about fifteen minutes later to see if we were happy with the room.
We certainly were! Our large corner room overlooked the harbour straight down towards The Narrows and up to Signal Hill. My husband spent a lot of time watching the activity on the harbour as ships from around the world were being unloaded. There were different ships in port every day. The wharf area was lit up at night, but neither the bright lights nor any noise disturbed us.
The location is perfect – not far from Signal Hill and just on the edge of the main shopping strip.
Wifi access, which was included in the price, was quick and reliable. A mini fridge was provided and the little grocery shop diagonally opposite came in handy. Parking was conveniently on site and free if you’re staying at the hotel. (You need a voucher from reception to display on the dashboard.)
We ate breakfast at the hotel’s restaurant – Rumpelstiltskin’s - and it was comparable to other hotels’ breakfast fare. There are many other restaurants in Water Street and Duckworth Street if you prefer to eat elsewhere.
Housekeeping had noticed that a little strip of wallpaper had come loose and sent a man to repair it (albeit with a glue stick!). On our last evening, we found our washbasin was leaking so we reported it to reception. At checkout, we were informed that the whole basin would be replaced.
There’s a lot to see in and around St John’s and we’d love to return. In our experience, staff at the Quality Inn take customer service seriously and we would have no hesitation in returning to the hotel… and the view!

Room Tip: I can't imagine staying here and not having a view of the harbour.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJB72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, October 9, 2012
Dear Guest,

Thank you very much for your recent review, we appreciate when a guest takes the time to recount their experience.

I am glad to hear that you enjoyed your stay with us here at the Quality Hotel Harbourview and I completely agree, our view is fantastic!

We hope to have the opportunity to welcome you back to the Quality Hotel Harbourview in the near future!

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, NS, Canada
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 16, 2012

The Quality hotel is nothing fancy (as expected) but is clean and comfortable. We just stayed one night this summer for George Street festival and was able to walk to George street and back (about 15-20 min walk). Beds were comfortable, bathroom ok, TV had lots of channels but reception was not good. That was ok since we were not there to watch TV. Staff were nice but one suggestion is that they could have been a little more informative....for example, we decided to try the restaurant (Rumplestiltskins) in the hotel but when we went down, it was booked for 2 hours! We did not have a reservation (own fault I guess) but it would have been helpful if the front desk staff said that reservations for the restaurant is a good idea if we planned to eat there. We did go for breakfast the next day and it was great!
The hotel price was reasonable and location great for our purposes and I would stay there again!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, October 9, 2012
Dear Guest,

Thank you very much for your recent review, we appreciate when a guest takes the time to recount their experience.

I am delighted to hear that you enjoyed your stay with us here at the Quality Hotel Harbourview. The George Street festival is a great time here in the city and I'm glad to hear that you enjoyed it.

We hope we have the opportunity in welcoming you back to the Quality Hotel Harbourview in the near future!

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed August 12, 2012

Quality Inn Harbourview St. John's
We stayed here from July 26 - 30, 2012. A member of the Choice Hotels Chain, which
includes Comfort Inn. Though more expensive with larger rooms than Comfort Inn, this
is still at the same level of service, breakfast is not included, and our room lacked the
useful mini-fridge that we have found at Comfort Inn. In terms of bed and furniture it
was no better than Comfort Inn, down to the lack of a bedside table on the right- side of
hthe bed, my chief gripe about Comfort Inns. I chose Harbourview because it is right
downtown and saved time driving. It fulfilled those requirements. The breakfasts at
Rumpelstlltskin's Restaurant downstairs were very good and not overly expensive, but
did make our four night stay costly. The Comfort Inn near the airport would be better value.

We asked for, and got an accessible room, but this only means extra space, and some
grab bars in the bathtub. We bring our own suction-cupped removable handle and
added this to the left of the shower. Without that, my husband would not have been
able to climb in the deep bath to take a shower. We know that providing wheelchair
accessible bathrooms is very expensive and not feasible in many older hotels, but this
is a facility that is going to become more and more necessary as the population ages.
A reasonable alternative for Choice Hotels would be to provide a battery operated bath
chair that makes any bathtub accessible. They are ruggedly made, not too expensive,
and could be used in any room.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KBrown011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
455 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed August 9, 2012

With many choices in St John's I picked this hotel for it's location and hoped for the best...I was not disappointed. It's ideally located at the Harbour, minutes from Signal Hill and on Water Street where you can walk anywhere and don't need a car or can leave it parked. They have a very good multi-level underground garage - not really underground as the hotel is built on a hill - the exit is street-level on opposite end of the property.
Service was second to none, on-site restaurant was equally impressive with a 4 page menu.
The rooms are a little dated but still worth the stay for all of the above reasons.

Room Tip: Main floor rooms are smoking rooms - given the choice take a non smoking room and just go outside fo...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canadian_investor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, October 9, 2012
Dear Guest,

Thank you very much for your recent review, we appreciate when a guest takes the time to recount their experience.

We are very pleased that you enjoyed your stay here with us at the Quality Hotel Harbourview. The scenery, views and streets are second to none here. We are very proud of the city and we strive for excellant customer service in our industry!

We hope to welcome you back to the Quality Hotel Harbourview.

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 4, 2012

This hotel is very centrally located to allow site-seeing in St. John's. The room was very comfortable, with free WiFi. The staff were very helpful to me, since I was booking the room on very short notice. Rumpelstiltskin restaurant in the hotel was very attractive with good food.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Saturn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managercn246, Manager at Quality Hotel Harbourview, responded to this review, October 9, 2012
Dear Guest,

Thank you very much for your recent review, we appreciate when a guest takes the time to recount their experience.

We are very pleased that you enjoyed your stay here with us at the Quality Hotel Harbourview. The scenery, views and streets are second to none here. We are very proud of the city and we strive for excellant customer service in our industry!

We hope to welcome you back to the Quality Hotel Harbourview.

Yours in Hospitality,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Harbourview

Property: Quality Hotel Harbourview
Address: 2 Hill o' Chips, St. John's, Newfoundland and Labrador A1C 6B1, Canada
Phone Number:
Location: Canada > Newfoundland and Labrador > Newfoundland > St. John's > Downtown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #15 of 22 Hotels in St. John's
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Hotel Harbourview 3*
Number of rooms: 159
Official Description (provided by the hotel):
Nestled in the heart of downtown St. John's, the Quality Hotel Harbourview is the perfect place to wake up to the first sunrise in North America. Steps away from whale watching, shopping, walking trails, art galleries and nightlife, the Quality Hotel is the perfect place to begin the day. Enjoy fresh, local seafood at our onsite restaurant Rumpelstiltskin's or fit in a workout at our onsite fitness centre. Whether for business or pleasure, there's no better place to experience St. John's. ... more   less 
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Also Known As:
Quality Inn St Johns
Quality Hotel St Johns
Quality Hotel Harbourview Newfoundland, Canada

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