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“Excellent hotel - stayed four nites and it was great”

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Sheraton Hotel Newfoundland
Ranked #5 of 24 Hotels in St. John's
Certificate of Excellence
Reviewed September 9, 2012

We stayed here for four nights and used it as a base to explore St. John's area. Did lots of driving tours and easy in and out of the city. Easy to walk to downtown -- parking right in front of hotel. Great feather pillows and very nice linens

Room Tip: It pays to spend more and get a club floor room -- we ate breakfast and dinner there
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  • Stayed: September 2012, traveled as a couple
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Thank 23anita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded October 2, 2012

We are delighted to hear that you enjoyed your visit with us and that you were able to experience the luxury of our Sheraton Club level and all of it's added amenities. We receive numerous comments on the comfort of our bedding, linens and pillows and are glad that you were no exception. We look forward to welcoming you back in the near future.

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655 - 661 of 856 reviews

Reviewed September 9, 2012

Spent three nights at this first class hotel in a great location in St John`s. Room was clean and comfortable. Close to downtown attractions and only a half hour walk up Signal Hill - the best way to clear your head in the early morning after a late night on George St.! Friendly Newfoundland hospitality from all at this hotel.

  • Stayed: September 2012, traveled as a couple
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Thank skibumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LDelurey, Guest Relations Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded September 18, 2012

We are certainly happy you choose our hotel for your stay and that your stay was enjoyable. Sheraton Hotel Newfoundland is in a great location for those who enjoy what George Street has to offer and so much more. For those hickers and site seers Siganl Hill is the place to be and only minutes from our hotel. There is so much to see and do. Again, Thank you for taking the time to write your review, it's been our pleasure to have you as our guest. Come again soon!

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Reviewed September 4, 2012

Beautiful hotel and the harbour view is a must! We spent a total of 10 days - the housekeeping staff is excellent and the food in the restaurant is well worth the wait (be prepared to wait...). We did have some problems as far as booking and never did receive the room that we had requested, however the manager was excellent to deal with and we will be staying there again on our next trip. Thoroughly enjoyed Newfoundland=:)

  • Stayed: July 2012, traveled with family
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Thank Alisonjd555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded September 26, 2012

We are delighted to hear that despite the issues you encountered your overall visit was an enjoyable one. I really appreciate you taking the time to speak with me personally regarding your stay and am glad we were able to resolve the issues you experienced in a satisfactory manner. We look forward to the opportunity of serving you once again when your travels bring you back to Newfoundland.

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Reviewed September 3, 2012

The room, the view, the location, the restaurant and the staff were all excellent. The staff especially gave exceptional personal service. The breakfast was hearty and healthy. We stayed stayed for a total of 4 days.

  • Stayed: August 2012, traveled as a couple
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Thank TechnoWiz65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded September 26, 2012

We think that your headline says it all. We know that people travel for many different reasons and have different expectations but our associates always strive to create the feeling that you are at home when you are visiting our home. We are thrilled to hear you had such an enjoyable experience and we will be awaiting your return.

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Reviewed September 3, 2012

Arrived 2am and realized we had parking lot view. Mix up could not be rectified that night but was the next morning. We received complementary breakfast that was very much appreciated. Swimming pool was not up to par but renovations are in process. Friendly and helpful staff. Location can NOT be beat!

  • Stayed: August 2012, traveled with family
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Thank familygrrrrrrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded September 25, 2012

Thank you for taking the time to share your experience with us. I apologize for any errors you may have experienced with your original room allocation but am happy to hear we were able to resolve the issue in a satisfactory way. As you mentioned, we are excited to announce that we will be doing extensive renovations on our swimming pool area in the very near future. We hope you visit us again soon so you can enjoy our new modern facility.

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Reviewed August 31, 2012

The pool was nice! But, the room was not air-conditioned! The thermostat won't go down to 64F (18C) Excellent swimming pool! Horrible hot temperature in the room! The lowest temperature it can get on the thermostat is 67F (21C) which is not cool enough for my head! It was hot in that room that I almost died and got a lot of headaches! I don't like getting headaches! It wastes my time and also one of the things that ruin my life! So, please get the air-conditioning at 64F (18C) or close down!

Room Tip: Just find a room that has air-conditioning at 64F (18C) or find a hotel that has an air conditioner...
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  • Stayed: August 2012, traveled with family
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Thank Taras H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

Got a room.. and there was someone in it.And I don't think he was into sharing.. Got another room that stunk of disenfectant masking cigarette smoke... ALL CHOKED UP UH-HUH....Got another room that was a downgrade... Barely acceptable room.. Only upside was the complimentary drink for the confusion... Nededed it after the 30 minutes of getting the runaround..

  • Stayed: August 2012, traveled on business
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1  Thank SalesGuyinCANADA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Front Office Manager at Sheraton Hotel Newfoundland, responded to this reviewResponded September 20, 2012

We are very disappointed to hear that your experience did not meet your expectations. Be assured that the issues you encountered are not commonplace nor acceptable. We appreciate your feedback and have reviewed your experience with our associates to ensure such issues can and will be avoided for you and other Guests in the future. I would love the opportunity to personally discuss your stay, please do contact me via email at chris.hayden@sheratonhotelnewfoundland.com. I look forward to hearing from you.

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Additional Information about Sheraton Hotel Newfoundland

Address: 115 Cavendish Square, St. John's, Newfoundland and Labrador A1C 3K2, Canada
Phone Number:
Location: Canada > Newfoundland and Labrador > Newfoundland > St. John's
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in St. John's
#6 Business Hotel in St. John's
Price Range: $136 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Hotel Newfoundland 4.5*
Number of rooms: 301
Official Description (provided by the hotel):
Steeped in history and built on the site of the old Fort William, our downtown St. John’s hotel captures the vibrant and colorful atmosphere of one of the oldest cities in North America. Overlooking historic St. John's harbor, the Narrows and at the base of Signal Hill the Sheraton Hotel Newfoundland is the premiere location for business, conference and leisure travelers alike. Situated on the doorsteps of Jellybean Row and within walking distance of all the boutique and local craft shops and the legendary George Street our position is unrivalled in the city. The Sheraton Newfoundland also boasts the Oppidan Restaurant and the Bivver Bar serving the most sought after local cuisines and even Iceberg Beer. For the active work out in our state-of-the-art fitness center or take a dip in our indoor pool. Whatever your reasons for travelling to St John’s the Sheraton Newfoundland is your place to call home ... more   less 
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Also Known As:
Sheraton St Johns
Sheraton Hotel St Johns
Fairmont St. John's
St. John's Fairmont
Sheraton Hotel Newfoundland Canada

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