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“Last minute lucky!”

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Fairfield Inn & Suites St. John's Newfoundland
Ranked #4 of 22 Hotels in St. John's
Certificate of Excellence
GreenLeadersSilver level
St. John's
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Last minute lucky!”
5 of 5 bubbles Reviewed August 18, 2013

Helpful staff. Great facility. Good breakfast. Didn't have the courage to ask wat the rate would have been had we booked direct- but since it is high season and we were close on time, finding a vacancy wasn't easy!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank albertansBlackfalds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 19, 2013
Dear AlbertansBlackfalds:

Thank you for taking the time to place a comment on Trip Advisor and provide us with a 5/5 Rating. We are so pleased that you enjoyed your stay with us and we were able to provide you with a guest room while you were in the city!
St. John's is extremely busy this time of year with many hotels filling up months in advance. St.John's is definitely a destination of choice and hoping you will make Fairfield Inn & Suites your hotel of choice next time your searching for a hotel.
We are competitively priced, and don't forget we serve a full complimentary breakfast to start your day!!

Best regards,

Cyril Russell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

278 reviews from our community

Traveler rating
    175
    73
    18
    6
    6
See reviews for
101
56
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70
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • Any
English first
St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 14, 2013

Stayed one night. Arrived early afternoon & went in to register early & to ask if a family member who was heading to the airport in the evening could go up to our room when it was ready. The manager on duty offered us an upgrade (no extra charge) so that our family member could go on up to a room immediately and relax before his flight while we browsed downtown, shopped, etc. The room was spacious, with king bed and a pull-out, AC, nicely equipped. The kindness was very much appreciated, especially for someone with a cross-country flight ahead of them. Their breakfast buffet is fabulous and ample. If anything is in short supply/not in sight, the staff very quickly will provide it for you. We have stayed twice now and had a great experience both times.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank i m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 15, 2013
Hello i m:

We very much appreciate the kind comments that you've posted on Trip Advisor and delighted that we exceeded your expectations! Providing a positive, memorable, WoW experience is what our team of professionals try to deliver to each of our valued guests daily and consistently.

To receive a 5/5 Trip Advisor rating certainly indicates we're doiing things right and moving in the right direction being a brand new property! I will communicate your comments to my leadership and associate team, it will "make their day!"

Once again, many thanks!

Cyril Russell
General Manager
Fairfield Inn & Suites by Marriott St. John's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. John's, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed August 12, 2013

Room was not cleaned well, front desk would not answer the phone, AC made a lot of noise. We stayed for 2 nights after our wedding and had nothing but issues and received no apologizes from any staff!

Room Tip: Find a different Hotel!! If you do stay here I hope your stay is better then ours was.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Newf801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 13, 2013
Dear Newf801:

Your comments will help us serve you and other valued guests better in the future. Thank you for providing us with your feedback. I apologize for the experience you had encountered and will thoroughly investigate the matter with my management team.
Its about doing things right the first time and ensuring that our guests receive the utmost attention during their stay and that they have a positive memorable experience. In your case, I am very disappointed to hear that your stay wasn't up to our standards, once again, my deepest apologies.

Warm regards,

Cyril Russell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gander, Canada
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 11, 2013

Booked here for a family weekend in St. John's and we were very pleased with our stay. Among the many positives: clean and modern decor, great water slide that does not exit into pool which is separate, big selection of hot and cold items for breakfast, friendly staff, plenty of parking which is close to entrance (always an issue with the downtown hotels) , convenient location and tea/coffee available in lobby. All this and an excellent rate for provincial residents. We will definitely return and have already recommended the hotel to some of our friends.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cfa651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 12, 2013
Dear cfa651:

My team and I are so pleased and excited that you had "a great first stay" and that you will recommend our property. Word of mouth is the best advertising they say, so thanks!!

Also, we very much appreciate the time you took to write a comment on Trip Advisor and rate us 5/5, awesome!

Thank you for making Fairfield Inn & Suites by Marriott St. John's your hotel of choice while visiting the city and We hope to see you return in the near future!

All the best,

Cyril Russell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 11, 2013

We were a family of four requiring two rooms with some members arriving a day ahead of the others.The reservation was handled efficiently and when the King bedroom we had reserved turned out to be unsatisfactory for our needs (very small seating area and no tub) we were able to change to a larger room with no difficulty and no increase in price. The staff helped us with some problems that cropped up with our travel arrangements and took care of some wild salmon we needed to keep in the freezer. This hotel is not convenient for those who want to walk to tourist sites or restaurants but it is well located to the highway and to a quick trip to the centre of town by car. The pool and exercise room were well maintained but could be improved for some guests if they add exercise balls to the stock of equipment.
wontl

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raphott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 12, 2013
Dear Raphott:

Thank you for taking the time to write a comment on Trip Advisor and rating us 4/5. We very much appreciate the feedback which will be shared with my leadership and associate team. Yes, we are going through some growing pains and we have learned from them every step of the way. I'm delighted that my associates were able to handle your requests in an efficient and effective manner. In regards to the fitness center, we are in the process of getting a couple of additional pieces of equipment and other items as well.

Thank you for choosing Fairfield Inn & Suites St. John's as your hotel of choice while visiting the city.

Warmest regards,

Cyril Russell
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Cayman
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed August 5, 2013

Very good hotel. Great sleep quality and immaculate. Very helpful front desk staff and exceptionally polite housemaid services. Even the breakfast tried hard to provide healthy options. The only niggle I would have is how unfriendly the kitchen staff were. It was remarkable how they managed to mingle with the guests and never EVER acknowledge their existence. Only when a manager was present were tables cleared away by her I might add not the kitchen person.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maria E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 6, 2013
Dear Maria E:

Thank you for your valuable comments and the rating of 4/5! I'm pleased that your guest experience was positive for the most part.

Very clearly, based on your feedback, we have an oportunity to improve in the breakfast area and I take your experience and comments very seriously. Rest assured this is not indicative of the service we provide at FFIS and I do apologize.
I will share your comments with my Food & Beverage Manager as a coaching session for the breakfast team.

Warmest regards,

Cyril Russell
General Manager
Fairfield Inn & Suites by Marriott St.John's
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level Contributor
46 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

The hotel was well appointed but in a commercial part of the city, not well-suited to tourists. I stayed two nights while I explored the Avalon, and appreciated the noon check-out because I was planning to leave on the Argentia ferry which did not leave until late afternoon. The breakfast was excellent, and the staff were friendly. The stay was enjoyable. I chose well with this one.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave-at-london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cyril R, General Manager at Fairfield Inn & Suites St. John's Newfoundland, responded to this review, August 6, 2013
Dear Valued Guest:

Thank you for choosing Fairfield Inn & Suites by Marriott St. John's as your destination hotel in the city!

We truly appreciate the time you took to comment on Trip Advisor and provide us with an awesome rating, 5/5!

We hope to see you again on your next trip to St.John's!

All the best from the Leadership Team and Associates of FFIS.

Cyril Russell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites St. John's Newfoundland

Property: Fairfield Inn & Suites St. John's Newfoundland
Address: 199 Kenmount Rd, St. John's, Newfoundland and Labrador A1B 3P9, Canada (Formerly Travellers Inn St. John's)
Phone Number:
Location: Canada > Newfoundland and Labrador > Newfoundland > St. John's
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in St. John's
#2 Romantic Hotel in St. John's
#2 Family Hotel in St. John's
#3 Business Hotel in St. John's
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites St. John's Newfoundland 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Fairfield Inn & Suites St. John's Newfoundland, gives you confidence that your business or leisure trip will be a success because we consistently deliver a hotel experience that's just right. Ideally located between the St. John's Airport and the downtown core, close to business parks, the University, and the province's largest shopping mall, we provide you with just what you need, so travel is easy and productive. ... more   less 
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Also Known As:
Travellers Inn St. John`s Hotel St. John`s
Travellers Hotel St Johns
Travellers St Johns
Fairfield Inn & Suites St. John's Newfoundland Canada

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