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“Loud heating/cooling system”
Review of Hilton Saint John

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Hilton Saint John
Ranked #4 of 19 Hotels in Saint John
A TripAdvisor Member
1
Reviewed October 7, 2013

When you use the heating/cooling system, the fan is extremely loud and when it shuts off it will wake you from a sound sleep!! Sounds like someone is slapping a closet door every time. Dirty glaases from room service

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 11, 2013

Dear Tripadvisor member
Thank you for your feedback. We are very apologetic for the disturbance caused the the deficiency in the cooling system. We are currently verifying the operation of the system in all guest rooms. Similarily the housekeeping department will thoroughly check all glassware before it is sent to guest rooms. Once again please accept our apologies and despite this experience we hope to have the opportunity to welcome you again. Kind regards..Dermot

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815 - 821 of 1,090 reviews

Reviewed October 4, 2013

Nice hotel in great location on the waterfront in Saint John, within walking distance of many restaurants and shops. We were disappointed that you had to belong to Hilton Honors to get free WiFi in the room. For 10 days we traveled all around Nova Scotia and New Brunswick and received free WiFi in every location, except Hilton Saint John. Even the smallest mom and pop B&Bs offered free in-room WiFi. Get with the program, Hilton!

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank BryMan58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 11, 2013

BryMan58
Thank you for taking the time to give us your feedback. We are very pleased that your overall stay was a satisfactory one. Your comments regarding the wifi charge are well noted and will be discussed to see if the hotel policy in this regard should change. Thank you again and we hope to welcome you as our guest again on your next visit to Saint John. Kind regards..Dermot

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Reviewed October 3, 2013

Great room, nice view, slow internet. But do yourself a favor and refrain form eating there. Salmon was so overcook that it was dry, no taste at all Maritimers should know how to cook fish at least :( Luckily tons of great restaurants in less than 3 minutes of walking, go out and at least enjoy better food

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jocelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Jocelyn M
Thank you for you recent review. We are very sorry that your meal was not satisfactory. Your comments regarding the Salmon have been passed onto our Chef for review. We hope to have the opportunity to welcome you back for a better dining experience. Kindest regards..Dermot

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Reviewed October 3, 2013

Located right on the harbour; wonderful views looking up the Bay of Fundy; rooms have excellent views and large windows; service is very accommodating and helpful; Saint John is a city with wonderful architecture and history which is an undiscovered jewel.

Room Tip: all rooms on the harbour side have a great view; noise is not a problem.
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  • Stayed: September 2013, traveled on business
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Thank kathy154914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

kathy154914
Thank you for your very positive review. We are very pleased that you enjoyed your recent stay at the Hilton and were able to explore and discover some of the unique areas in the City. We look forward to welcoming you again as our guest. Kind regards..Dermot

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Reviewed September 26, 2013

The one night there was very good.
I wasn't expecting a 5* and it's definitely not that, but it's a pretty terrific 3.5*.
The bed was very comfortable and the room was spacious, clean, and had a lovely view of the harbour. The staff were friendly and efficient on the check-in and hooked me up with a cab while checking out. Parking and the Market Square complex are conveniently connected underground. The bar/restaurant staff were great too.
Only there for a night, but there was nothing not to like: would definitely return.

  • Stayed: September 2013, traveled solo
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Thank WmFerguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

EatnStay
Thank you for your very positive review. We are very pleased that you found the location of the hotel and the service to your satisfaction. We look forward to your next visit with us. Kindest regards..Dermot

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Reviewed September 26, 2013

Very good reception from the staff, friendly accommodating. Older but comfortable room. Close to downtown, restaurants, business and shopping. Enjoyed the stay but was frustrated by a charge for internet service.

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Shane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Shane T
Thank you for taking the time to give us your feedback and for your positive comments regarding the friendliness of the staff. We look forward to welcoming you as our guest again. Kind regards..Dermot

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Reviewed September 25, 2013

I stayed at the Hilton St John as part of a tour around New Brunswick with a large group of travel agents from the UK and Germany. The check in was quick and efficient which was a good job as we were all dripping wet from the reversing falls jet boat ride! My room was massive with a view out over the harbour and the bathroom well appointed with lovely complimentary toiletries and the decor was very modern and comfortable with the beds lovely to sleep in. The staff on the front desk were really helpful especially when my travel adaptor broke and they charged my phone for me. Breakfast was extensive and offered a great deal of choice and I used the pool during my stay which although quite small was great to relax in especially with the single sex Saunas inside the changing rooms. Very good

  • Stayed: September 2013, traveled on business
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Thank monkeychops181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Monkeychops 181
Thank you for your very positive review. We are very pleased that your visit to Saint John was a pleasant one and that you enjoyed your stay with us. We hope to have the opportunity to welcome you again on your next visit to the Maritimes. Kindest regards..Dermot

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Additional Information about Hilton Saint John

Address: 1 Market Sq, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
Price Range: $137 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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