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“Good for sleeping terrible for food”
Review of Hilton Saint John

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Hilton Saint John
Ranked #4 of 19 Hotels in Saint John
Reviewed October 3, 2013

Great room, nice view, slow internet. But do yourself a favor and refrain form eating there. Salmon was so overcook that it was dry, no taste at all Maritimers should know how to cook fish at least :( Luckily tons of great restaurants in less than 3 minutes of walking, go out and at least enjoy better food

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Jocelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Jocelyn M
Thank you for you recent review. We are very sorry that your meal was not satisfactory. Your comments regarding the Salmon have been passed onto our Chef for review. We hope to have the opportunity to welcome you back for a better dining experience. Kindest regards..Dermot

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793 - 799 of 1,064 reviews

Reviewed October 3, 2013

Located right on the harbour; wonderful views looking up the Bay of Fundy; rooms have excellent views and large windows; service is very accommodating and helpful; Saint John is a city with wonderful architecture and history which is an undiscovered jewel.

Room Tip: all rooms on the harbour side have a great view; noise is not a problem.
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  • Stayed: September 2013, traveled on business
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Thank kathy154914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

kathy154914
Thank you for your very positive review. We are very pleased that you enjoyed your recent stay at the Hilton and were able to explore and discover some of the unique areas in the City. We look forward to welcoming you again as our guest. Kind regards..Dermot

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Reviewed September 26, 2013

The one night there was very good.
I wasn't expecting a 5* and it's definitely not that, but it's a pretty terrific 3.5*.
The bed was very comfortable and the room was spacious, clean, and had a lovely view of the harbour. The staff were friendly and efficient on the check-in and hooked me up with a cab while checking out. Parking and the Market Square complex are conveniently connected underground. The bar/restaurant staff were great too.
Only there for a night, but there was nothing not to like: would definitely return.

  • Stayed: September 2013, traveled solo
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Thank WmFerguson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

EatnStay
Thank you for your very positive review. We are very pleased that you found the location of the hotel and the service to your satisfaction. We look forward to your next visit with us. Kindest regards..Dermot

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Reviewed September 26, 2013

Very good reception from the staff, friendly accommodating. Older but comfortable room. Close to downtown, restaurants, business and shopping. Enjoyed the stay but was frustrated by a charge for internet service.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Shane T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Shane T
Thank you for taking the time to give us your feedback and for your positive comments regarding the friendliness of the staff. We look forward to welcoming you as our guest again. Kind regards..Dermot

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Reviewed September 25, 2013

I stayed at the Hilton St John as part of a tour around New Brunswick with a large group of travel agents from the UK and Germany. The check in was quick and efficient which was a good job as we were all dripping wet from the reversing falls jet boat ride! My room was massive with a view out over the harbour and the bathroom well appointed with lovely complimentary toiletries and the decor was very modern and comfortable with the beds lovely to sleep in. The staff on the front desk were really helpful especially when my travel adaptor broke and they charged my phone for me. Breakfast was extensive and offered a great deal of choice and I used the pool during my stay which although quite small was great to relax in especially with the single sex Saunas inside the changing rooms. Very good

  • Stayed: September 2013, traveled on business
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Thank monkeychops181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded October 4, 2013

Monkeychops 181
Thank you for your very positive review. We are very pleased that your visit to Saint John was a pleasant one and that you enjoyed your stay with us. We hope to have the opportunity to welcome you again on your next visit to the Maritimes. Kindest regards..Dermot

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Reviewed September 21, 2013

Was recently in Saint John for work and stayed for 5 nights at the Hilton. Located on the boardwalk overlooking the harbour, close to pubs, seafood restaurants, shopping. My room was large, clean and comfy with a partial view of the water. Very comfy bed, quiet at night. Could hear people who were up very early closing their hotel doors which was a tad irritating.

Went to the bar with groups of colleagues also in town for business and the service was fast, friendly, accommodating and the wait staff were welcoming and funny.

Had breakfast at the hotel restaurant each morning and the food was plentiful, while not necessarily creative.

My only recommendation would be to have a small. Store on site where you could buy water, something to read, snacks - the local stores close early.

All in all highly recommended.

Room Tip: Pay a little extra for a full harbour view room - very sunny and great view to wake up to.
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  • Stayed: September 2013, traveled on business
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Thank brontesassy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded September 23, 2013

Brontesassy
Thank you for your very favourable review. We are very please that you enjoyed the hotel location and service during your 5 day visit to our city. Your suggestion regarding the store is very well taken and something we will seriously consider. Kindest regards..Dermot

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Reviewed September 20, 2013

First of all, for GPS purposes the address is not 1 Market Square as is shown on the hotel web site. You will go in circles trying to find how to get to the hotel even though the sign is visible from a distance. The actual address is 75 Smythe St which you will eventually find out from the front desk staff.
Hotel is somewhat old with some frayed edges. But on the positive side the staff are very nice and efficient and really try to help.
Parking is across the street and there are lots of restaurants in the area. Location is great - once you find how to get to the hotel.

Room Tip: If you are parking across the street for less than 24 hours it's cheaper to pay the parking atte...
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  • Stayed: September 2013, traveled as a couple
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Thank clike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded September 23, 2013

clike
Thank you very much for taking the time to give us your feedback. We are pleased that you enjoyed the hotel location and the efficiency of the hotel staff. We are sorry that you had difficulty in locating the hotel. The association with Market Square can be misleading. We are part of the overall Market Square Complex which encompasses not only the hotel but the Convention Centre and Market Square retail and office complex also. As you correctly point out our GPS address is 75 Smythe Street (this is where the hotel front entrance is located). This GPS address, plus detailed driving directions, are provided on the hotel page on 'hilton.com' under the 'maps and directions' tab. We hope to welcome you back again soon as our guest. Kind regards..Dermot

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Saint John

Address: 1 Market Sq, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
Price Range: $125 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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