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Hilton Saint John
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Reviews (1,103)
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All reviewsgreat locationharbour viewclub floormarket squarebreakfast buffetwater viewunderground parkingrestaurants and shopsnew brunswickbusiness tripfront desk staffgreat roomroom was spaciousharbour stationdowntown areareversing fallsboardwalk
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869 - 874 of 1,103 reviews
Reviewed July 29, 2013

The Hilton Saint John is fantastic. I stayed there for two nights in the summer of 2013. The hotel is located right in Market Square which is the heart of Saint John's outdoor dining and entertainment area. We arrived in the evening and it was extremely easy to walk to all the nice outdoor patios. The room was excellent. The bed was comfortable and the bathroom was spacious. The view was incredible - you could literally see straight down into the water. I really enjoyed the upscale urban decor of this hotel from the hotel lobby to the common areas to the rooms to the restaurant. I'm a lighthouse fan and there were two cute lighthouses right outside the hotel entrance. The staff was very polite. I really enjoyed the clean indoor pool, locker room, gym and sauna. The television even had Boston channels which made me feel right at home - very comforting to see Boston channels in the Canadian Maritimes. The York Bistro + Pub was excellent including the service. It was trendy and cool. I will totally be back to the Hilton Saint John when I return again to the Canadian Maritimes.

  • Stayed: July 2013, traveled as a couple
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Thank traveling262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded August 1, 2013

Traveling 262
Thank you very much for your very kind comments regarding your recent stay with us. We are very pleased that you enjoyed both the hotel and its location and were able to take in the surrounding attractions along the boardwalk. We look forward to welcoming you back again on your next visit up from Boston! Kind regards..Dermot

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Reviewed July 29, 2013

Stayed at Hilton in St. John New Brunswick Canada Phenomenal Staff Great location, Showers spewed dark brown water throughout our stay. Front desk says it only happens when it rains. Thoroughly Disgusting. Bar/Lounge ran out of strawberry dauquiri mix in the middle of SUMMER TOURIST SEASON - yes, in a Hilton in the western hemisphere. UNACCEPTABLE Bar had nonon alcoholic beer either.That's a first for me in North America!UNACCEPTABLE!

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded August 1, 2013

Mark B
Thank you very much for taking the time to give us your feedback. We appreciate your acknowledgement of the staff and pleased that you appreciated the hotels great location. We are very apologetic for the brown water which you experienced in your bathroom. Our water supply comes from the City of Saint John and the municipal infrastructure is very aged. It is true that on occasion, after especially heavy rains, sediment (rust deposits from aging pipes) infiltrate the systems and is then found throughout the City. We understand the discomfort that this causes. We are hopeful that the current investment in new water lines the City is planning will eliminate this rare occurrence. Kind regards..Dermot

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Reviewed July 25, 2013

If you can get past the noise between rooms, it is a hotel which lives up to the company name. We were woken up to the adjacent room having sex late night, and then we heard other noises came from the room during our stay. For the money, this should not be an issue.

  • Stayed: July 2013, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded July 29, 2013

David D
Thank you for your review. We are sincerely apologetic for the noise disruption you experienced during your stay. As you correctly point out this is not a concern you should have had to deal with. We do hope to have the opportunity to welcome you back again for a more peaceful nights rest. Kind regards..Dermot

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Reviewed July 24, 2013

Basically, you know what you pay and what you get for. Relatively small hotel, so there is no VIP Room. You should better not expect any specials for your Diamond-Status.
Windows maybe a little small and the room was maybe a little dark.
But otherwise this Hotel is a good choice.

  • Stayed: July 2013, traveled with family
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Thank Reisender4851839742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded July 26, 2013

Reisender
Thank you for taking the time to give us your feedback. Our Hilton honors diamond guests receive a complimentary breakfast, 1000 bonus points, and complimentary high speed internet. In addition, upon availability, our diamond guests receive an upgrade in room category. It may be that due to high occupancy we were unable to offer you this upgrade. If this is the case we apologise for not making that clearer to you upon check-in. We hope that upon your next visit we will be in a position to offer you such an upgrade. Kindest regards..Dermot

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Reviewed July 24, 2013

We spent a night on the way to Nova Scotia. Very clean hotel, helpful staff, great room overlooking the harbor, and comfortable accommodations. Easy walk into the city for dinner and shopping (check out the marketplace. Only wish the secure parking was included, which is easily accessed underground and is across the street.

  • Stayed: July 2013, traveled as a couple
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1  Thank plindenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this reviewResponded July 26, 2013

plindenm
Thank you very much for your favourable review. We are very pleased that your stay with us was comfortable and that you enjoyed the great views of the harbour from your room. Thank you also for highlighting the cleanliness of the room and friendliness of the hotel staff. We hope to welcome you again very soon during your next trip North through New Brunswick and Nova Scotia. Kindest regards..Dermot

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