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“Great Service Staff” 4 of 5 bubbles
Review of Hilton Saint John

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Hilton Saint John
Ranked #4 of 19 Hotels in Saint John
toronto, Canada
1 review
“Great Service Staff”
4 of 5 bubbles Reviewed June 24, 2013

The rooms were slightly outdated and cleanliness could use a boost but otherwise a very nice hotel. Great location! The service staff was wonderful, everyone was extremely helpful and courteous. The address on Google is actually for the Delta up the street. It was a little frustrating trying to find the place.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
Mis S
Thank you for your review. We appreciate your acknowledging the great service staff. We understand the challenges you had with the google address. With the system of one way streets and the 'Market Square' address it can be confusing. Market Square is a large complex and has two main entrances. GPS systems will respond to the prompt 'Hilton Saint John' more accurately than '1 Market Square' for that reason. We apologise for the confusion you experienced. We look forward to welcoming you again on your next trip to Saint John. Kindest regards..Dermot
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912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Riverview, Canada
1 review
4 of 5 bubbles Reviewed June 19, 2013

I stayed here due to proximity to conference centre for industry event. Room was nice and clean, view was nice. It was quite expensive once parking was added in. If it wasn't going on an expense account, I probably would have stayed elsewhere to save a few bucks

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
James W
Thank you for your positive feedback regarding the cleanliness of the hotel and the views from your room. You correctly point out that parking is an additional expense. The underground parking adjacent to the hotel (directly under the Convention Centre where your conference was held) is not owned by the hotel so we are unfortunately not in a position to include that service with all bedroom tariffs. However we do have several promotional packages with parking included which are extremely popular with guests arriving with their own vehicle. An option that perhaps you might consider for your next business trip to the Convention Centre. We hope to welcome you again as our guest very soon. With kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed June 19, 2013

Overall experience was fantastic...buffet breakfast was outstanding as well...rooms had a beautiful view and staff very pleasant. The hotel was on the waterfront and within walking distance to everything in downtown Saint John...

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
Dear TripAdvisor Member
Thank you for your very kind comments. To hear that your experience was fantastic is a great tribute and much appreciated. Weare very fortunate to be located on the waterfront with views of the harbour, working port, and of course the cruiseships entering and leaving the Bay of Fundy. We look forward to welcoming you as our guests again. Kindest regards..Dermot
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Melbourne
2 reviews
4 of 5 bubbles Reviewed June 19, 2013

Good location and good value, the Hilton St John is a comfortable place to stay in the centre of town. My room was reasonably spacious, the bathroom was a little small and awkward. Prompt laundry and dry cleaning. Good value breakfast with enough choice for me.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Greg M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
Greg M
Thank you for your review of your recent stay with us. Your positive comments on the housekeeping services and the breakfast at York Bistro are much appreciated. We hope to have the opportunity to welcome you again on your next conference trip to Saint John. Kind regards..dermot
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Milton
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

Great location, right on the waterfront, well maintained with very hospitable staff! You can watch the cruise ships enter and depart the port. Rooms are great and housekeeping and bar staff #1. the wireless was also effective.

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
Frank M
Thank you for taking the time to give us your feedback o your recent stay. Our housekeeping and York Bistro teams are especially delighted that they were able to make your stay an enjoyable one. Watching the cruiseships enter and leave the Port from your room is a real treat..some of the larger ones seem to dwarf the hotel! We hope to have the opportunity to welcome you back again on your next business trip to the City. Kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
1 review
5 of 5 bubbles Reviewed June 18, 2013

Beautiful Hotel with the backdrop of the Saint John Harbor Front. It is obvious that this hotel has undergone extensive renovations. It has been modernized and has a very warm appeal for its guests. Certainly recommend this to any travelers that want a cozy place to stay while they plan on visiting the city.

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, July 2, 2013
Craig P
Thank you very much for your positive comments. We are delighted that you enjoyed your stay and found that the hotel had a warm appeal. Thank you also for giving us your opinion on the extensive renovation project which we have recently completed. With kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottetown, PE
Level Contributor
70 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed June 15, 2013

Stayed here while attending a swim meet. First time at the Hilton; previously have stayed at the Delta which is also connected to the inside walkways that allow you to get to the pool and Harbour Station without going outside.

Friendly staff; easy checkin. Room was quite large (with 2 queen beds). Beds were comfortable. Room also had fridge and microwave. Only down side is that parking is expensive.

  • Stayed May 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RichA252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, June 17, 2013
RichA252
Thank you for giving us your feedback on your recent stay during the Swim Meet at the Canada Games Aquatic Centre. We are very pleased that you enjoyed the size, comfort, and furnishings of our guest rooms. Also the convenience of walking through the interior pedway to the Aquatic Centre. The underground parking adjacent to the hotel is not owned by the Hilton. as an alternative, there are several exterior parking lots within a five minute walk of the hotel where parking is either free or available for a minimal fee on weekends. We hope to welcome you back as our guests again for next years competition! Kind regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Saint John

Property: Hilton Saint John
Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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