We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Wonderful Secret”
Review of Hilton Saint John

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Saint John
Ranked #4 of 20 Hotels in Saint John
toronto
Level Contributor
203 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
“A Wonderful Secret”
Reviewed December 1, 2012

Hilton hit on all cylinders in Saint John. A great hotel modernized and on the harbour by a working lighthouse. Staff was gracious and accommodating top to bottom. Food was amazing in the hotel and locally. People were friendly and it reminded me of when I was growing up and people cared about each other. The hotel is across the street from a convention centre that connects to a walkway taking you right through to a mall and further. Only there for 4 days but was worth every cent and we would go back. Enuf said.

Room Tip: Stay in a room that overlooks the harbour. The 2 double bed room was terrific on the 3rd floor or hi...
See more room tips
  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank canadasafety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, December 3, 2012
canadasafety
Thank you for taking the time to give us your feedback. Your positive comments are very much appreciated and we are most pleased that you experienced the best of Maritime hospitality! Also that you found the food to be amazing.. we are fortunate to have both fresh seafood and produce from local farms right on our doorstep. We trust that your meetings were a success and we look forward to welcoming you back to the Maritimes in the near future. Kind regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

951 reviews from our community

Traveler rating
    363
    342
    149
    63
    34
See reviews for
197
320
41
300
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Ottawa, Canada
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 21, 2012

Stayed at the Hilton Saint John while in town for the Canadian Folk Music Awards. My three nights at the hotel were marked with a very comfortable bed, a consistently well-cleaned room, and a panoramic view of Saint John harbour from my 11th floor vantage point.

I found one odd thing about the room; one of the outlets by the bed with a lamp and the room's cordless phone was tied to a wall switch. This led to some confusion on my part when I couldn't use the phone while the switch was off.

Appreciated the ability to connect my iPod to the clock radio in my room and listen to music that way. TV was fine, not that I watched much of it. Would have liked a powerbar in the room so that all of my devices could have been plugged in at the desk.

Staff were pleasant and service oriented, and helpful when I needed directions or otehr services. I ate two breakfasts there, and while hotel breakfasts are NEVER great value, they were good. The over easy eggs were done exactly as I think they should be, and a yogurt parfait was tasty and generously sized, but a bit too sweet for my taste.

Would stay again, and thought it was a great value.

Room Tip: Harbour view is probably worth a few extra dollars.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobledrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, December 3, 2012
bobledrew
Thank you fot your very generous comments. We are very pleased to hear that you enjoyed your recent three night stay with us. Our housekeeping team are proud to hear that you found your room to be well cleaned and that the bed was comfortable. Also the team at the York Bistro appreciate your comments on the service during breakfast. Thank you for the suggestion regarding the need for a powerbar. We appreciate your comment regarding the light switch and its connection with the power to the in-room phone..this we will address immediately.
We hope to have the opportunity to welcome you as our guest again in the near future. Kindest regards..Dermot.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 29, 2012

I stayed here 18-26 Oct 2012 and from the moment I walked into reception knew I was on to a winner ! Spotlessly clean lobby, warm friendly greeting at check in much appreciated as my arrival was the early hours and after 2 flights. The room1007 had a huge incredibly comfy bed, and the added bonus of an abundance of downy pillows, crisp clean bedding and towels. Plenty of space with an arm chair and footstool to watch the flat screen tv. Coffee maker and good quality coffee. The bathroom again spotless, plenty of soft fluffy towels, bathrobe and loads of toiletries. Everyday things were replenished and nothing missed- full marks to housekeeping they are exemplary. The room boasts lovely views over the harbour and out to sea, and during the season cruise ships regularly dock making the views more interesting. The bar and restaurant were so welcoming and the food well presented and tasty. The buffet breakfast has such a choice- muffins, hams, fruit, yogurts, cereals, bacon, eggs, pancakes etc, the list goes on it sets you up for the day. Always greeted with a smile and a warm welcome,with the added touch that your name is remembered- the staff at this hotel go the extra mile and are a credit. I had such an enjoyable and comfortable stay I was sad to leave both the hotel and the friendly place that is Saint John. Thank you Hilton Saint John and thank you Canada.

Room Tip: A corner room has fantastic views across the bay.
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sallyc001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 31, 2012
SallyC001
Thank you for your very complimentary review. We are extremely pleased that you very much enjoyed your recent week-long stay with us. Your comments on housekeeping and the comfort and cleanliness of your room have made the housekeeping team very proud. Thank you also for recognising the friendliness of our front desk agents, and the quality of the food in the York Bistro.
We are very fortunate to have such a great location on the harbourfront with such spectacular views...even on a wet stormy day such as today the Bay of Fundy is still is a wonderful sight. We hope to welcome you again soon for another week,..or at least for a weekend visit. With kindest regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kelowna, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 24, 2012

We stayed at this hotel in August and really liked it. The rooms were really nice and had a great view of the harbor and Fundy Bay. Another room we were in had a great view of the city. Beds were super comfy and generally clean except for some red stains we found on our duvet and sheets. Staff gave us a complimentary lunch at the restaurant downstairs which has super food and beautiful view of the harbor. We would stay again if ever in town. The rest of the town did not impress us much and if you stay by the harbor it's ok. Wouldn't venture further though. It seems that the harbor area is the nicest part of Saint John while the rest of the town has been neglected. Some strange characters walking around there too.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marcy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 31, 2012
Marcy L
Thank you for taking the time to give us your feedback. We are very pleased that you enjoyed the comfort of your room and had a chance to take in the superb views of the harbour and the Bay of Fundy. Hearing that you found the beds to be super comfy is especially pleasing. We are delighted to hear that you enjoyed the food in the York Bistro. We hope you will come back and stay with us on your next visit to Saint John. Kindest regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 21, 2012

Room was fine as expected for the price we’ve paid. Despite the room was non-smoking, there was smell of cigarette smoke.

Hotel does not offer valet parking or even free parking lot. The only hotel parking you can get is a city underground parking across the street. For 20 CAD + tax a day you’re getting in and out privilege.

Poor reception service: breakfast was prepaid and required vouchers from the reception (which is also strange for Hilton class). We were told that vouchers will be in our room before morning. And every morning before breakfast we had to wait in line at reception to remind we did not get breakfast vouchers again. We felt kind of neglected from the point of overall hotel customer service.

During breakfast waitresses at hotel restaurant were unpleasantly loud and inattentive (we had to ask for coffee, silverware, often several times).

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ml53217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 31, 2012
ml53217
Thank you for your review and for your positive comments regarding the cleanliness of the room. We are genuinely apologetic for the poor service you received with regard to breakfast service and the fact that the vouchers were not delivered to your room as promised. Please accept that this is not how we wish our guests to be treated and have addressed this issue to ensure it does not reoccur. We trust that your overall stay was pleasant and that we will have to chance to welcome you back again and offer a much improved restaurant experience. With kind regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Colborne, Canada
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 11, 2012

Weekend stay - very comfortable and quiet room. Not as fancy as some Hilton establishments I have visited, but Saint John is not NYC -- and this is one of the finer locations in town.

Room was spacious and pleasantly outfitted. Dining room was pleasant, although the staff seemed a little disorganized (They have to travel downstairs to get condiments for a hamburger?).

I would recommend this location for business or vacation travellers who want to be close to downtown and look for a comfortable and clean experience.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ICFY95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 16, 2012
ICFY95
Thank you for your kind comments regarding your recent stay with us. We are very pleased that your room was comfortable, quiet, and clean, and that you appreciated the spaciousness of our guest rooms. The York Bistro + Pub is located on the main lobby level whereas our main kitchen is one level below..hence the need to go downstairs when something is forgotten! We trust it did not delay the service of your meal. We thank you again for taking the time to give us your feedback and hope to see you back again very soon. Kindest regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 6, 2012

Nice hotel to stay in Saint John. Service is great and all are friendly and coutrious and remember you from previous years. Rooms are clean and comfortable. Recent renovations to the rooms, elevators, and restaurant have made the hotel much better that in previous years. Location is prefect to access all downtown restaurants and attractions.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kent P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 10, 2012
Kent P
Thank you for taking the time to give us your feedback. We are very pleased that you returned to stay with us again and approved of the most recent renovations we have made to the rooms and public areas! We are very proud of our new look and the feedback we have been getting from returning guests is very positive. Just as pleasing to us are your comments regarding the cleanliness and comfort of your room, and that you found the service to be friendly and courteous. We hope to be able to welcome you back again very soon. With kindest regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Saint John hotels
0.6 mi away
Chateau Saint John
Chateau Saint John
#1 of 20 in Saint John
553 reviews
0.2 mi away
Delta Hotels by Marriott Saint John
0.5 mi away
Holiday Inn Express & Suites - Saint John
Show Prices
Show Prices
Show Prices
3.3 mi away
Best Western Plus Saint John Hotel & Suites
2.6 mi away
Travelodge Suites Saint John
Travelodge Suites Saint John
#5 of 20 in Saint John
285 reviews
2.7 mi away
Hampton Inn & Suites by Hilton Saint John
Show Prices
Show Prices
Show Prices

Been to Hilton Saint John? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Saint John

Property: Hilton Saint John
Address: 1 Market Sq, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint John
#5 Romantic Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Hilton Hotels Direct, Booking.com, Hotwire, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your Hilton Saint John reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing