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Comfort Inn
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Reviews (124)
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90 - 95 of 124 reviews
Reviewed June 26, 2013

St John Hotel is a great place to spend the night. Everything seems upscale, and it's not expensive. Our room with 2 queen beds was only $135.00 per night plus tax. A hot breakfast is included in the price. The only negative was the drains were slow. We would definitely stay at the St. John again.

  • Stayed: June 2013, traveled with family
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Thank George W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, General Manager at Comfort Inn, responded to this reviewResponded June 27, 2013

The Comfort Inn Saint John is pleased to know that you enjoyed your stay at our property. Thank you for taking the time to leave a review and we look forward to your next stay with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

Chose this hotel as we stayed at Comfort Inn's for our whole trip recently and we were on our way home. What a disappointed compared to the rest. First room, the sink was clogged, so moved to another room. That sink didn't drain well either, but didn't bother to move. The halls smelled bad, mostly cigarettes, carpets looked dirty and the breakfast in the morning was very minimal. Also, it is in an industrial area, so mostly workers staying here.

  • Stayed: May 2013, traveled as a couple
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Thank eastcoasttraveller32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, General Manager at Comfort Inn, responded to this reviewResponded June 27, 2013

Please accept our sincere apologies for the inconvenience you experienced during your stay. This review allows us to recognize areas in need of improvement and take the appropriate actions to correct them. Once again I would like to thank you for offering suggestions for improvement.

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Reviewed April 15, 2013

This Comfort Inn meets all of the average requirements for this particular chain of hotels. As with many of the other TA Reviewers, you get a much better rate if you can reserve, rather than just arriving for the night, as we did with no reservation.
It is easy to see when you are coming eastward, from the Maine / NB border. However, travelling westward to the border, you might miss it so put its address into your GPS or you will have to backtrack a short ways to reach it. The Front Desk staff were extremely pleasant.
The breakfast is fabulous,and the hostess in the breakfast room is a super friendly person.

Our room was huge, and had a Queen size bed, but very little else! The worst part was there was no fridge or microwave. For a hotel of this standard, and at rather high prices, this needs to be addressed by management. Many people are now travelling with medications, healthy snacks or items requiring refrigeration.

So, the title for this review seems to match many other TA reviewers! Our room was on the 2nd floor, and as soon as you entered the building, the smoke from the smoking rooms (I think the entire first floor??) absolutely permeated the hallways. Even though our room was non-smoking, the smell of stale cigarette smoke lingered. As someone with allergies, this was not a pleasant situation, and for that reason alone, we will not stay here again.
If the management does permit smoking rooms, then why not have them on the 2nd floor, so that all of the smoke can go up and out?

  • Stayed: April 2013, traveled as a couple
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1  Thank heath1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, General Manager at Comfort Inn, responded to this reviewResponded April 17, 2013

The management of the Comfort Inn Saint John was distressed to read your review and would like to thank you for taking the time to leave such candid feedback. By reading each of these reviews, we are able to recognize areas in need of improvement and take the appropriate actions to correct them. Once again I would like to thank you for offering suggestions for improvement. We do hope you would reconsider and stay with us in the future.

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Reviewed December 4, 2012

Typical Comfort Inn. OK but there is no elevator for the 2nd floor which was not mentioned on the web site. Otherwise it is basic clean chain hotel at a reasonable price located where we needed a room.

Room Tip: If you have much luggage you may to make sure your room is on the 1st floor.
  • Stayed: July 2012, traveled as a couple
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Thank reddykilowatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, General Manager at Comfort Inn, responded to this reviewResponded January 29, 2013

We were pleased to hear your stay was good other than there not being an elevator available at this property. We appreciate your comments and hope you will consider staying with us again.

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Reviewed October 27, 2012

This is your average Comfort Inn. smoking downstairs and most of the non-smoking rooms upstairs and there is no elevator.

I had checked rates for the rooms a few weeks in advance but as we were unsure of our itinerary I did not reserve a room. Then when we knew the date that we were going to be there the rate had jumped by $20.00 per room.

Like others have written the hotel is located out in an industrial area. Not much in the way of restaurants within walking distance.

Breakfast staff was very helpful as being a tour guide.
The breakfast room is small with limited tables.

  • Stayed: October 2012, traveled as a couple
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Thank A-847
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sue P, General Manager at Comfort Inn, responded to this reviewResponded November 1, 2012

We appreciate you taking the time to leave a review of the Comfort Inn Saint John. At this location we do offer smoking and non- smoking rooms on both floors. The Comfort Inn strives to have the most cost effective rooms available at all times, and automatically adapts your rate to current market demands. This dynamic pricing strategy uses the “Best Available Rate” so we give all potential customers the same price for a given period of time to ensure customers are treated fairly. Thank you for taking the time to comment on our hotel. We do appreciate your continued patronage, and look forward to serving you more in the future.

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