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“Disorganized!”
3 of 5 bubbles Review of Urban Deli

Urban Deli
Ranked #10 of 236 Restaurants in Saint John
Certificate of Excellence
Cuisines: Canadian, Delicatessen, Soups
More restaurant details
Restaurant details
Good for: Local cuisine, Kids, Families with children
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Digital Payments, Free Off-Street Parking, Free Wifi, Highchairs Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Urban Deli lives up to it's tag line of 'old fashioned. Slightly sophisticated'. We love to put a spin on some favourite old fashioned dishes like our popular meatloaf sandwich. We have the deli classics like Montreal Smoked Meat and our popular Reuben Sandwich. Urban Deli was featured on the Canadian Food Network's 'You Gotta Eat Here' featuring our Muffuletta & Uptown Big Beef Bad Boy sandwiches and our famous lemon sour cream pie, which has travelled as far as Alberta & Ontario. We also offer catering for lunch or private functions. If you are craving something other than deli, see Italian by Night for our authentic Tuscan Style Italian menu for dinner.
Auckland Region, New Zealand
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Disorganized!”
Reviewed June 11, 2013

My husband and I had reservations for 8pm on Saturday night. We were ok with waiting for a table but, the diners whose table we were taken to told us they had been chased out because they took too long to finish. When said table was ready we sat down. Another waitress comes over and tells us we can't sit there because another couple wanted to move and take our booth. This other couple were already seated at a table. We had to get up, and then wait while obviously bossy couples table was cleaned. Now frazzled waitress takes our drink orders. Comes back 5 minutes later and takes our drink order again. then proceeds to tell us what is not available on the menu. Again she comes back and asks my husband if he really wanted what he ordered. Three people had ordered spaghetti and there were only two servings left. No. Ok. Food was excellent but we felt frazzled just like her by the end. I think we should have been offered a reduction in our bill....maybe the drinks could have been complimentary. It was like a circus!

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Claudia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
urbandeli, Owner at Urban Deli, responded to this review, June 13, 2013
Claudia:

Thank you for your comments because they were absolutely valid for Saturday night. The seating was poorly managed during our peak transition time. And the unfortunate impact to that is your experience with us from a 'service' perspective.

After each service we discuss the evening and what went well, what did not go well, and how we can improve on even the great things. We had a lot of discussion around your particular seating and some great take-aways on communication amongst our team.

Absolutely, you should have been offered a reduction, drinks, desserts (something) because our team is empowered to make those decisions.

If you are still visiting us in Saint John, I would love to invite you for dinner to make your dining experience a fantastic one from beginning to end!....506.652.3354. (And I would join you for a glass of wine).

From my team and myself, please accept our sincerest apology - customer satisfaction and retention is the only reason we exist.

And thank you for your comment 'food was excellent'.

Kindest regards,
Elizabeth
506.652.3354
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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242 reviews from our community

Visitor rating
    159
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    18
    7
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Canada
Level Contributor
122 reviews
49 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Another wonderful dining experience.”
Reviewed June 1, 2013

Just had another great meal. The new summer menu is out. Loved the seafood risotto. The lasagna is always great. The ambiance is very nice and the staff are excellent.

Visited May 2013
Helpful?
Thank tbwc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
203 reviews
161 restaurant reviews
common_n_restaurant_reviews_1bd8 81 helpful votes
“They know Italian food”
Reviewed May 25, 2013

Great to experience really good Italian food. (Deli turns to Italian in evenings) This restaurant is one of only a few decent places to eat in Saint John.
A great menu selection. Antipasto were all good, the gnocchi was perfect, tiramisu was authentic.
Staff who knew what they were doing.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DCSKV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
urbandeli, Owner at Urban Deli, responded to this review, May 27, 2013
Thank you for visiting Italian by Night and for sharing your experience. We take great pride in developing our menus seasonally. We use a combination of local and imported ingredients. We feel that our main secret ingredient is 'the love' for making our food great food!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
39 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
“Great luch”
Reviewed May 21, 2013

We had a great little lunch here on our quick trip to Saint John. The food and service was excellent. Loved the Diet Coke in a bottle. Will definitely eat here when we return!!

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank dpal70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
urbandeli, Owner at Urban Deli, responded to this review, May 27, 2013
We love that visitors from 'away' take the time to share their dining experience with us.

When deciding between the Coke or Pepsi supplier, we went with Coke because of the nostalgic feeling that was served with the glass bottle! Hopefully we see you on your next trip to Saint John.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Level Contributor
175 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“Lunch with Stefan”
Reviewed May 1, 2013

I was delighted to be invited to lunch at Urban Deli by my friend Stefan, who has just graduated from university and is leaving for a big trip abroad.

We had a great time, and the service was excellent, and so was the food. I am a creature of habit, and once I had the meatloaf sandwich (yes, really....) on my last visit, I had to have it again. It was as good as I remembered, and just as filling, so I was able to take half of it home.

The sour creme lemon pie is wonderful, and a slice can easily be shared between two people and they were happy to cut it in half for us.

A memorable lunch with a memorable friend....

Bravo Urban Deli and Bravo Stefan!!!

  • Visited March 2013
    • Value
    • Service
    • Food
Helpful?
Thank chipmanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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