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Best Western Plus Saint John Hotel & Suites
Ranked #2 of 19 Hotels in Saint John
Certificate of Excellence
GreenLeadersBronze level
Toronto, Canada
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great stay.”
Reviewed September 13, 2012

After a really busy few days, resting at this location was amazing. The beds were comfortable, the room was clean and there was AC as the days were hot. I was impressed. The room we were in had no fridge so there is no where to store left over food to cool drinks. Breakfast in the morning was good and there were lots of visitors from different locations. Although this hotel is not downtown Saint John, it shouldn't be overlooked. Apparently there is a pool but we never used it and there are lots of restuarants nearby and a short drive into town.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PafV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, September 17, 2012
Thank you for your feedback! We are so happy to hear that you enjoyed your stay with us, but I am so sad to read that you did not get to use our fridge. It is probably our fault because it is kind of hidden away from plain sight. All of our rooms do have a mini-fridge, but it is placed inside the cabinet below the TV. We will try to do better in letting our guests know where it is when they check in, as it is something we would love for you to use. We would love to see you again, and for you to use our fridge! Thank you for your feedback once again. It helps us to see our rooms from a guest's point-of-view.
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408 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
New York City, New York
Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 10, 2012

Very pleasant and helpful Front Desk staff. Accommodations clean; bath linens replenished daily. Full breakfast was the same each day - would've been nice if the meat item was different everyday instead of the daily sausage. But it was great to have the assortment of bagels, cereal, yogurt, fruits, and to have a waffle maker. The hotel is walking distance to lots of stores and restaurants. It was good as a 'homebase' for visiting other parts of New Brunswick, as well as a visit to Halifax, Nova Scotia. The hotel allows pets, e.g., dogs of different sizes, but thankfully we did not sense any unpleasant smell in the common areas. Lots of big trucks park in their lot each night but are gone by early morning; however, the parking area could use more lighting so one can feel safe at night. There are no "rooms with a nice view" as the hotel is only a 4-storey - rooms either look out to their parking lot infront, or a mobile home park on the rear. It was nice to have free WiFi and a refrigerator in the room. Definitely appeared to be a AAA 3-diamond property and we had a good stay.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpmcba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, September 17, 2012
Thank you very much for your detailed feedback. We are always curious to know how we can improve, and you gave us great advice. We definitely want you to feel safe and I do agree that our parking lot could use more light. In any case, it would make the property more attractive also, so it would be a win-win scenario. It is already in talks with upper management so if our budget allows for it this year, we will get this done within one year. Thank you for your feedback and allowing us the opportunity to acommodate you. We hope to see you again soon!
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Bangor, Maine
Level Contributor
346 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 203 helpful votes
Reviewed September 4, 2012

Price was right, services excellent, nice breakfast included, large room, good internet/WiFi connectivity, great bed, lots of outlets, bedside tables on both sides, good reading lights. We really liked this place, and it was a perfect way to end two weeks of vacation in the maritimes on our way back to Maine. Our only criticisms: location is out of the way (unless you like outlet and big box shopping) and the neighborhood is quite ugly, and uptown St. John is 15 minutes drive from the place. But with a bathroom and bedroom this comfortable and clean, we'll take it.

Room Tip: Upper floors (3 and 4 and above) are very quiet. Ask for larger room with "large desk" fo...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank twoinmaine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, September 6, 2012
Thank you for choosing the Best Western PLUS Saint John Hotel & Suites! We regret to hear that our location was not the best suited for your visit, however we love that we were still able to offer you a pleasant stay overall, which made up for the location. We deeply value your feedback and we will always use it to create/maintain a product that makes our guests feel comfortable and happy. Thank you again for staying with us, and we hope to see you again soon!
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Belleville
Level Contributor
74 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed August 28, 2012

Stayed here for two nights. Room was nice, with very comfortable beds. Bathroom was a bit small. Breakfast was good. The pool was great, and not busy--had a lot of time for a private swim. The hotel is across the street from several stores and restaurants. It is a fair distance from the downtown and tourist area. The price was excellent for summer. I would recommend this hotel.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jubejube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, September 6, 2012
Thank you for submitting a review of our hotel. We are happy to hear that you enjoyed your stay with us and we appreciate your recommending our hotel. All of our staff work hard to leave a memorable impression on our guests and it is so rewarding to hear that we made your stay comfortable. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Oxford, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 16, 2012

Check in took some time. The room was nice and clean, The Staff on duty were helpful and friendly, The hotel was busy as this was a Friday and had 2 tour bus loads of people. Breakfast started at 7am.... was a nightmare. I felt bad for the server who could not keep up with the crowd of people at breakfast. At 7:15, the bread tray was empty, the coffee was empty, yogurt empty, I grabbed a bowl of cereal and the milk was empty. Finally the desk staff came over to help supply the crowd, and eventually by 7:45 everything was refilled. The bus crowd was leaving for the Ferry and everyone wanted breakfast.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jskwarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, August 24, 2012
Thank you for your review. We really appreciate you taking the time to write about what happened during breakfast. Although I feel disappointed that we could not provide you with a more satisfactory morning, I am certain that my team and I will work very hard to achieve a better experience in the future. We will update our schedules better and more frenquently so that we are fully staffed for last minute jumps in occupancy levels rather than be unprepared next time. Thank you for all of your feedback, we truly appreciate it and we hope that you will allow us the opportunity to give you a more enjoyable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 13, 2012

Pros: Convenient location. Clean and tidy room with comfortable beds. Complimentary Continental Breakfast. Reasonable priced.

Cons: Pillow covers didn't feel fresh, we found pen and lipstick stain on them.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maxmiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, August 15, 2012
Thank you for giving us feedback on your stay. We are happy to hear that you enjoyed our room & our hot buffet breakfast. We are sorry to hear about the stains on your pillow covers. We have called our laundry chemical company to give us better suggestions on removing heavy stains and also we will go through the laundry better and sort out the bad stains more carefully so that stains do not end up in a room. We appreciate you letting us know how we could improve and I can assure you that my staff and I will do our very best to serve you better in the future. Have a great day.
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Swansea, IL
Level Contributor
163 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed July 24, 2012

This hotel is only 4 years old and still has that new and fresh smell. It is very clean. It has a covered drive thru and automatic doors for getting luggage in and out of the hotel. This came in very handy since it was pouring rain the morning we left. A very friendly staff checked us in, and cookies and coffee 24/7 was waiting for us. It has a private business center, pool, and fitness none of which we used.

The bed was one of the most comfortable that I have used in any hotel. The room had a microwave, fridge, and coffee and tea. TV was a flat screen with a decent channel lineup and a "clean" remote. To me, the lights in the room were a little too dim.

The bath area was all in one unit and seemed to be a little small. The shower had great pressure, and a rubber mat was provided for safety in the tub. There was no exhaust fan.

A very nice hot and cold breakfast was provided. Real dinnerware was used!!!!! Coffee was good.

All being said, we were very pleased with our stay and would return again when in the area. There were several restaurants nearby and places to shop.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaleSwansea_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review, July 26, 2012
Thank you very much for submitting your review. We are so happy to hear that you enjoyed our customer service and had a great stay with us. We strive to make our guests feel comfortable and satisfied so it is extremely nice to hear that our hard work was reflected in your pleasant stay. Your review was so encouraging and we will always continue to serve you to the best of our abilities. Thank you again and we hope to see you again soon in the near future!
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Additional Information about Best Western Plus Saint John Hotel & Suites

Property: Best Western Plus Saint John Hotel & Suites
Address: 55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint John
#2 Romantic Hotel in Saint John
#3 Business Hotel in Saint John
#3 Family Hotel in Saint John
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Saint John Hotel & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Saint John Hotel & Suites! This beautiful, new hotel is within convenient walking distance to shopping, restaurants & a movie theatre, and has 77 rooms to choose from, including whirlpool rooms and suites. Guests will enjoy complimentary hot breakfast, parking and Wi-Fi, as well as a mini-fridge and 42" LED TVs in all rooms. Facilities include an indoor heated pool, fitness centre, a 24hr business centre and 3 meeting rooms. Earn airline miles or points towards free stays by enrolling in BW Rewards for free! ... more   less 
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Also Known As:
Best Western Plus Saint John Hotel And Suites
Best Western Plus Saint John Hotel Saint John
Best Western Saint John
Saint John Best Western
Best Western Plus Saint John Hotel & Suites New Brunswick

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