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“great stay in Moncton”

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Four Points by Sheraton Moncton
Ranked #2 of 30 Hotels in Moncton
Certificate of Excellence
Reviewed March 3, 2013

I have been at a lot of hotels, from traveling for pleasure and for business. Right from the start, I was in Moncton early because of the storm and had to be there for the week, I called the front desk right from the start she helped me out, as I arrived at your hotel, she greeted me with a smile and took extra care of me that she knew that I was staying there for a week, she went beyond and above and without hesitation offered me a fridge and she had it there promptly.
also I had a problem with my internet in my room she said that she would look into it, in my experience when they say that hours later I am still waiting, not with future inn they got on top of it and I was online within 20 minutes.
It is so nice that you get every once in a while a hotel that actually treat you like your important and make you feel at home, I know that I now will continue to go to the future inns in Moncton, Customer service is so important to me and what Future inns showed me is that they are on top of their game.
I would recommend this hotel to anyone, great hotel and great staff.
Allen
Bathurst NB

Room Tip: doesn't have swimming pool try to get room away from elevator. request for fridge if you are...
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  • Stayed: February 2013, traveled on business
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Thank AlandJoandPep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, General Manager at Four Points by Sheraton Moncton, responded to this reviewResponded March 12, 2013

Thank you Allen for the glowing review! We've been overwhelmed with comments from guests who both attended the meeting as well as were overnight guests in the hotel - which is wonderful to say the least! I suspect we'll be seeing you again in the future and we're looking forward to it.

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536 - 542 of 652 reviews

Reviewed February 28, 2013

We were disappointed with this hotel. We read all of the good reviews and chose this place because of them. The executive room had several things we were not happy with. The closet door would not open and close properly, it was a battle of wills everytime you wanted to close or open the door. There were several large stains on the carpet which were not very pleasant to look at for two nights. The bathtub drain would not drain properly so you were standing in several inches of water while showering.
The housekeeping department refused to take our breakfast tray down. They actually had to move the tray to enter our room but still left it sitting there. One of the two housekeepers was actually rude to one of us, telling us we were not using the doorknob sign correctly. We had put the make up room sign out so they wouldn't leave the floor without making up our room. When they knocked they were asked if they could come back in 10 minutes as we would be leaving the room at that time. We were told you only put it out if you want the room made up immediately. This was said in a not very pleasant tone.
There was also a misunderstanding about the price of the room and breakfast. When we arrived we were told something different by the front desk compared to what we were told over the phone when making reservations. This was resolved pleasantly by staff.
Too many hassles, we won't be going back here. There are hotels who actually treat you like you are a welcomed guest instead of a hindrance to efficiency.

  • Stayed: February 2013, traveled as a couple
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2  Thank Lillynb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, Manager at Four Points by Sheraton Moncton, responded to this reviewResponded March 22, 2013

Good day Lilly1955,

Thank you for taking the time to post your comments. We appreciate all feedback as this is the only way we can better ourselves.

I am very sorry that we did not live up to our standards. Please know that we strive to offer excellent customer service as well as clean and well maintained rooms.

We would love the opportunity to have you back at our property and ensure that your experience be a better one!

Please contact me directly should you wish to return. Thank you again for responding!

Cindy Bourque
Rooms Division Manager
506-852-9600

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Reviewed February 27, 2013

We have opportunity to stay at this hotel several stays per month and each time they continue to please. Rooms rates are reasonable. Housekeeping are exceptional at making your stay comfortable and the rooms are fresh and clean.

The on site restaurant, Mavericks Steakhouse is convient but pricey. However, there are plenty of other choices near by.

Room Tip: The suites are spacious.
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  • Stayed: February 2013, traveled on business
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Thank jocosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, General Manager at Four Points by Sheraton Moncton, responded to this reviewResponded March 12, 2013

Thank you for taking the time to review our property! It's great to hear from our returning guests such as yourself. Knowing that you return time after time is wonderful news to share with our team. Please let us know if there is anything we can do to make your stays with us more comfortable - See you on your next visit!

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Reviewed February 15, 2013

Our company has stayed at the Future Inn Moncton for a number of years now and we intend to continue doing so for future A.B.S.D.A. Shows. The staff are extremely helpful, courteous and accommodating. The hotel and rooms are clean and well kept. Each year during our stay, we seem to have a huge snowstorm and this year was no different. However the Future Inn staff went out of their way to assist us, allowed us a late check out time for our late flight and did more than enough to ensure that our extended stay would be as enjoyable as possible. In addition, Maverick's Restaurant is a great place to enjoy breakfast, lunch or dinner. I would not dream of staying at another hotel during future business or personal trips to Moncton.

  • Stayed: February 2013, traveled on business
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Thank Roy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, Front Office Manager at Four Points by Sheraton Moncton, responded to this reviewResponded February 18, 2013

Good afternoon Roy Q.,
Thank you so much for taking the time to send this wonderful review! It is very much appreciated!

I am happy to see that you enjoyed your stay even if you were stranded here!

We love when the ABSDA show comes to town and we get to have guest like you come back year after year!

We look forward to seeing you next year!

Cindy Bourque
Rooms Division Manager

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Reviewed February 15, 2013

I would recommend this place to anyone
One of the most nicest and peaceful places to stay and its closr to everything shopping movies restaurants, although Maverick's was good if you don't mind the price

  • Stayed: February 2013
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Thank Jhcondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, Front Office Manager at Four Points by Sheraton Moncton, responded to this reviewResponded February 18, 2013

Thank you so much for your wonderful recommendation! Please know that we truly appreciate it!

We are very pleased to hear that you did enjoy your stay!

We look forward to seeing you in the near Future!

Cindy Bourque
Rooms Division Manager

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Reviewed February 14, 2013 via mobile

Loved the hotel. Mavericks Steakhouse located in the hotel not so much. VERY pricey with a limited menu. Lots of great bang for you buck restaurants close by though. Very clean rooms and friendly front desk associates.

  • Stayed: January 2013
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1  Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, Front Office Manager at Four Points by Sheraton Moncton, responded to this reviewResponded February 18, 2013

Good day Ms. Margaret M.!
Thank you so much for the wonderful review! We are very happy to see that you have enjoyed your stay!

We look forward to seeing you in the near Future!

Cindy Bourque
Rooms Division Manager

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Reviewed February 11, 2013

Future Inns Moncton NB is the place to go; beautiful rooms, very clean with wonderful service...and most of all I can bring my dog who also love their treats and love to sleep there. There is lots of space outside to bring your dog for walk. Maverick Restaurant also have great dinner menu.

Room Tip: The suite and Excecutive suite are very nice; lots of space (bedroom and living area) with big bathr...
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  • Stayed: February 2013, traveled as a couple
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Thank jomaltaisyukon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Future_Inns_Moncton, Front Office Manager at Four Points by Sheraton Moncton, responded to this reviewResponded February 13, 2013

Good morning!
Thank you so much for your wonderful comments!

We are very happy that you have enjoyed your stay and that your dog enjoyed their treat!

We look forward to seeing you again soon!

Cindy Bourque
Rooms Division Manager
cindy.bourque@futureinns.com

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Additional Information about Four Points by Sheraton Moncton

Address: 40 Lady Ada Blvd, Moncton, New Brunswick E1G 0E3, Canada (Formerly Future Inns Moncton)
Phone Number:
Location: Canada > New Brunswick > Moncton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Moncton
#5 Business Hotel in Moncton
#8 Romantic Hotel in Moncton
#9 Family Hotel in Moncton
Price Range: $90 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Moncton 3*
Number of rooms: 128
Reservation Options:
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Also Known As:
Future Inns Moncton Hotel Moncton
Future Hotel Moncton
Future Inn Moncton
Four Points By Sheraton Moncton New Brunswick

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