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“Just ok with some down sides”

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Crowne Plaza Moncton Downtown
Ranked #15 of 30 Hotels in Moncton
Vernon, Canada
Level 5 Contributor
61 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Just ok with some down sides”
Reviewed October 6, 2012 via mobile

Stayed for one night. First impression was horrible because the parking lot looked like it was going to fall apart.
The hotel is old, but my room was clean, and big enough that I did fell comfortable (it was a small room). I walked for about 5-7 mins to get to a more lively and selection of food.
Probably going to stay at another hotel next time.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Moncton Downtown, responded to this review, October 31, 2012
Dear Jay G,

Thank you for your recent review of our property. I'm glad that you you were satisfied with the cleanliness and service received during your stay. It seems your overall stay with us was not 100% satisfactory. Please accept my sincerest apologies for not being able to exceed or at least be at par with your expectations. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. Your comments are truly valuable, as this will give us an opportunity to look for areas to improve. Thank you for staying with us and we hope to host you again on your next visit to Moncton.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Charlottetown, Canada
Level 6 Contributor
52 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed October 4, 2012

I stayed at the Crowne Plaza recently while waiting to catch a flight to the Caribbean. I got an online deal for $99. It is an older hotel, and there isn't much room on the street to park your vehicle when you pull up to check in. Their parking lot is behind the hotel and there is an older looking parade you can use. They also a valet service available. This hotel is on the very west side of the city center, almost outside of the downtown core, so it's away from the action and it would be a bit of a walk to get to the KEG, and other attractions in the area. Overall the location was comfortable and clean despite being an older facility. The staff were friendly and if you get an online deal, it would be an adequate place to stay if you need a room while traveling in the Moncton Area.

Room Tip: Shop for a deal online to get a better price point. Rooms on the east side will give you a view of t...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CommanderRyker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
High Point, NC
Level 5 Contributor
85 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 4, 2012

This was a nicer hotel I ended up with at the spur of the moment in taking a small business trip detour. All I remember was that it was COLD. The hotel was warm, bordering hot inside. The hotel is older, rooms were huge compared to other hotels I've stayed at in Canada. The hotel seemed primarily French speaking but English was no problem. The only complaint was the fire alarm went off in the middle of the night, causing everyone to have to leave, outside, until we were all let back in. I remember having a hard time finding the stairs for the fire escape at 3AM. Otherwise, would definitely recommend. There are lots of restaurants and a mall really close by also.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rallyrabbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 3, 2012

We were here recently and found the parking garage full and no available parking on the street. We ran in to the front desk to ask where we should park and were instructed to the empty lot around the corner. 2 hours later, we come out to find our car had been booted and the woman that was working the front desk no longer around. The hotel staff basically told us too bad. Other people we were with parked in the now empty mall across the street and got parking tickets.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Service
Helpful?
3 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Moncton Downtown, responded to this review, October 19, 2012
Dear Michelle C,

Thank you for taking the time to review our property. I am sorry to hear about your experience during your recent stay with us. Please accept our sincere apologies for the shortcoming of our hotel staff. We are hospitality professionals who pride ourselves on delivering world class customer service and it is our regret that we failed to deliver an exemplary performance in this context. We appreciate your feedback as this is our best resource for improving guest services.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 25, 2012

I got a deal on this from an internet site. Although we were a bit dismayed when we pulled up to the hotel it turned out to be just about 2 blocks from the downtown area where there were many great restaurants to choose from and several outdoor musical events going on. It was also a quick jaunt to the highway to get to PEI and to move on to Halifax when done in New Brunswick.
Breakfast was great, staff were very friendly and helpful. Front desk clerk guided us to where to get a good dinner. Room was good as well.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJB1504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Goderich, Canada
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 22, 2012

Stayed here for one night in August 2012 after getting off the VIA Rail train. I really like it's location (close to the train station) there is a good restaurant inside the building as well. It's a very average hotel, there is also a corner store just down the street.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trainfanjacob8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 18, 2012

I stayed at the Crowne Plaza at the end of August for two nights The location is a little off from the main strip, but you can still walk to all of the restaurants and bars. As for the rooms, they are very spacious and comfortable but need a little love.
What makes this hotel great for business travel is the free internet in the business center and great in-room breakfast options. Overall the stay was nice, but the next time I am in town I might choose to stay at a hotel more centrally located.

Stayed August 2012, traveled on business
Helpful?
Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Moncton Downtown

Property: Crowne Plaza Moncton Downtown
Address: 1005 Main St, Moncton, New Brunswick E1C 1G9, Canada
Phone Number:
Location: Canada > New Brunswick > Moncton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Moncton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Moncton Downtown 3.5*
Number of rooms: 191
Official Description (provided by the hotel):
Located in downtown Moncton, close to local shopping, restaurants, and entertainment. A full-service 4 1/2 star hotel with 14 meeting rooms, an in-door pool, onsite restaurant, free wireless internet,24 hour fitness facility, and 24 hour business centre. ... more   less 
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Also Known As:
Crowne Plaza Moncton Downtown Hotel Moncton
Moncton Crowne Plaza
Crowne Plaza Moncton Downtown New Brunswick

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