We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel, first class management”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Casino New Brunswick
Ranked #10 of 30 Hotels in Moncton
Certificate of Excellence
Calgary, Canada
Level 6 Contributor
130 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
“Great hotel, first class management”
Reviewed June 11, 2014 via mobile

Stayed here attending the funeral for the three slain Mounties, when the the management learned the reason for our stay they upgraded our rooms to suites for no charge. A very generous thing to do that was greatly appreciated. Large spacious room, awesome bathrooms with great showers. Attached to a great clean smoke free casino. Friendly helpful staff. The hotel and casino shut down for the funeral so that all their staff could pay their respects to the fallen officers. Classy move by the management.

Stayed June 2014, traveled on business
Helpful?
Thank Wongchez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Guest Relations Manager at Hotel Casino New Brunswick, responded to this review, June 16, 2014
Dear Wongchez,

Thank you for taking the time to write a Trip Advisor review about your recent experience with us. In good times and in bad, we ensure that our guests are given the greatest service possible. We are more than happy to learn that you enjoyed the spacious suite. I will make sure that your comment is passed along to all departments so we can share the positive reviews with our team members. It was our absolute pleasure to accommodate your hotel needs while in Moncton; we hope to have the opportunity to welcome you back in the near future!

Kindest Regards,

Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

382 reviews from our community

Traveler rating
    190
    109
    46
    25
    12
See reviews for
61
206
14
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • Any
English first
Canada
Level 6 Contributor
113 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed May 28, 2014

This was our experience:

We arrived and to our dismay at check in they try to TRICK you into initialing a Gratuity charge which is for maid service, and was not included in your room charge. People this is a trick and totally unethical procedure. When we questioned it and refused to initial the people at the front desk argued with us and finally removed the charge off our room, with a negative attitude as if to say ...you happy now!!

The first night we were turning in to bed and when the sheets were pulled back there was blood on the sheets, not much but it was there. When we called housekeeping there was no one there but thankfully there was a great Concierge on call. He came to us changed the sheets and promised to bring it to the attention of the manager of the Hotel and suggested we speak with them the next day.
The next day we went to the front desk to discuss the situation with the manager, and he (Julien) came out of his little room, to confront us and if looks could kill, his mind was made up-and we were treated again with disrespect. The same way he treated us at check in about the gratuity.
Manager Julien as he called himself, said he did not know if we were compensated for the "bloody" sheets. two minutes later he told us we were credited $50 for the oversight-so which is it Julien?? We then discussed the fact that we had chosen the hotel as they advertise a full spa available to guests. This was to be a gift to me, for Mother's Day. Unfortunately, the spa was full on Mothers Day, but then we found out they are closed on Monday and Tuesday! The web site does not mention they are closed, they simply don't say anything. As everyone knows a proper website will show closed periods along with open periods when advertising-

TheSpa@CasinoNB.ca
Wednesday – Friday 12:00pm – 8:00pm
Saturday & Sunday 10:00am – 6:00pm

Still nothing about Monday or Tuesday!!! You would think they would learn from when a customer points something out as critical as this. But, NO Julian said it was up to us to read the site and figure it out or write the spa.

Final straw was at the breakfast buffet: The chef preparing omelets. It was already looking a little bit sloppy but we figured ok, it will still be good....TILLLLLL the chef dropped the cleaning cloth they were using to wipe out pans and the counters, on the floor, picked it up and continued to use it.

We did get a phone call from a manager of the spa after we got home, and she mentioned she was surprised that we had so much difficulty. The receptionist of the spa was very kind courteous and redirected us to another facility off the hotel premises.

Other than that never did we get an apology from the hotel for anything, the only person willing to try and do anything was the Concierge who was extremely embarrassed for the lack of professional manner of which things were dealt by the manager Julian.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank SparkieCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLCFOO, General Manager at Hotel Casino New Brunswick, responded to this review, June 4, 2014
Dear sparkieireland,

Although a member of our Management Team spent quite some time on the phone with you reviewing the events which took place during your brief stay with us, I note that a few points posted in this public forum were not mentioned in that particular conversation. A forum such as this does not always allow a full explanation or exchange.

The daily service charge of $4 has been in effect since 2011 and has been well received by the majority of our guests. The service charge disclaimer is very visible on our website, where your reservation was made.

Tax Information
Not Included: 13% Room Tax, 4 CAD Service Charge, and 13% Service Charge Tax

We regret that you did not enjoy any services, outlets or amenities our resort offers. Clearly, your experience is not the norm, as the majority of our reviews indicate.

We do appreciate all of the feedback we receive from our guests; thank you for taking the time to share your experience.

Kind regards,
Maryse L. Cormier Foo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dieppe, Canada
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 28, 2014 via mobile

Stayed there last fall for the weekend with my girlfriends, we enjoyed our time.

We enjoyed very much the spa! You have caress to the pool etc.. Very clean and professional! strongly recommend the spa!

Casino is Ok, I am not a gambler, so can't really comment, however; they did have a band play and they were very talented.

Location wise.. If you want to be closer to downtown, this is not the place to be, it's about 20 mins away.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Front Office Manager at Hotel Casino New Brunswick, responded to this review, June 1, 2014
Dear Karen D,

Thank you for taking the time to share your experience. I will pass along your positive feedback to our front desk team and to the Spa Manager. I hope to have the opportunity to welcome you back to our property in the near future!

Regards,
Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis Valley Nove Scotia
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 27, 2014

We went to Hotel Casino for a weekend getaway on our anniversary. We took advantage of the two night suite special. We have driven past here several times but first time staying. We found our room to be very large and comfortable. The hotel staff were very friendly and went out of there way to make you feel welcome especially the concierge seemed as though he couldn't do enough for us. As for the Pool, hot tub or fitness center we can't comment as we didn't use them.

The hotel isn't close to downtown but that didn't matter to us as we had our own car to get around.

Would recommend to anyone wanting to getaway for a weekend.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GarCor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Front Office Manager at Hotel Casino New Brunswick, responded to this review, June 1, 2014
Dear GarCor,
Thank you for taking the time to share your experience. I’m glad to hear that you enjoyed the special that was sent to you. We pride ourselves in providing friendly, efficient service to our guests. Our goal is to make each stay at our hotel unforgettable. I will pass along your positive feedback to our front desk team members. I hope to have the opportunity to welcome you back to our property in the near future!

Regards,
Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 21, 2014

My second stay in two years and found rooms very comfortable , bright and lots of room to entertain . Nice pool and gym facility as well . Friendly and knowledgeable staff . Breakfast was order what u want it was fine. The rest of the buffet was okay but the line ups to long as the serving area is small and crowded . Service excellent in the dinning room. Very small poker room no fresh air or washroom on same floor !

Room Tip: I had a large suite at the price of a regular room as an upgrade because of the heavily booked rooms...
See more room tips
  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Front Office Manager at Hotel Casino New Brunswick, responded to this review, June 1, 2014
Dear Robert D,

Thank you for your comments regarding your recent stay at the Hotel at Casino New/Nouveau Brunswick. I’m thrilled to hear that you enjoyed your stay with us and I will pass along your feedback in regards to the Buffet and Casino to the proper department manager. We appreciate all feedback we receive from our guests, as it is the truest measure of how we are doing. We hope to have the opportunity to welcome you back in the near future!

Regards,
Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton
1 review
Reviewed May 16, 2014

It s the first time my Mom stayed in a hotel and I couldn't ask for a better experience for her.. Being a senior the walk in shower was an added bonus for her..The beds were very comfortable.Thanks for making it a great trip.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jinny R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Front Office Manager at Hotel Casino New Brunswick, responded to this review, June 1, 2014
Dear Jinny R,

We are more than happy to hear that your mother enjoyed her stay at our property. The modern bathroom with the huge walking shower is a great added bonus to our guests and our Simmons Beautyrest beds are extremely comfortable. I will make sure to pass along your wonderful comments to our hotel team. We hope to have the opportunity to welcome your mother and her family back in the near future!

Regards,
Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Level 6 Contributor
366 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed May 15, 2014

Although I don't gamble with money I have to give this place an excellent rating. The service is second to none and the value is excellent. There is world class entertainment coming to the Casino and the food is the best part of all. I cannot think of a better restaurant to eat at. The bar is better in my opinion than the buffet even though the buffet is the best buffet around the maritimes.

Room Tip: Go up to the top floor for the best views of Mountain road area.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Murray D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julien R, Front Office Manager at Hotel Casino New Brunswick, responded to this review, June 1, 2014
Dear Murray D,

Thank you for taking the time to share your positive experience. I will make sure to pass along your positive comments to the proper department managers. I hope to have the opportunity to welcome you back to our wonderful property in the near future!

Regards,

Julien Robichaud
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Moncton hotels
2.2 mi away
Hampton Inn & Suites by Hilton Moncton
0.1 mi away
Days Inn & Suites Moncton
Days Inn & Suites Moncton
#11 of 30 in Moncton
566 reviews
5.7 mi away
Delta Hotels by Marriott Beausejour
Show Prices
Show Prices
Show Prices
0.1 mi away
Amsterdam Inn & Suites Moncton
5.8 mi away
Residence Inn by Marriott Moncton
2.5 mi away
Four Points by Sheraton Moncton
Show Prices
Show Prices
Show Prices

Been to Hotel Casino New Brunswick? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Casino New Brunswick

Property: Hotel Casino New Brunswick
Address: 21 Casino Dr, Moncton, New Brunswick E1G 0R7, Canada
Location: Canada > New Brunswick > Moncton
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Moncton
#11 Business Hotel in Moncton
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Casino New Brunswick 3.5*
Number of rooms: 126
Official Description (provided by the hotel):
The only one of its kind in the province, Hotel Casino New Brunswick is your spectacular entertainment destination. You’ll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex. We have taken care of even the smallest details to make your visit the best it can be. Our staff and management are inviting, friendly and will help convey a sense of fun that’s unique to the Maritimes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, TripOnline SA, Hotwire, Cancelon, Agoda and HotelQuickly so you can book your Hotel Casino New Brunswick reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Casino New Brunswick Moncton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing