Nine collegues went to the pub for lunch and had such terrbile service & food for everyone one of us. We had to wait for almost an hour for our food even got to our table and the food was horrible. Very disapointed. Called to speak to the manager regarding this and couldn't believe how rude he was. The comments he stated was "from the time the order was placed to the kitchen and on our table was 16 minutes". Well we placed our order 20 minutes after we got there because that is how long it took to take the order which would of left 40 minutes to even get our food I really don't think 16 minutes is accurate. He stated that we should "Look more closely at our watches" and in a very sarcastic & rudely manner. When I had stated that one of the guests hamburger was so raw it wasn't even cooked on the inside he stated yes I did notice that and I told him that three of us had chicken nacho's with cheese and we had hardly any cheese on the nachos it was more just the chips and stated the 16 oz's of cheese is put on all nacho's, don't know what happened to all three of ours. He then stated very rudely again, "This is not a fast food restaurant". Which of course we do know that but really should it take almost an hour to get our food with very poor service and the food not even acceptable to eat. When you can't even go to the manager/owner to help and then what do you do. I will never again spend $17.89 for losey meal there. There other fine restaurants we would rather give our money to. DON't EVER GO THERE, YOU WILL BE DISAPPOINTED!