Why do I stay at the Fredericton Inn most of the time when I am in Fredericton ? The reason is quite simple. The Fredericton Inn makes me feel at home. This is a local business owned by a local family that has put great emphasis on their customers and their needs and it shows from the time you check in until the time you check out. Management can throw around all the slogans they want but if there is no buy in from your staff than you are just blowing air into the wind. It is obvious that making you feel at home is NOT just a slogan that the Fredericton Inn throws around. Every staff member that I have ever encountered on my many stays at the Fredericton Inn have made me feel like I am at home even when Management is not within ear shot. What does that tell me? That tells me that the Waite family walks the walk and so do their many staff. I have yet to make a request that the staff did not bend over backwards to accommodate me.
There was an ice storm yesterday and I left the hotel that I was staying at, which was not the Fredericton Inn, because of the reasons I mentioned. When I was checking in Marilyn at the front desk, informed me that instead of my regular drive up, they were upgrading me to the "Block" because there was a convention in the hotel and she did not want me to be disturbed with noise during the night. Did Marilyn have to upgrade me? She most certainly did not, but she did because Management has re-enforced to their staff that the customer is important and they gave her the authority to ensure customers are treated right. It is apparent that the staff at the Fredericton Inn have taken responsibility for ensuring every customer has a great stay at the Fredericton Inn and for that I am a grateful customer.
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- Also Known As:
- Fredericton Hotel Fredericton
- Fredericton Inn New Brunswick