Went to Ten Spa today and was not impressed by the rushed and unwelcome feeling that I encountered when I arrived. I got there at approximately 11:20 for a 1200 Intro to Hamam appointment. There were 3 people in line ahead of me and two attendants at the front desk. One attendant was assisting guests while the other one was busy doing something else. I waited about 10 mins in line and then finally got escorted into the locker room while the attendant quickly decoded or did something to a bunch of lockers and then ran out of the room. She never asked me if I had ever been there before, which I had not, or provided any information about where things were, or how to proceed. She also didn't explain how the lockers worked. Luckily, there were some pretty friendly experienced guests there who we're quite helpful. Once I asked around a bit (other guests) and found out where things were, the rest of the experience seemed fine. The Hamam was enjoyable and the amenities for me, is what stands out for this place. However, for the top dollar that they command, I feel that they should be providing a little more personal attention.
Thank you for your recent visit, and thank you for taking the time to write about your experience. On behalf of Ten Spa, please accept our most sincere apologies that our customer service at check-in was not at the level it should have been on this occasion. Ten Spa is currently working on upgrading our reservations, and guest module to enable us to serve our guests better. It is through comments such as yours that we are able to see where we need improvements. We do hope to see you again so that we can show you that we are capable of better.
Ten Spa at the Fort Garry