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“Day trip to canada” 4 of 5 stars
Review of BEST WESTERN PLUS Pembina Inn & Suites

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BEST WESTERN PLUS Pembina Inn & Suites
Ranked #2 of 64 Hotels in Winnipeg
Certificate of Excellence
A TripAdvisor Member
“Day trip to canada”
4 of 5 stars Reviewed August 1, 2014 via mobile

My husband and I wanted to explore Winnipeg for the day and found the Best Western to be in a good part of town. Other hotels we saw seemed to be in sketchy areas. Very clean hotel with comfortable beds. It was a little overpriced when compared to other hotels we stayed in while in North Dakota. Fitness center was a nice extra but it pretty small. I think they could reorganize the way the machines are setup and give the guests a little more room in there. Breakfast was good but the coffee was terrible. Starbucks was right next door though!

Stayed July 2014
Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
    279
    115
    19
    10
    3
See reviews for
192
90
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

Our stay at this hotel was not the best. Upon check in we found out that our room was not big enough to hold all 6 of us and now unexpectedly we had to rent two rooms as no suites were available. We asked to keep one of the rooms for the next night as we had friends coming up and one of our kids could stay with them. When we went back to check in the next day, we found that the hotel had given our rooms away. To make up for this they found us a suite but had to pay extra for it. As well a lady at the front desk was quite rude about the whole ordeal. I later heard her make racist comments about another guest who was there at the hotel.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Nicole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bwplus63012, Manager at BEST WESTERN PLUS Pembina Inn & Suites, responded to this review, August 5, 2014
Thank you for taking the time to write a review on Trip Advisor regarding your stay with us at the Best Western Plus Pembina Inn & Suites.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

As my General Manager Gilles Landry mentioned to you on the phone when he called you last week, for fire and safety regulations we are only allowed to have a maximum of 4 guests in our suites and In our standard rooms with 2 beds a maximum of 5 guests. I am sorry that this was not explained to you when you made your booking online at bestwestern.com and we have looked into having them update our information regarding this.

In regards to your comments about one of our front desk agents, both myself and Gills have spoken to this individual and I think there might have been some miss-understanding but regardless still this was unprofessional.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 204-262-1502.


Sincerely,

Renee Kelly
Group Sales Manager
BEST WESTERN PLUS Pembina Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willmar
Level Contributor
70 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 26, 2014

I have stayed in a lot of different places because I travel a lot and this is by far one of the best motels. It is exceptional with everything! The staff is very firendly, very clean and comfortable rooms with a breakfast that is just tremendous. The location is also a plus side beig close to the south side of the city, close to downtown (on Pembina HWY) as well as a fair amount of places to eat within walking distance (the Pony Corral next door has a bar).

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 25, 2014 via mobile

The rooms here are extremely clean and comfortable. The service was beyond expectations. Great location, amazing hot breakfast, and very nice indoor pool and fitness facilities. I will definitely be booking my next stay in Winnipeg at the Best Western Plus!

Stayed July 2014
Helpful?
Thank Katrina O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thunder Bay
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

We loved this hotel. The rooms were spotless. Maid service was excellent, The heavy doors blocked any noise from the hall. The room was spacious and comfortable.The breakfast included had everything you could possibly want to eat. We didn't have time to use the pool or gym but they looked great. Definitely will return.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank BonnieHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 stars Reviewed July 21, 2014

Good rate, good rooms, great location for us and an excellent breakfast although closure at 11am rather than 10am would be preferred. A little rushed fore 10am on a holiday. Pony Corral pub and restaurant virtually next door is a great plus. Staff is extremely cordial and helpful. Gave us a late 1pm checkout at no extra cost which was extremely appreciated.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Lloyd A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawnigan Lake, Canada
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2014

We recently spent four nights at the Best Western Pembina Inn while visiting relatives in Winnipeg. The rooms are very clean and the staff friendly and helpful. We had a suite with a comfortable sitting area and a separate bedroom. Also included was a mini-kitchen with counter, sink, fridge, microwave and coffee maker. Although the hotel was full and on a major thoroughfare, the solid building and doors keep any noise at a minimum. The hotel is very well-run and organized - the hot breakfast is a bonus! This is our second stay here and I would certainly return.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank llu9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Pembina Inn & Suites

Property: BEST WESTERN PLUS Pembina Inn & Suites
Address: 1714 Pembina Hwy, Winnipeg, Manitoba R3T 2G2, Canada (Formerly Super 8)
Phone Number:
Location: Canada > Manitoba > Winnipeg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Winnipeg
#1 Best Value Hotel in Winnipeg
#2 Romantic Hotel in Winnipeg
#4 Business Hotel in Winnipeg
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Pembina Inn & Suites 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Best Western Plus Pembina Hotel Winnipeg
Best Western Plus Pembina Inn And Suites
Best Western Winnipeg
Winnipeg Best Western
BEST WESTERN PLUS Pembina Inn & Suites Winnipeg, Manitoba

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