This is by far the worst hotel I have ever been in! I was in Winnipeg on business and had to stay at this hell hole for 3 days. Historic hotels, when done right can be charming and full of character. I have stayed at many in many different cities. But the Marlborough is not kept up, is dirty, dingy, falling apart and full of general unpleasantness. There are drunks and stoners walking around in the hotel. I wouldn't even take the elevator unless I was alone due to general fear of the people hanging around. All 3 nights I went out for dinner and then came back and bolted the door of my room.
The room was sort of clean (clean sheets and towels) but the general appearance was disrepair and dirt and not to mention straight out of the 70s. And don't get me started about the worst bath "towels" ever! They don't even absorb water. They're more like rags. Spend a little money on some decent towels for your guests.
Then, when I checked out, the front desk agent asked me how my stay was. When I proceeded to tell him how gross the hotel was and how unhappy I was with my stay, he didn't say a word. Instead, he just proceeded to finish checking me out of the room. How's that for customer service!?
This place needs to be gutted and completely redone... not that I would ever stay there again.
Note for Mr. Dubberley: I have read the other reviews and noted that in all of them your answer is that you strive to take care of things when you hear about them. None of these things are things you can take care of at the time. You need to consider what people are saying and invest in your establishment. Unless you have a more productive solution to the repetative problems (dirty, disgusting, old, etc.) then don't bother to comment. I know I'll never stay there again and I will be in Winnipeg at least 4 times per year, if not more.
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- Also Known As:
- The Marlborough Hotel Winnipeg, Manitoba