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“Mixed Feelings” 2 of 5 bubbles
Review of Viscount Gort Hotel Banquet and Conference Centre

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Viscount Gort Hotel Banquet and Conference Centre
Ranked #17 of 63 Hotels in Winnipeg
Brandon, Vermont
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Mixed Feelings”
2 of 5 bubbles Reviewed November 19, 2010

The staff was okay and the food was edible, not much more than that. I went down to breakfast an hour before my meeting and was late for the meeting, that's how long it took to get seated. My room was sort of clean, but the floor looked like it could be vacuumed more thouroughly. There was a bug on my pillow, the kind of which I had never seen. I flipped up the mattress to look for bed bugs but there was no sign of them, just hair (which disgusted me). It turns out the the bug I saw was a juvenile bed bug. When I got home and found this information out I called the Viscount and the woman I reported it to didn't seem at all surprised. I realize that they need business and that if a bed bug outbreak in the hotel was public knowledge their business would drop drastically. However; I don't appreciate the fact at all that I wasn't warned and didn't take precautions to make sure that I didn't bring the infestation home with me.

  • Stayed November 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank mikkyofman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
    218
    122
    66
    22
    27
See reviews for
142
77
37
130
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Halifax, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed October 21, 2010

Lovely modern lobby; great Thanksgiving meal; friendly staff, chic bar alcove by a fireplace. BUT dingy room, badly cooked breakfasts, dirty halls, and piles of beer cartons and empties right beside the bar nook. Very uneven quality. Attention is clearly not being paid to the details. The "business centre" was two desktop PCs, screens facing the lobby, right beside the reception desk - completely public. The pool was overly chlorinated. Our room had a window that opened, but was right beside the HVAC exhaust/intakes, which roared. There are better hotels the same distance from downtown, in the same price range.

  • Stayed October 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank ScotianTripper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winnipeg
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed September 27, 2010

THIER CUSTOMER SERVICE IN THE RESTAURANT SUCKS BIG TIME
I have worked near the Viscount for 5 years and go there on a very regular basis to have breakfast with my spouse. I bring dozens of people there and know some of the servers by name. I go there often for lunch with my co-workers, friends and relatives and up until now, I bragged about how nice their renovations were. In September 2010 alone, I have been there no less than 10 times with many people. This morning we went as per usual to have the breakfast special and were treated horribly by staff who said we had to buy 2 coffees instead of 1 coffee to get the special. We had to send back our breakfasts as the toast was burnt and the bacon undercooked. Then the "So called Manager" said she would rather lose our business, and did not care that we were regualr customers and did not care that we would not be returning, that it was "Their Policy" to make customers buy a coffee even though they did not make us buy 2 coffees in the past and even though it is not posted outside on their sign and that this was the first we heard of this. They did thousands of dollars in renovations only to hire incompetent staff who would rather embarrass and disrespect their customers and lose thousands of dollars in NEW BUSINESS for a $1.89 coffee.............................. I WILL NEVER GO BACK THERE.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank 1luscious1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
regina, sask
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 19, 2010

The Viscout is in a great location amenity-wise, beside Olive Garden, Red Lobster, Polo Park Mall. The lobby is fantastically renovated. The west side elevators could use some assistance as they only held two people with luggage. The halls were somewhat dirty and could have used a regular once-over with a vaccuum. My room was clean and had new furniture - the bed and pillows were fantastic! I had a balcony which was nice. The room was small but perfect for me because I was alone. Nice restaurant and fairly friendly staff.

HOWEVER...... the Viscount is not in a great location, civic-address-wise..... on the corner of Highway 90 and Portage Ave.

Do NOT take a west-facing room! These rooms run adjacent to highway 90 - which has CONSTANT non-stop traffic..... firetrucks, ambulances, transport trucks, diesels, not to mention the hundreds of cars. It's a six lane highway which goes right underneath Portage Ave. The underpas has walls on each side and a high boulevard in the middle of the six lanes - perfect for the echo to be absorbed by the closest building - The Viscount. I imagine that you could probably not be too annoyed by this if you're just there for a night or maybe two, but after seven nights, trust me, you will just be looking for some silence somewhere.

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank godfather18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatchewan
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed August 16, 2010

We stayed here for 3 nights and it was very nice. The hotel has been renovated and we barely recgonized it when we arrived. The staff was very nice and we had a very nice end room with a couch and flatscreen tv. The restaurant has also been renovated very nicely and the free breakfast was very good. Get there earlier though as it ends at 9:30am and was also very busy around that time. Highly recommend and we will stay here again.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hafor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
1 review
5 of 5 bubbles Reviewed July 8, 2010

it was a great stay the first nite wasnt so good wasnt bad but it got better went down in the morning to talk with manager she is a real credit to her professon and her staff is great to. the room had some problems so the day manager upgraded us to a better room no extra charge i would stay again great place great ppl great food close to everything this was a 5 star stay keep up the good work everybody i use to go to the cort when i was young was my old stomping ground wow she has changed thanks all for all u did

  • Stayed June 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank landm96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cromwell, New Zealand
Level Contributor
77 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed June 30, 2010

Where do you start? having had a very long drive, we asked the young receptionist for a quiet room. She gave us one on the main highway at the front of the building. Traffic noise was horrendous! Air conditioner was broken so we couldn't close the window. Fridge was broken and leaking all over the floor.
We complained and were given another room, but the receptionist didn't tell us that it was in another wing of the hotel, so we spent 10/15 minutes looking for a room that apparently didn't exist. Eventually we were told where it was and found the room. It was unbelieveable. The noise in this room was even worse. It had the highway on one side and the off-ramp on the other and sounded as if the traffic was coming through the room.
Again we complained and this time the duty manager offered to put us in a "quiet" room. Why the receptionist didn't do this to start with we have no idea, but we had had enough and decided to leave. (in the middle of the night).

The corridor outside the 2nd room and the elevator leading up to it were filthy. I had complained to the receptionist when we first arrived, but nothing was done. The duty manager had no knowledge of this when I told him 2 hours later. The duty manager told me that it was the receptionists 1st night on the desk on her own and that she didn't seem to be able to cope. I agree, in fact a previous contributor summed it up by saying that the staff are all "airheads".

This is the worst hotel experience I have ever had. Wouldn't go near the place again if you paid me to.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Viscount Gort Hotel Banquet and Conference Centre

Property: Viscount Gort Hotel Banquet and Conference Centre
Address: 1670 Portage Ave, Winnipeg, Manitoba R3J 0C9, Canada (Formerly Ramada Winnipeg Hotel-Viscount-Gort)
Phone Number:
Location: Canada > Manitoba > Winnipeg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Winnipeg
#13 Romantic Hotel in Winnipeg
#15 Family Hotel in Winnipeg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Viscount Gort Hotel Banquet and Conference Centre 3*
Number of rooms: 135
Official Description (provided by the hotel):
Ideally located in the heart of Winnipeg, the Viscount Gort Hotel is just minutes from the Winnipeg James Armstrong Richardson International Airport and across the street from Polo Park, the largest shopping mall in Manitoba. Less than a 5 minute drive from downtown Winnipeg and the MTS Centre and only 5 minutes away from the our famous Assiniboine Park, home to the Journey to Churchill Exhibit and Zoo, conservatory, outdoor Lyric Theatre and The Canadian Museum for Human Rights. The Viscount Gort Hotel is an independently owned property that prides itself on its customer service with six styles of guest rooms & suites to choose from. Whether you are a business traveler or vacationing with the family, we have the right room for you. Business or pleasure, Winnipeg's Viscount Gort Hotel offers something for everyone visiting Winnipeg. Our full service restaurant offers full breakfast, lunch and dinner menus. If you are a sports fan, catch the action of your favourite team at Average Joe's Lounge, our sports bar and gaming lounge featuring NFL and NHL specialty TV channels and a wide selection of local and imported beer as well as a full selection of food. Our gaming lounge includes state-of-the-art video lottery terminals ("VLT's") and a billard table. If rest and relaxation is on the top of your priority list, let your stress melt away in our inviting and spacious pool area that also includes a waterslide and hot tub. Other complimentary features included with your stay: Free airport shuttle service, available from 6:30am until 10:30pm Monday to Sunday; free hotel wide wireless internet, weekday newspaper, local calling and parking. ... more   less 
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Also Known As:
Viscount Gort Winnipeg
Hotel Viscount Gort
Viscount Gort Hotel Banquet And Conference Centre Winnipeg, Manitoba

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