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Viscount Gort Hotel Banquet and Conference Centre
Ranked #23 of 64 Hotels in Winnipeg
Certificate of Excellence
Reviewed February 17, 2014 via mobile

Positives: Good location with close proximity to the airport, shopping and dining. Room was very large. They accept pets on the first floor. Price was right. Pool with water slide. Evening staff were friendly and helpful. Free parking.

Negatives: Old building, dirty rooms. Wifi was so slow! Internet at business centre was slower than wifi! Rude daytime staff. No soundproofing. Pool doesn't open until nine am (our kids were ready to do some sliding at seven!!)

If you are in the city to experience it (and not a hotel), got a good price, don't expect complimentary breakfast, can ignore the staff and overlook the filth you will be fine here.

Bottom line - there are better choices in Winnipeg and we are not likely to return.

Stayed: February 2014
2  Thank Golden_Amik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded February 22, 2014

We appreciate you providing Us your comments on Tripadvisor as we take all comments very seriously.
I have spoken with our Front Desk Manager regarding the unprofessional service and quality you received with our Front Desk Agent and I can ensure you that this type of Service will not happen again. As well as addressed you concerns with our Housekeeping Manager.
We have contacted our WIFI provider to review this speed of our WIFI to see if this is an on going problem.
I hope you on your next visit to Winnipeg you give Us the opportunity to provide you with the utmost in Professional Service and Quailty that we pride ourselves on.

Sincerley,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (482)
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352 - 358 of 482 reviews

Reviewed February 5, 2014 via mobile

I hated it here and the stuff where 50/50 when it came to friendly service. The general manager was a very unfriendly to us when we talked to her. The kids have asked to we just go back to the hoilday inn and never there again.

Stayed: February 2014, traveled with friends
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded February 7, 2014

I am disappointed we failed to give you the quality service we strive for with all our Guests – the type of service we pride ourselves in. I have investigated your comment and you will be receiving a notification from the City on your comments to me regarding the the depth of our Pool Area. We follow all Governement Regulations regarding the depth of the Pool as well as our high level of safety in that area for all of our Guests.
We want each and every Guest to relax and enjoy this area.

Sincerely,


Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2014

We have stayed here a few times, and the staff was super friendly, and super helpful. I am trying to think of something bad to say so that this review doesn't look biased. I never right reviews and thought the value here was so good i wanted to share it. I wish Toronto had similar price points for value like the peg does!

Oh and the food on the second floor was amazing.

Room Tip: Ask for a room farthest away from elevator.
  • Stayed: January 2014, traveled on business
    • Value
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Thank DaveD005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded February 3, 2014

We thank you for your Loyalty to Us as well as providing us a wonderful review on your most recent stay here.
Our Staff try to provide the utmost in Professional Service to make every Guest feel welcome.
The Location of our Hotel is 2nd to none as we are close to Shopping, Restaurants and all Winnipeg Attractions.

We look forward to your next stay with US.

Sincerely,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

We have stayed at this hotel a few times. Our first choice always when we are in Winnipeg. We have always found it clean, and that our rooms seem bigger than the ones at other hotels we have stayed at. The only issue I have is that to use the pool you must wear a bracelet which is ok. I did not realize that this bracelet is too be used for your whole stay or it will cost you $10 for a replacement. These bracelets are just a paper that a 2 year old can rip off there wrist quite easily. So when this happens and you go and ask about it the next day, the staff seemed annoyed within the question about getting a new one and that we should have known about the charge. I just would have appreciated being told use the same bracelet the whole stay when we checked in, and not having to deal with an attitude when I asked about a new one the next day.

Room Tip: Floors 4 and 5 seem the best
  • Stayed: January 2014, traveled on business
    • Value
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Thank FromtheNorth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded January 27, 2014

Thank you for taking the time to provide Us with a review about your recent stay here with Us.

I apologize for the incident which occured with the wrist bands and we have now changed our policy on how to not only explain to each Guest about this policy, but also to esnure that this does not happen again with any of our Guests.

We thank you for your Loyalty to Us and for bringing this comment to our attention as well.

We look forward to your next stay here with Us.

Sincerley,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014

Our organization held our New Year's Eve party at the Viscount Gort Hotel on December 31, 2013. From the very first meeting with the Sales Executive Miss Dueck, provided such a professional warm welcome to our Committee, was very accommodating and was a pleasure to deal with. Hotel and Staff was amazing with attention to detail and quality. The banquet rooms were exactly what we had made arrangements for with a lot of extra touches that surpassed our expectations. Kudos goes out to Gerard Brewster - Banquet Manager, Mr. Dookeran, Larry and all the staff who helped make our event a Grand Success. We have received a lot of positive feedback from our guests about the Hotel and Service received. I highly recommend this hotel and will be back in the near future.

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank triniman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded January 24, 2014

Thank you so much for providing Tripadvisor viewers with a review about your event here with Us.
We try to provide the utmost in Professional Service and Accomidations for everyone here at the Hotel, Our Team wants to ensure that every detail and more are looked after from beginning to end.
We look forward to hosting your event again in 2014.


Sincerely,


Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

Went with my family for the Christmas Day dinner buffet, but the service was disorganized, terrible, and not what should be for a day like this. Waitress had to be told 3 times of what we ordered in the way of drinks, and still had to keep checking on what they had. Never came to check on if everything was ok, very rude, and abrupt. Cashier tried to shortchange a family member when paying, plates for the buffet was put at the serving end of the buffet table (for the hot meals), forcing the people in line to cut in to get a plate, then go to the end of the line. We had not gone for 2 years because the hotel had been revamped, and the service was like the above then. Thought maybe they improved, but would not recommend, or go back.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
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    • Service
1  Thank Offspring1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded January 9, 2014

We appreciate you providing us with your comments concerning our Hoilday Dinner Buiffet.

I am disappointed we failed to give you the fine attention and meal we strive for with all our guests – the type of service we pride ourselves in. We will be taking steps to ensure that the problems you experienced do not happen again.

We appreciate your comments and I can assure you we will do everything we can to illustrate that what happened to you was an exception to our normally high quality of service.

Sincerely,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2013

A staff member decided on November 18th, 2013 that she would be retiring from the teaching profession and would really love a "little reception" for about 50 people. I contacted several hotels and other venues in Winnipeg. Richard Summerton, in sales, got back to me almost immediately. I went the next day to look at the room and go over a few details with him. Richard made it so very easy for me. The retirement reception, held on December 18th, 2013 was an evening for the retiree to long remember. I received so many compliments the next day about it. The food was a highlight... hot and cold hor d'oeuvres were served along with a beautiful cheese and dainty tray...so appealing and delicious.... a big thank you to the chef. From the friendly bartender (Larry) who did a fantastic job, to the serving staff....so sweet and helpful, Gerard's attentiveness (Banquet Manager) and another charming man who brought in the coat rack...just amazing top notch service. The room looked so lovely and festive as it was the Christmas season. This hotel has always been a favourite of mine as its location is quite central. This is the second event I have held at The Viscount Gort. The first was a sit-down retirement dinner for 75 people a few years back and it turned out well too. Thank you Richard for getting everything right! Your professionalism and attention to detail was greatly appreciated!

  • Stayed: December 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Thank Melissa1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded January 1, 2014

We are delighted everyone enjoyed the Retirement Event here with Us. Richard, Larry, Gerard and our Chef take pride to ensure that every event is planned and executed so that every detail is not overlooked.
Thank you for taking the time to provide Tripadvisor with a review about your rescent event and we look forward to hosting another one again with you.

Sincerely,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viscount Gort Hotel Banquet and Conference Centre

Address: 1670 Portage Ave, Winnipeg, Manitoba R3J 0C9, Canada (Formerly Ramada Winnipeg Hotel-Viscount-Gort)
Phone Number:
Location: Canada > Manitoba > Winnipeg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Winnipeg
#13 Romantic Hotel in Winnipeg
#15 Family Hotel in Winnipeg
Price Range: $88 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Viscount Gort Hotel Banquet and Conference Centre 3*
Number of rooms: 135
Official Description (provided by the hotel):
Ideally located in the heart of Winnipeg, the Viscount Gort Hotel is just minutes from the Winnipeg James Armstrong Richardson International Airport and across the street from Polo Park, the largest shopping mall in Manitoba. Less than a 10 minute drive from downtown Winnipeg and the Bell MTS Place and the Canadian Museum for Human Rights and only 5 minutes away from the our famous Assiniboine Park, home to the Journey to Churchill Exhibit and Zoo, conservatory, outdoor Lyric Theatre. The Viscount Gort Hotel is an independently owned property that prides itself on its customer service with six styles of guest rooms & suites to choose from. Whether you are a business traveler or vacationing with the family, we have the right room for you. Business or pleasure, Winnipeg's Viscount Gort Hotel offers something for everyone visiting Winnipeg. Our full service restaurant offers full breakfast, lunch and dinner menus. If you are a sports fan, catch the action of your favourite team at Average Joe's Lounge, our sports bar and gaming lounge featuring NFL and NHL specialty TV channels and a wide selection of local and imported beer as well as a full selection of food. Our gaming lounge includes state-of-the-art video lottery terminals ("VLT's") and a billard table. If rest and relaxation is on the top of your priority list, let your stress melt away in our inviting and spacious pool area that also includes a waterslide and hot tub. Other complimentary features included with your stay: Free airport shuttle service, available from 6:30am until 10:30pm Monday to Sunday; free hotel wide wireless internet, weekday newspaper, local calling and parking. ... more   less 
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Also Known As:
Viscount Gort Winnipeg
Hotel Viscount Gort
Viscount Gort Hotel Banquet And Conference Centre Winnipeg, Manitoba

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