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“Not good”

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Victoria Inn Hotel & Convention Centre
Ranked #5 of 15 Hotels in Brandon
Certificate of Excellence
Winnipeg, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not good”
Reviewed April 2, 2014 via mobile

Definitely not great . One might stay for the Brandon fair . Mattresses were too hard and pillows were like bags of nothing. No remote in room when we went to watch TV. Called for staff to bring one , 15 min goes by and nothing . Why a TV with no remote ? Went down to desk and only one staff working . Went in the morning for continental breakfast , was good but only to be told that ours wasn't included because we booked on line . Not great .

Stayed April 2014, traveled with family
Helpful?
2 Thank Rhams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, April 8, 2014
Thank you for the comments, we appreciate hearing about our service positive or negative. When there are problem we like to be able to address them so they do not continue in to the future. Feel free to contact me about the problem you had with your stay, we never want things like that to happen and will do everything in our power in insure they do not.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 reviews from our community

Traveler rating
    60
    73
    28
    7
    6
See reviews for
44
29
9
51
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 13, 2014

I have stayed in this hotel multiple times as its apart of our approved business hotel list so my hands are tied. Every room I have stayed in has black mold in the showers around tub line to tiles. I have travelled with my other counterparts that have same experiance. The desk does not ask how your stay was and have done nothing in the 3 years I have told them about "black mold" and i have even taken pictures and showed front desk. The other issue with hotel is they accept dogs, I am dog lover but, if the guest is not in thier room and dog continually barks the customer support will not enter room to stop dog.

Room Tip: Unless you can deal with black mold i have not found a room that differs and I have stayed in approx...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank john d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, Manager at Victoria Inn Hotel & Convention Centre, responded to this review, February 14, 2014
Dear John,

Thank you for you comments. We welcome all feedback good and bad so we can consistently find ways to improve our guests experience. We do have a 110% guarantee clean progamme in place so that if there is ever an issue with the cleanliness of a room we refund that nights stay so I was very disappointed to hear of the issues you encountered whilst staying with us. We take all complaints very seriously and I would like to investigate this matter further. I would appreciate if you could contact me directly on 1-204-725-1532 or Jenniferm@vicinn.com.

Kindest Regards,

Jennifer Murray
Guest Rooms Sales & Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2014 via mobile

Very clean and beautiful pool side. Real plants create a warm natural environment simulating a courtyard. Rooms are spacious and dog friendly. The renovated rooms with one king bed have an amazing bathroom with a rainfall shower and side jets. Breakfast coupons are offered everyday of your stay. The restaurant is open all day providing equally wonderful meals.

Stayed December 2013
Helpful?
1 Thank OutdoorLife16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, January 8, 2014
Thank you for your comments, we appreciate hearing from our customers regarding the good things we are doing and also the areas that we can improve. Thank you for your feedback it is very important to us to help us improve for future guest. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virden, Manitoba, Canada
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 8, 2013

The rooms we have stayed in on weekends thoughout the past two years have been completely renovated and have a new modern theme complete with Large Screen TV, dvd player and wireless or broadband internet. Everything is included except video rentals. My wife and I love the FREE full breakfast ordered off the menu. The hot tub and pool are very welcome therapy for me as a polio survivor experiencing post polio syndrome where water exercises and the relaxation are beneficial. The view from the pool balcony rooms reminds me of my stays in Hawaii and on the beach in Vancouver and California hotels, with the humidity from the pool and tropical plants. We have NEVER been disappointed and have enjoyed many benefits from their VIP treatment for REPEAT REWARDS card clients.

Room Tip: Pool balcony double with queen beds is best value, although there is no elevator and one flight of s...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWB1473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, November 6, 2013
Thank you for your comments, we appreciate hearing from our customers regarding the good things we are doing and also the areas that we can improve. Thank you for your feedback it is very important to us to help us improve for future guest. We look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 14, 2013 via mobile

My husband and I came to Brandon for the weekend
And stayed at the Victoria inn. Check in was easy and staff was very friendly and helpful. The room was clean and modern, there was a nice tv mounted to the wall and the had shaw cable. We had a pool side room which cost a little more but was very convenient. The gym is also in the pool area so we were just steps from that as well. The pool was nice and had a great area for kids. There was a complimentary breakfast as well which was nice we could either eat from the buffet or order something from the menu. The rooms were very reasonably priced for what we got. I would definitely stay here the next time I come to brandon and would definitely recommend this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ferarriporsche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, September 16, 2013
Thank you for your comments, we appreciate hearing from our customers regarding the good things we are doing and also the areas that we can improve. Thank you for your feedback it is very important to us to help us improve for future guest. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 3, 2013

Good clean rooms. Good pricing. The hotel has a pool area in the middle of the complex. There were rooms that walked right out to this area. The restaurant was located on site. The food was very good. The menu was varied and prices quite reasonable.

After hours, there was minimal noise. Good place to rest and relax if you are travelling through.

Room Tip: Ask for a room overlooking the pool!!!!
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trace l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, September 5, 2013
Thank you for your comments, we appreciate hearing from our customers regarding the good things we are doing and also the areas that we can improve. Thank you for your feedback it is very important to us to help us improve for future guest. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 18, 2013 via mobile

We stayed at the Vic Inn one night while visiting family. Rooms are clean, modern, beds and pillows are very comfy. There is a sign in the lobby saying "free hot breakfast with EVERY room", but this doesn't apply when booking with Expedia or Hotels.ca.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gadzuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BrentMiller, General Manager at Victoria Inn Hotel & Convention Centre, responded to this review, August 26, 2013
Thank you for your comments, we appreciate hearing from our customers regarding the good things we are doing and also the areas that we can improve. Thank you for your feedback it is very important to us to help us improve for future guest. We look forward to your return visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Victoria Inn Hotel & Convention Centre

Property: Victoria Inn Hotel & Convention Centre
Address: 3550 Victoria Ave, Brandon, Manitoba R7B 2R4, Canada
Location: Canada > Manitoba > Brandon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Brandon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Victoria Inn Hotel & Convention Centre 3*
Number of rooms: 131
Official Description (provided by the hotel):
The Victoria Inn Brandon offers deluxe guestrooms, a host of in-room amenities, indoor pool, VIP Suites, on-site dining and 20,000 sq feet of convention space, setting a new standard in hospitality for Brandon hotels. Like few other Brandon hotels, we feature full dining and leisure facilities. Relax in the comfortable surroundings of the 34th Street Bar and Grill, where you can join us for breakfast and lunch, or an evening of great dining. Rest assured our luxurious accommodations, indoor pool, hot tub and fitness centre compliment our full line of guest facilities. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Orbitz, Hotwire, Hotels.com, Priceline, Cancelon, Cheap Tickets and TripOnline SA so you can book your Victoria Inn Hotel & Convention Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Victoria Hotel Brandon
Victoria Inn Hotel & Convention Centre Brandon, Manitoba

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