I chose this property for a 2 night stay with my mother and my 3 young nephews, because it was priced extremely reasonably, had a pool and breakfast and was easy to access off 18th street. I booked online, and was very pleased when they called a week in advance to let me know they couldn't honor my request for a crib, but that they did have adjoining rooms for us.
The rooms themselves are very clean, if a little dated in the decor (although the bedding was new and quite good quality). Our a/c unit didn't work, but we weren't concerned because we were able to leave the adjoining doors open to cool things off. The pool area was nice, with a fenced off children's are and a nice deck. I would have been more than happy with the property, if not for the service we received.
It started a check in. I ended up with 3 seperate pre auths for obscure amounts on my credit card when all I asked was that they put both rooms on my card. We asked housekeeping for an extra sheet to put in the bottom of the play pen, and didn't get one. Housekeeping didn't bother to knock on two separate occasions, they simply let themselves in, once while we were dressing. (The chains on the door were broken). We were treated rudely when we asked what time the pool opened, and then couldn't use the hot tub, because they came in and shut it down 10 minutes after opening the pool. No testing or anything - they just set a chair in front of it and left. I assume they didn't want us to take the kids in.
The final straw was when we asked the maid servicing our room when we left specifically to leave the adjoining doors open and the air conditioner on, as it was 30C and we had small children coming back to sleep. Imagine our disdain when we arrived back after the wedding to no a/c and the doors shut. It took hours for the room to cool down enough for the kids to sleep.
One night alone would have been one thing, but for a family outing like this, I really wish I had spent the relatively small extra amount to stay at a better property with better service.
- Official Description (provided by the hotel):
- We are the only place in Brandon, Manitoba where you will experience Luxury for Less. All of our rooms are equipped with mini-fridges, microwaves and coffee makers. Enjoy all the conveniences of home at an affordable rate. Call and ask us about our great rates! ... more less
- Reservation Options:
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- Also Known As:
- Colonial Hotel Brandon
- Colonial Inn Brandon, Manitoba