We received a written note in the hotel room to me and my partner "Joe". I am assuming they meant Jill, my wife. Great start.
My sister-in-law received several emails about my own reservation.
I was given a hard time about a complimentary breakfast credit, given due to the inappropriate emailing. I had breakfast at Fix (cafe). However nobody had indicated the credit was supposed to be for Aura. How is that any fault of mine, and why does the Guest Relations Manager (Nancy) not simply say "Sorry about that, we'll take care of it. Don't worry." Instead of me receiving a chastising statement starting with "well for next time..."
Every time I stay at Nita lake I marvel at the rooms and love the hotel facility, but there is always something quite wrong with the customer service experience (last year my brother, sharing my room, was forced to wait in the lobby until I arrived hours later, even though the room was pre-paid).
Is the valet supposed to offer to help with baggage, or to just nod and say "Hey".
Whistler.com rates this hotel as 4.5 star accommodation. The facility deserves it -- which is why I have come back -- however the customer service does not. I am wondering what the next blunder will be?
- Official Description (provided by the hotel):
- Nestled on the shores of a stunning glacier-fed lake in Whistler BC, we offer unique and authentic moments on every occasion. Join us at Nita Lake Lodge to experience a fresh take on classic whistler hospitality. Impossible to imitate; our oversized suites, a full-service spa , and innovative local cuisine are just the beginning. Discover how our genuine service with a personal touch will elevate your whistler experience. Take our courtesy shuttle for a short ride or wonder along the lake side trail to the heart of Whistler. Located in the village of Creekside, we are only 500 metres from the base of Whistler Mountain and the Creekside gondola. After a day of Whistler adventures return to your unique lakeside retreat. Named in the top 25 hotels in Canada by TripAdvisor year after year, Nita Lake Lodge proudly re-defines upscale mountain comfort all year long. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TravelClick, Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, TripOnline SA, Hotwire, Evoline ltd, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Nita Lake Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Nita Lake Hotel Whistler
- Nita Lake Whistler