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Jennie
Vancouver, Canada

Magical

5.0 of 5 bubblesReviewed May 6, 2019
A truly magical stay in the Pan Pacific Whistler. I recommend it to everyone contemplating. So many things to see and do and amazing accommodations to rest and relax in after a fun day of adventure. Most memorable trip I've ever been on.
Date of stay: May 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Pan Pacific Hotels Group
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PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this review
Responded May 7, 2019
Dear Jennie B,

Thank you for your lovely review. I am so pleased to see that you enjoyed your stay with us and am glad that you were able to experience some of the many activities that Whistler has to offer. It was a pleasure to have you stay with us and we look forward to welcoming you back to Pan Pacific Whistler again in the future.

Kind regards,
Sophie
Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed May 2, 2019

If skiing, short 5 min walk to the lift. Location is centre of the village. Great restaurants near right outside the door. Staff were excellent, compl. upgrade to a suite. Thank you. Gym, has everything you would need for a quick workout, 2 hot tubs and a small pool. The compl. hot breaky was a nice touch included in the rate. Would def stay here again.

Room tip: Park across the street for free for 24 hrs in lot 4or in lot 2 from the hotel for 10 per day
Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank bear1675
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 3, 2019

Dear Valued Guest,

Thank you so much for your lovely review of our hotel!

I am so glad to hear that you enjoyed your stay with us and that we were able to upgrade you to a suite as a nice start to your trip. I agree that our location is second to none and hope that this enabled you to enjoy everything that Whistler had to offer.

I will pass your compliments along to the breakfast team, it is always nice to hear that they are helping our guests start their days right!

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us. We look forward to hopefully welcoming you back to the Whistler in the future.

Best Regards,

Emily O
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 30, 2019

This is a return visit for us; we had some family visiting with us. The staff at the PanPacific are always welcoming and highly responsive to any requests that a guest makes. We had our bikes with us and the door person always got them out for us quickly.The pool and spa / exercise areas are compact, private and well-maintained. The perfect way to start the day.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank L G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 20, 2019

Dear Valued Guest,

Thank you for your lovely review and for choosing Pan Pacific Village Centre once again for your trip to Whistler. I am so pleased to hear that our staff were friendly and able to help you with any requests or questions that you had. Our complimentary bike valet service makes it very convenient to use our hotel as a base for mountain biking or trail biking on your trip to Whistler.

It was a pleasure to have you stay with us and we hope to welcome you back to Pan Pacific Whistler again soon.

Kind regards,
Sophie
Guest Experience Whistler

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 16, 2019

Here closing a business deal and felt very welcomed and cared for. Spa facilities are good. Excellent location close to amenities. Valet did an exceptional job of bringing up vehicle quickly and remembering my name. Would definitely stay again in the near future.

Date of stay: April 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Escape35915345277
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded April 17, 2019

Dear Valued Guest,

Thank you so much for taking the time to leave us this review.

We are so glad to hear that you were able you enjoy your business trip to Whistler and that our central village location and efficient valet team helped to make this easier for you.

Thank you again for sharing your feedback with us. If you have any questions or would like assistance with future bookings, please do not hesitate to contact us. We look forward to hopefully welcoming you back to Whistler in the future.

Best Regards,

Emily O
Guest Experience Manager



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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed April 15, 2019

We arrived in Whistler via the bus from Vancouver and the Pan Pacific Whistler Village Center was just a short distance from the bus stop. The breakfast buffet is excellent. There are cookies and hot drinks in the lounge late afternoon. The bedroom is rather tight with a king sized bed in it. The bedroom has two tall closets but the only drawers are out in the living room. Also except for very tiny night stand there is virtually no place near the bed to empty out the contents of your pockets. The living room is large with a gas-powered fireplace. The kitchen has a microwave, refrigerator, stove, coffee pot and dishwasher. There is seating for three people on the living room side of the kitchen counter. There is an option to opt out of daily room service which saves about $15 per day. This hotel is slightly closer to the Whistler peak gondolas versus the Blackcomb peak gondolas. One of the Earl's restaurant is just outside the front door of this hotel. The shower is not in the bath tub.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Joe-SVL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded April 16, 2019

Dear Valued Guest,

Thank you very much for taking the time to write such a positive review.
I'm glad to hear that you appreciated our location, we are certainly in a convenient spot being located so close to both the base of Whistler mountain, the bus depot and the myriad of shops and restaurants in town. We try our best to provide plenty of food and beverage options for all of our guests regardless of age, I am glad to see you were able to take full advantage of all of them. In our suites, due to the size of the living space and the amenities such as the kitchen, fireplace and balcony, it can leave a little less room in the bedroom itself but means there is more communal space for families to share.

It sounds like you really enjoyed all of the amenities and services that our hotel has to offer and I thank you again for sharing your feedback with us.

We hope to have you stay with us again at the Pan Pacific Village Centre and I am so glad you enjoyed your stay.

Kind regards,

Tristan
Guest Experience Manager
Pan Pacific Whistler

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Reviewed April 9, 2019

This is the second time I have stayed in the Pan Pacific village centre, the first being a few years ago and booked again here as I liked the the rooms and the convenience and location of the Hotel
The rooms are really spacious with separate living area and bedroom with a small Kitchen that mean't if you didn't feel like going out you had the choice to stay in and get yourself something. Breakfast was provided by the Hotel in the room package and we found it to be ok for us without being anything spectacular. We also liked the Raven room, which was the bar to the Hotel and found it pleasant enough to have a drink but to be honest the menu was not expansive enouth for us and sometimes you just want basic comfort food after being on the slopes all day, and if I had had the kids with me again on this trip I'm not sure we could have eaten in as much as we did before.
The Hotel is at the end of the village stroll but I liked this as its only 5 minutes from the slopes and I enjoy walking through the town in the mornings and evenings and can see where you want to stop and have a drink or something to eat. The boards or skis can be very conveniently stored at the Pan Pacific mountainside lockers so you don't have to carry these backwards and forwards through the village.
I would definitely stay here again when back at Whistler

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank Simon H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificManagement, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded April 10, 2019

Dear Simon,

Thank you very much for taking the time to write such a detailed review of your stay at the Pan Pacific Village Centre. We appreciate your feedback and your return patronage.

I'm glad to see that you enjoyed your spacious suite. It's certainly nice to have a full kitchen for those occasions when you feel like eating in, while our complimentary hot buffet breakfast makes fuelling up for the day ahead fast and convenient. I am happy that you liked the Raven Room, our new restaurant and cocktail bar which opened in December last year, but am sorry that you found the menu selection a little limited. For comfort food that's sure to please the whole family, I would highly recommend the Dubh Linn Gate Irish Pub in our sister hotel the Pan Pacific Mountainside. I agree that it's a very pleasant stroll through the village between the hotel and the gondolas past many of Whistler's wonderful shops, restaurants, eateries and bars, especially when you don't have to carry your skis or board with you thanks to the ski lockers at the Mountainside hotel.

Thank you again for sharing your feedback Simon. We look forward to welcoming you back to Whistler again next time!

Kind regards

Andrew B.
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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