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“Great Service”

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Pan Pacific Whistler Village Centre
Ranked #2 of 49 Hotels in Whistler
Certificate of Excellence
Leicestershire, United Kingdom
1 review
“Great Service”
5 of 5 bubbles Reviewed August 30, 2014

We stayed here just under two weeks ago and felt we had to recommend this hotel. The reception staff were extremely friendly & courteous and despite us arriving hours before our due check in time, were able to check us into a room immediately. The room (a studio) was spacious, clean and met all our requirements. The hotel public areas including pool were also clean and well maintained. The complimentary breakfast offered plenty of options and you were able to help yourselves so suits all appetites. The hotel is near the center of the resort, close to many restaurants, shops and bars but was not affected by noise. Had a great stay!

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Beano540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, September 10, 2014
Dear valued guest,

Thank you kindly for taking the opportunity to share your recent trip experiences with us.

I am so pleased to see that you had such a great stay and appreciated your well-appointed suite, the hotel amenities (inc the complimentary buffet breakfast) and found our team to be very courteous and friendly.

We sincerely appreciate feedback from all our guests and we would love to think that we may be able to welcome you back to resort someday soon.

Warm regards from the Pan Pacific team

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,341 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (249)
Date | Rating
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English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 29, 2014

We had a one bedroom suite and it had everything we needed. Clean and well appointed, it was perfect for two semi retired adults. There was a separate shower and tub and lots of room in the unit. We requested an upper floor room and enjoyed the view from our balcony. Easy walking to all parts of the village. The complimentary breakfast was a nice touch but not something to get excited about. The only hitch in our trip was the unseasonably warm weather. I would definitely recommend this hotel for either a summer or winter vacation.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank gotohello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, September 5, 2014
Dear valued guest,

Thank you kindly for taking the time to share your recent trip feedback with us here online.

I am thrilled to read that you so appreciated your well appointment suite and convenient location to everything around the village.

It was most definitely a warm summer at times but Whistler always glows in our Summer weather.

We shall look forward to welcoming you back one day.

Warm regards from the Whistler team.

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed August 28, 2014

We stayed as my son was competing in Ironman and it was perfectly located to be close to all the events and activities in and around this event. The staff were friendly, helpful and courteous. The room (two bedroom suite) was fabulous. More space than I had expected and worked very well for our family weekend. The breakfast that was included was great. Not your ordinary continental. It had many selections of meats, cheeses, cereals, breads as well as fruit and hard boiled eggs. I would definitely stay again.

Room Tip: Good location if attending Ironman.
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  • Stayed July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Catherine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, August 31, 2014
Hi Catherine

Thank you so much for your kind comments and taking the time to share your recent trip experiences.

I am so thrilled to read that you and the family all got to enjoy your son's Ironman experience. I am sure he was extremely glad to have the support from everyone for that amazing experience.

Naturally I am very happy to see that you found all interactions with our team to be helpful, friendly and courteous and appreciated the spacious suites and even the details such as the selection of meats, cheeses, etc for the complimentary breakfasts.

Hopefully we will be able to welcome you all back again for next year's event, or perhaps simply for your own visit?

Warm regards from all at Pan Pacific Whistler,

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed August 25, 2014

We stayed as a couple in a one bedroom suite on the bottom floor. We really enjoyed our stay.

Positives:
1. Suite was nicely appointed and very clean. Included a full kitchen with a dishwasher. Bathroom contained both a walk in shower and a bathtub. Bed was very comfortable. Living area couch included a pull out bed.
2. A high quality continental breakfast was included. Offerings included cereals, breads, meats, cheeses, hard boiled eggs, fruit, waffles, juice, coffee. A hot breakfast is apparently offered during the winter months.
3. Hotel was quiet, sleep quality was good.
4. Property contains an outdoor swimming pool and two hot tubs.
5. Guests have access to the swimming pool at the Pan Pacific Whistler Mountainside. This swimming pool is located at the base of the mountain and includes excellent views of the mountain, and contains 2 hot tubs as well. It also gets more afternoon sun. Ice and towels are available on site. Pool is within walking distance, up the hill a bit.

Negatives:
1. Property contains a fitness area. However it is small, containing only 4 cardio machines and some free weights. It is located in an awkward place, in a hallway of sorts on the way to the pool and spa.

Overall we loved our stay and would highly recommend.

  • Stayed August 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank kenbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, August 29, 2014
Dear valued guest,

Thank you do much for your generous and very comprehensive review and feedback for us all.

I am thrilled to see that you had a great stay and appreciated everything from the nicely appointed and comfortable suite, the complimentary buffet breakfasts, great location and access to our sister property and its amenities.

We shall look forward to hopefully welcoming you back someday soon.

Warm regards from all at Pan Pacific Whistler.

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newtown, PA
Level Contributor
366 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 496 helpful votes
5 of 5 bubbles Reviewed August 24, 2014

We booked a studio suite for a recent weekend in August. Although it was located on the ground floor, we really liked this unit. It was plenty big with a full kitchen and fireplace. The complimentary breakfast and internet were a nice touch. The staff was helpful and friendly.

My advice for parking is leave your car in lot 4 and it doesn't cost a dime. It's worth the 5 minute walk. As mentioned this hotel is located right in the center of the village. We didn't use the gym but seemed kind of small for a hotel this size.

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank relayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, August 29, 2014
Dear guest,

Thank you for your recent review of our property from your time spent with us.

I am glad to read that you had an enjoyable stay with us here in resort and found our convenient location, your well equipped spacious suite and complimentary buffet breakfast to your liking.

We shall look forward to welcoming you back someday.

Best regards from the Whistler team.

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
121 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed August 23, 2014 via mobile

An up-scale hotel in a superb location. Our two bedroom suite was spacious with a terrace, although we had expected one of the bedrooms to be a twin and we had two double beds. Breakfast is advertised as starting at 8:00am although guests seem to get there earlier. This is far too late a start time, which puts pressure on the facilities between 8:00 and 8:30. The wifi was pretty quick. I didn't like laying $30 a day for parking - this should be advertised in advance. Would stay again.

Stayed August 2014, traveled with family
Helpful?
Thank Blackwatchtower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, August 29, 2014
Dear valued guest,

Thank you kindly for taking the time to provide feedback from your recent stay in resort with us.

I am very happy to read that you appreciated your suite and our convenient location and property amenities.

Your comments regarding breakfast times are much appreciated and will certainly be taken into consideration by the team - Thank you.

Hopefully we can look forward to welcoming you back in the near future.

Warm regards from Whistler,

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, British Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 20, 2014

This is a lovely facility with excellent rooms for families of five. The bathrooms and living areas were clean and lovely. The breakfast buffets had gluten free rice crisps, sliced meats and hardboiled eggs, yogurt and tons of fruit. The coffee was excellent too. Gluten free toast was provided and it was very tasty.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group

Helpful?
1 Thank stees2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Front Office Manager at Pan Pacific Whistler Village Centre, responded to this review, August 22, 2014
Dear guest.

Thank you for taking the time to share your recent stay experience online with us here.

I am so pleased to see that you found our team and our property to be accommodating for your family's needs and that evidently breakfast was a hit with you.

We all hope that you had a great stay here and enjoyed your time in Whistler and maybe we can welcome you all back someday soon.

Warm regards,

Ashley McMillan - Front Office Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Village Centre

Property: Pan Pacific Whistler Village Centre
Address: 4299 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Whistler
#2 Luxury Hotel in Whistler
#3 Romantic Hotel in Whistler
#4 Family Hotel in Whistler
#7 Business Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Village Centre 4*
Number of rooms: 83
Official Description (provided by the hotel):
Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more   less 
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Also Known As:
Pan Pacific Whistler Village Centre Hotel Whistler
Whistler Pan Pacific

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