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“Great service in a beautiful location”

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Pan Pacific Whistler Village Centre
Ranked #4 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed January 28, 2014

This was our first overseas ski experience for our family of 6 from Australia , and we were so pleased to have chosen Pan Pacific Whistler Village Centre. Our suite was spacious,very well equipped and had gorgeous views. The service was excellent and we really appreciated the breakfasts in the morning and the daily afternoon teas . We all enjoyed the outdoor hot pool and spa and it was very convenient having ski lockers mountainside.
The staff were very helpful with all our requests and pre booking ski hire, lift tickets and lessons. We would definitely stay here again.

Stayed: January 2014, traveled with family
2  Thank ajlip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 29, 2014

Dear guest.

Thank you kindly for sharing your thoughts and experiences during your time with us here in Whistler.

I can only imagine that it must have been quite the logistical challenge for your family of 6 coming all this way, so I am very happy to read that we were able to make your trip experience easy and hopefully memorable.

Of course, it always appreciated when we hear that the delivery of our onsite amenities and functions, such as the complimentary breakfasts, the ski valet storage and suites are well received as we really do rely on our guest feedback to constantly strive to learn and continually evolve and improve - so thank you.

Hopefully we can look forward to welcoming your family back to Whistler in the coming years.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 22, 2014

This was our fifth time to Whistler; fourth staying at the PanPac, first time at the PanPac Village Centre.

First let me say we love PanPac mountainside. I begrudge every single step taken in ski boots, and the Mountainside property is so close you could throw a skiboot from the back door and hit the Blackcomb gondy. Bliss. Plus, ski rental on the ground floor and a great hot tub with a view of the fireworks. What's not to love?

But we left our booking a bit late this year and were unable to secure a two bedroom apartment for the dates we wanted, so with our hearts in our mouths, we agreed to stay at the Village Centre instead.

First, the bad -- it is a couple of hundred metres from the lifts. Well, maybe 150.

Now the good - you can store your gear at the Panpac mountainside, so really there's no need to clump around in skiboots and certainly no need to carry skis.

Also good - much less nighttime noise from the grooming machinery. This has been a constant feature of our previous stays mountainside, so either the grooming people have found a less noisy way to groom the lower slopes, or being a few buildings back makes all the difference. Big plus.

Also, the rooms at the Village Centre, while essentially the same as Mountainside, are appreciably bigger. Not twice as big or anything like that, but the living area is substantially larger and we certainly appreciated that over the course of our ten days.

But the thing we found we really liked, surprisingly, was the difference being in the middle of the village. We'd always thought the mountainside property to be conveniently located, but at the Village centre there's any number of restaurants you could literally hold your breath and run to - they're that close. Several nights I didn't even bother putting on a jacket as we'd only be outside for less an a minute. It more than made up for a 4 minute walk each morning.

As for the thing we thought we'd miss most (sitting in the hot tub watching late skiers come down the hill), Village Centre has something you really need to know about. Every day between 4 and 5pm, your first drink at the bar is free (or milk & cookie). Hardly a big deal, right? Well, the thing that makes it work is the hot tubs just outside the bar.

Now, normally I feel somewhat self-conscious walking around a hotel wearing a bathrobe. But at PanPac Village Centre, this is where the action is. The cognoscenti pull on their togs, put on their bathrobe and wander down to the bar to grab a free drink and go sit in the hot tubs. Most of the people you see in reception are wearing bath towels. Most of the people you catch in the elevator are wearing bath towels. People actually sit in the bar in their bath towels. If you smile sweetly enough, the waitress might even bring your drink out and hand it to you while you're sitting in the hot tub. Now, I know you can (and people do) take drinks to the Mountainside hot tub, but it's kinda inconvenient. At Village Centre, the whole thing has pretty much become an *institution*. And I approve :)

One other thing - Village Centre includes breakfast. The breakfasts are serviceable but not great. In fact, for 8 of our ten mornings we choose to make pancakes in our room rather than troop down to breaky. It's not that the breakfasts are bad, just not worth the inconvenience and extra time compared to our usual habit of pancakes interleaved with getting ready.

Room Tip: Higher level room, two bedroom. Make sure you put on your swimmers and head down to the hot tub for...
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  • Stayed: January 2014, traveled with family
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2  Thank Waimate01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 27, 2014

Dear valued guest,

Thank you ever so much for taking a few moments to share you recent trip experiences online with us here.

Well what can I say - Look like those 150 additional steps to the mountain have turned your eye a little!

Of course, you are correct - there indeed a few tiny nuances between the Pan Pacific Mountainside and the Village Centre and each has their benefits. I thank you for for generous;y elaborating on your take of both properties and how well you received them.

It certainly sounds as if the hosted apres hour was a big hit with you and I'm so glad that the gathering of robes, cookies and drink offerings has apparently left an indelible mark on you.

We'd love to welcome you back to either of our two properties, whichever you end up choosing, so please stay in touch and let us know how we can assist you.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 21, 2014

This is a hotel that is very good at catering to skiers -- from the room design to the amenities to the service. We stayed in a 2 bedroom suite (no den) with six adults...2 per bedroom and 2 on the pull out couch in the living room. It was a little tight but still very comfortable. The valet took all our skis upon arrival and put them in a locker pre-assigned to us over at PP Mountainside. The staff at this hotel is incredibly helpful and very pleasant to interact with. They have the right mix of organization and professionalism but also chill vibe. We used the hot tubs daily and partook in the happy hour. Also, location can't be beat. All six of us couldn't have been happier w/this hotel. They're great! Tip: There is an awesome grocery store within a 5 min walk of the hotel. Also, Starbucks is right down the steps. (We didn't love the hotel's coffee at the buffet.)

  • Stayed: January 2014, traveled with friends
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1  Thank rumbeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 24, 2014

Dear valued guest,

Thank you for kindly taking the time to share your recent trip experiences with us.

What can we say - We are thrilled you you all so enjoyed your time here in Whistler with us and that everything from your suite, our ski valet service, our apres hour, our convenient location and our hotel amenities such as the outdoor hut tubs (ever so vital after a hard day on the slopes) and all staff interactions were to your satisfaction.

It is very rewarding to hear that our continued efforts to learn and provide just the right level of services and amenities are meeting our guests needs, so thank you once again for your very appreciated patronage.

We shall look forward to hopefully welcoming you all back to Whistler in the future.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 13, 2014

From the moment we arrived, everyone on staff was incredible and a pleasure to deal with! Not only is the service at this hotel exceptional, but our suite was absolutely perfect and the location of the hotel couldn't be better! The suite was immaculate and spacious, the kitchen had all the amenities you would need, with a large bathroom, great storage in the bedroom (not to mention the most comfortable bed ever!) and our large patio looked right out at the breathtaking mountains. The hotel staff delivers your equipment to a locker at the Pan Pacific Mountainside right at the base of the mountain, so it's easily accessible for skiing/snowboarding at any time. When they found out it was our honeymoon they left a bottle of champagne and a lovely card from the staff on our dining room table - such a kind gesture. The hot tubs, sauna and outdoor pool were also fantastic and the massages at the spa were amazing. The 'gym' is quite small and a bit awkwardly located, but it was never busy (so machines were always available) and the equipment seemed to be in very good condition - really everything you'd need. Breakfast was included and was great, as was the daily apres-ski hour with a complementary drink. We would never consider staying anywhere else in Whistler. A HUGE thank you to all the staff for making this trip and our stay so memorable!!

Room Tip: Mountain views are always nice!
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  • Stayed: January 2014, traveled as a couple
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2  Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 14, 2014

Dear Jennifer

Thank you for taking the opportunity once back from your travels to share your experiences and comments online with us here.

We were thrilled that you'd chosen to spend your time on your honeymoon with us here in Whistler and only too happy to provide a small gift in your suite as our way of saying 'congratulations'.

It seems that during your four day stay you certainly managed to check out all of the hotels amenities and services and reading how you so enjoyed them, this is certainly rewarding to see how the team's hardwork and efforts have come together..

It was our pleasure to host you both and we shall look forward to welcoming you both back.

Best wishes and future hapiness from the Pan Pacific team.

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 11, 2014

My husband and I have been to Whistler over forty times now, and plan to keep going back. We have stayed at a dozen of different hotels until we came upon the Pan Pacific :) It is by far the best accommodation in whistler, in our opinion. The rooms are very spacious, clean and beautiful. Separate bedroom with a second tv, full kitchen and huge bathroom with a deep bath tub to soak those soar muscles are just some of the reasons why we love this place so much. We also bring our dog with us often & the staff at the Pan Pacific are always willing to accommodate ( pet friendly but you would never know it, as the rooms are pristine ), he even has his own dog bed and treats waiting for him when we arrive.
The buffet breakfast has tons to choose from, if you don't feel like cooking:). The outdoor pool is heated along with two amazing hot tubs.
Location wise, you are literally in the heart of the village, you can get everywhere and anywhere you need to by foot. Hope you enjoy your stay as much as we always do!!!
-Montgomery's

  • Stayed: January 2014, traveled as a couple
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1  Thank D M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 16, 2014

Good Day to you Mr & Mrs Montgomery

Well we're mighty glad you 'happened across ourselves too.
We are thrilled to read that everything about the clean, spacious suites and their deep soaker tubs after a long day are just what the doctor ordered. The fact that our other amenities, such as our outdoor pool and hot tubs, generous complimentary buffet breakfast and convenient central location are also well received by all of our team here.

As you say, your pet dog will always be welcomed by our team and we hope that he's always comfortable with his own bed as well.

Hopefully we'll be able to look forward to welcoming you back for a long time to come.

Best regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 8, 2014

Stayed in a 1 bedroom suite with a den with our 3 kids and not only was there a pull out sofa in the den, there was one in the living room too! Our package highlights included free wifi, free buffet breakfast for the 5 of us (2 adults and 3 kids), free lockers (for ski equipment at the Pan Pacific Mountainside), and any newspaper downloadable for free on Press Reader! There is a complimentary car service that can also take you to nearby areas like restaurants which are too far of a walk at night and with kids in tow.

The hotel provides Aveda bathroom amenities and you can brew your own Starbucks coffee (they give you 2 packs)! Basic items like dishwasher soap cubes, kitchen liquid cleaner (for dishes/cups), cream & sugar, and salt were also provided. We particularly appreciated the corkscrew as part of the utensils and kitchen items in the fully equipped kitchen as the BC wines are a must try!

The only slight drawback was the buffet breakfast with it's limited offerings of cafeteria-style hot food (typically waffle, hashbrown, scrambled eggs, bacon and/or sausages). There is a decent selection of cereals and breads and some yoghurts. Food tends to finish off quickly, esp. during peak periods and it is a slight wait for the replenishment. We would often have breakfast in a nearby brasserie.

The concierge is very efficient and will happily book your restaurants and other activities. Tip: reserve at the restaurants weeks before your arrival as it is impossible to snag a booking last minute, esp. during peak season.

If you plan on doing a little shopping, get the small discount vouchers which are widely distributed as there is an instant 10% off many of the top stores like North Face, Columbia, etc.

Overall, we loved our 10 night stay at the hotel, it's central location and proximity to all the shops and grocery stores and restaurants and the 3-5 minute walk to PP Mountainside (you must walk via the road, not through the village as that will take you 10-15 mins) to access your ski equipment then another 3 min walk to the slopes!!

We definitely plan on going back for another ski trip!

  • Stayed: December 2013
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1  Thank FAtienza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 16, 2014

Dear valued guest,

What can we say - Thank you very much for generously taking the time and effort to share at some length your experiences and memories of your 10 day stay with us here in Whistler.

We are thrilled you so enjoyed all the amenities and was only too happy to share your thoughts and hints on everything to enjoyed and experienced throughout your stay.

It was our pleasure to have you share your time on vacation with us and we'll be looking forward to welcoming you back, hopefully in the not too distant future.

Warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Reviewed January 2, 2014

Stayed for 7 nights over xmas. Very comfortable room (upper floor). Spacious with comfy bed. Very helpful staff. Great outdoor hot tub - used every day after skiing. Lockers at PP Mountainside very welcome to avoid carrying skis but a bit cramped and busy - go before 8am. Would thoroughly recommend.

Room Tip: Upper floor
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  • Stayed: December 2013, traveled with family
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1  Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ashley M, Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded January 8, 2014

Dear guest,

I am very pleased to read that you enjoyed your stay with us over the festive period.
It is always pleasing to see that you appreciated our suite amenities, such as the spacious and comfy beds and took advantage of our outdoor hot tubs to soak those weary limbs after a hard day on the ski hill.

Hopefully we will be able to welcome you back to Whistler in the future.

warm regards,

Ashley McMillan - Guest Experience Manager - Pan Pacific Whistler - ashley.mcmillan@panpacific.com

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Additional Information about Pan Pacific Whistler Village Centre

Address: 4299 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Whistler
#3 Luxury Hotel in Whistler
#3 Romantic Hotel in Whistler
#4 Family Hotel in Whistler
#4 Spa Hotel in Whistler
#7 Business Hotel in Whistler
Price Range: $151 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Village Centre 4*
Number of rooms: 83
Official Description (provided by the hotel):
Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more   less 
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Also Known As:
Pan Pacific Whistler Village Centre Hotel Whistler
Whistler Pan Pacific

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