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Pan Pacific Whistler Village Centre
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Reviews (1,513)
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Reviewed May 20, 2013

With so many hotels to choose from in Whistler, making a good choice can be a challenge.
We have stayed in different hotels in the last 20 years and our recent stay at the Pan Pacific Whistler Village was a good choice. It is centrally located, offered complimentary breakfast buffet and a free room upgrade as well as great amenities. The staff was friendly and efficient. Will definitely consider this hotel when we return to Whistler.

Room Tip: If you travel in the slow season, ask about a room upgrade. They seem quite willing to accommodate their guests needs.
  • Stayed: May 2013, traveled with family
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1  Thank 21Lulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 25, 2013

Dear Guest,

Thank you for choosing Pan Pacific and for taking the time to share a review. We realize there are a lot of options for accommodation in Whistler and making a good choice can be difficult.

Please don’t hesitate to contact us directly next time you are planning a trip to Whistler and we’ll do what we can to help you return.

I hope we can welcome you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

Have stayed in Whistler many times but our weekend here was wonderful. From the efficient check in to the speedy check out we will make sure this is the place in the future for our visits. The room was excellent and the buffet breakfast was very well laid out with a great selection of cereals, fruits, cheeses and breads. Having Starbucks coffee in the room was a nice little treat.
Because of the shoulder season our visit included free parking too. We'll be back!

Room Tip: We were facing the Fire Hall but even though we are light sleepers it didn't effect us too much.
  • Stayed: May 2013, traveled as a couple
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Thank Pauline Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 25, 2013

Dear Guest,

I’m glad we were able to make your most recent stay in Whistler a memorable one.

We almost always have a special BC Resident rate available which also has parking included, a rare and valuable extra in Whistler. So be sure to ask when planning your next trip. We also take special care when considering breakfast items and in-room amenities so we really appreciate your feedback.

We look forward to welcoming you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 18, 2013

I highly recommend staying here. It is right in the middle of Whistler Village, convenient to restaurants, shops, and the ski lifts. The hotel is very attractive and has a calming effect on everyone staying here. The lobby is pleasant. Front desk staff were attentive and very professional. The 1-bedroom suite was terrific, with a full kitchen (very helpful!!) that included silverware, plates, pots, pans, glasses, etc. The fireplace was great. The bed was firm but comfortable. Great views. TVs (x2) + DVD player were great features in the room. Loved the bathroom, shower, tub, etc. Bath products were excellent.

The gym was a bit small for such a large hotel and did not have much in it. The spa was also very small. The pool was closed for the duration of our stay. But the hot tub was superb. Free breakfast buffet was good but a bit limited, offering only hard boiled eggs, cold cuts, yogurt, fruit, and assorted breads and pastries. There are laundry facilities for guests. Parking was overpriced, but we parked in Lot 4 a little ways away because it is free for overnight parking up to 72 hours.

  • Stayed: May 2013, traveled as a couple
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Thank dnpinva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 25, 2013

Dear Guest,

Thank you for the review and recommendation. I’m glad you enjoyed your recent stay with us.
The calming effect is exactly what we are going for. I think the hotel seems larger than it actually is. We really are a true boutique property with only 83 rooms.

Our sister property, Pan Pacific Mountainside, is larger and as such has significantly larger pool and gym facilities. I’m not if you were made aware, but guests at either property have access to all of the amenities of both. Something to consider for your next trip perhaps?

I hope we can welcome you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

The Pan Pacific Whistler Village is the place to stay. Very central location with great amenities.
It has a great little breakfast...enough to get you started for the day. I was with a bunch of women so it was a great spot to venture out even on your own. The front desk people were great. The valet went out of his way to give me a ride to two different locations. You can park at the hotel or you can park at lot 4 or 5 for free (i think for 72 hours)...a little bit of a walk but saves you $25.00 per day. The rooms are very clean and quiet. Well equipped kitchen for eating meals in, or late evening snacks. A nice fireplace to give it some ambiance...and a cute little balcony to do some people watching. Can't wait to go back!

Room Tip: the upper floors will probably give you a better view from your room...
  • Stayed: April 2013, traveled with friends
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Thank jamaical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 15, 2013

Dear Guest,

Thanks for the review. I’m glad your group of friends enjoyed your recent stay at Pan Pacific Village Centre and the included complimentary breakfast.

I hope we can welcome you back soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2013

i booked this hotel as a surprise for my boyfriend and I after a back country trip. We had gotten a really great off season deal. we were so happy when we arrived at how beautiful the hotel is, so clean, and the little things are what really made this place the nicest that we have stayed. The little amenities, such as shampoo and conditioner are expensive Aveda products, the coffee is is Starbucks with an actual coffee maker, that isn't in the bathroom. The room was so clean, the temperature was easily adjusted, the views are spectacular, and the customer service was amazing. we had gotten engaged the day before, and when we mentioned it in a joke, the hotel gave us complimentary champagne to our room. also, in the lobby the elevators were usually there and open and waiting, how nice. I also really thought it was top notch that to access the hotel from all outside doors, a room key is needed. Not that we are worriers, but I think that is a very thoughtful touch for guests, including the main floor guests just past the lobby, there is a door that you need your key to enter. breakfast was great, food was good and coffee was delicious. All fresh and just enough variety to fill you up.

Room Tip: My grandparents came for one night and stayed on the 7th floor and we were same location but on the 3rd floor. They heard less noise from the street below, very loud partiers very late at night.
  • Stayed: May 2013, traveled as a couple
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Thank swg_360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brent K, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded May 16, 2013

Dear Newly Engaged Happy Couple,

Congratulations again..!! Thank you for choosing the Pan Pacific and for taking the time to share your experience with the travel community.

We’re thrilled that we’ll be forever associated with this special time in your lives. On behalf of the entire team here we wish you all the best in your future together and hope we can welcome you back soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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