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“Friendly staff, good location, nothing extraordinary - but enjoyable”

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Pan Pacific Whistler Village Centre
Ranked #4 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed March 20, 2013

This was my first time at (any) Pan Pacific. Rented a two bedroom suite for two nights recently and stayed with two other buddies. Overall impression was good. Highlights include:

- Friendly and helpful staff (all interactions from bell hop, front desk, breakfast)
- GOOD breakfast (included in price)
- Decent outdoor hot tub
- Good location

Only "meh" moment was seeing the suite, which was ok but pretty generic with a "living" room that felt constricted. Bathrooms were large and very clean and bedding was comfy. Would I return?? I prefer the Fairmont…

  • Stayed: February 2013, traveled with friends
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Thank thirty-something72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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827 - 833 of 1,463 reviews

Reviewed March 19, 2013

Everything was in order:

friendly staff
full quality breakfast included in price
immaculate cleanliness of room and all facilities
well protected, spacious patio balcony with great views
daily newspaper delivery to room
modern decor with flush wood panels and cabinetry along with granite in kitchen and bathroom
close proximity to gondolas and lifts
central location in village
excellent ski/snowboard valet service
outdoor hot tubs and heated lap pool with bar service
plush bath robes and slippers
even quiet-close toilet seats!

I may not have thought of everything but Pan Pacific did. Exceptional accommodation.

  • Stayed: March 2013, traveled with family
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1  Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Village Centre, responded to this reviewResponded March 21, 2013

Dear Richard,

Thank you for taking the time to review your recent stay at Pan Pacific Village Centre. I see it is your first with the Trip Advisor community. I’m sure many fellow travellers will find it useful. We do take great care to anticipate every guest need and are so happy we were able to meet your expectations.

We look forward to welcoming you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Stayed March 9 to 17th 2013. 2 bedroom suite was huge. comfy beds. super friendly Australian staff. Beautiful bathrooms. Loved the outdoor heated pool and hot tubs. Breakfast was very good and is 1 omelette station away from being great. The Après ski was nice but simple, but you can't fault free wine and beer too much.

The skiing was phenomenal with a couple of monumental POW days. Up to your knees in it.

Room Tip: get a high floor with mountain view
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  • Stayed: March 2013, traveled with family
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1  Thank pete d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Director of Rooms at Pan Pacific Whistler Village Centre, responded to this reviewResponded March 21, 2013

Dear Pete,

Thank you for taking the time to provide a review of your recent stay with us. We all appreciate the feedback and our Australian team members especially were thrilled with the shout-out. The omelette station at breakfast is a great suggestion and one we will certainly consider. So glad you were with us to enjoy some of the awesome snow we’ve had thus far in March

Warm Regards,

Brent Keeling
Guest Experience Manager
brent.keeling@panpacific.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013 via mobile

What a view.The staff are just great, the rooms are really nice - perfect settings. Just loved the stay. The bed was so comfy home from home. Ideally set, up from the Iris pub and right on the slopes!!Could not really say anything better than the above

  • Stayed: March 2013
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2  Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2013 via mobile

Great hotel and convenient location. Ski storage at mountain was much appreciated as was free après ski. Would strongly recommend and return. Booking early in the ski season to take advantage of discounts helps on price point.

  • Stayed: March 2013
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Thank Plemieux12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded March 16, 2013

Dear Plemieux,

Thank you for taking the time to provide your feedback. We are glad you enjoyed your stay at Pan Pacific Village Centre and the convenience of ski storage at Pan Pacific Mountainside. We look forward to welcoming you back soon and would encourage you to check in often with our website and other social media to take advantage of our best early booking offers.

Warm Regards,

Brent Keeling
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

We stayed as a family in the two bedroom self contained accommodation over Christmas. It was a great place to be. The hotel had a happy hour everyday where we could get nibblies and hot drinks every evening. The rooms were clean, large and had everything we needed. The included buffet breakfast was great with a lot to choose from. The outdoor pool and spa was a big hit with the children especially with the snow piled high around it and they were lovely toasty warm. The backyard was loved by the children as they built snowmen and became snow angels. The hotel catered for unusual diets easily e.g. gluten free and vegan. The downside is the is no restaurant on site but there were plenty of places to eat within 50 meters walk. A big mention for the cleaners, they were quick and soooo efficient and just marvelous.

Room Tip: Ask for the higher floors to get a better view.
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  • Stayed: December 2012, traveled with family
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Thank Louise B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded March 16, 2013

Dear Louise,

Thank you for taking the time to provide a review of your Christmas stay with us. We're glad your family was comfortable in one of our spacious two bedroom suites and that the kids enjoyed all the snow in the yard and around the outdoor pool and hot tubs.

We look forward to welcoming you back next Holiday Season or sooner.

Warm Regards,

Brent Keeling
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

My husband and I came to Whistler for our honeymoon and this was the hotel we stayed at.

MARVELOUS.

Our flight coming in was delayed by eight hours and even though we were grumpy, tired and upset that we lost almost a whole day, the staff made everything seemingly 100% better as soon as we checked in.

The room we had was amazing with a fireplace and a great balcony. While we were there in December when it was snowing that didn't stop us from loving every second of it.

You get free breakfast when you stay here and let me tell you, it is AMAZING. I made a point of eating as many chocolate filled croissants that I could. When we go back and stay at this hotel again, those croissants are my first priority.

They are wonderful at setting up arrangements for different activities you wish to do and when it came to taking a shuttle back to Vancouver for our flight home, they were beyond helpful.

  • Stayed: April 2012, traveled as a couple
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Thank felineology
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NLeddy, Guest Relations Manager at Pan Pacific Whistler Village Centre, responded to this reviewResponded March 16, 2013

Dear Newlywed Guest,

Thank you so much you taking the time to provide a review and for choosing the Pan Pacific to celebrate your Honeymoon. Congratulations..!! I'm sorry to hear you had a tedious first day of travel but I'm glad we were able to turn it around upon check-in. Our Service One Concierge team truly does an incredible job of immediately making guests feel welcome and helping to set up a variety of activities to make the most of your Whistler experience. I'm pleased to report the chocolate croissants are still on the breakfast menu and won't be going anywhere anytime soon.

We hope to welcome you again soon.

Warm Regards,

Brent Keeling
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Village Centre

Address: 4299 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Whistler
#3 Romantic Hotel in Whistler
#3 Luxury Hotel in Whistler
#4 Family Hotel in Whistler
#4 Spa Hotel in Whistler
#7 Business Hotel in Whistler
Price Range: $169 - $735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pan Pacific Whistler Village Centre 4*
Number of rooms: 83
Official Description (provided by the hotel):
Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more   less 
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Also Known As:
Pan Pacific Whistler Village Centre Hotel Whistler
Whistler Pan Pacific

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