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“Faultless”

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Pan Pacific Whistler Village Centre
Ranked #4 of 49 Hotels in Whistler
Certificate of Excellence
Cardiff, Wales
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Faultless”
Reviewed April 6, 2008

After staying in the Fairmont Chateau for the last two years, we decided to move into the village itself.

The Pan Pacific Village was a great choice.

The location is superb, the rooms we lovely and the staff were just brilliant.

  • Stayed April 2008, traveled with family
    • Value
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    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Poshjon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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London
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 27, 2008

We are currently staying at the Pan Pacific Village Centre on a 2 week skiing trip (2 adults and a 6 year old). We booked through Ski Independence, for whom we only have the highest praise, Great discounts, personal attention, fully flexible itineraries and a great resort rep, for whom nothing was too much trouble.

We booked a lower floor, non mountain view, one bedroom suite (view and height both cost extra) and have been extremely pleased so far. Arriving at 4.15am due to an aborted takeoff at Heathrow the front desk staff were exceptionally helpful and brought our bags up to the room immediately (note that room service stops at 1030pm). The only slight downside to the room is the distinct lack of storage space - the Pan Pacific Mountainside where our friends are staying has much more storage space, although the rooms are virtually the same size and layout. Otherwise, the Queen bed is comfortable with good quality bedding, the kitchenette and crockery adequate (microwave but no cooker) and the sofa bed kingsize with an adequately comfortable mattress.

Breakfast is complimentary and buffet style, and plentiful, although there is only just sufficient seating if you want to eat just beofre ski lessons start.

All in all, a great hotel and only 2 minutes from the lifts and the pan Pacific Mountainside where you can store your skis and boots overnight.

  • Stayed March 2008, traveled with family
    • Value
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    • Business service (e.g., internet access)
Helpful?
1 Thank ukfamily3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth and Kinross, United Kingdom
Level 6 Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed March 4, 2008

We last stayed here in August 2007 for 5 nights, and as our experience was so good we had to stay here again.
The staff are excellent, so friendly and helpful. Nothing is too much trouble for them.
Hotel is modern and clean. We had a 1 bedroom suite which includes a small kitchen. Perfect if you want the odd night of self-catering as an alternative to eating out every night.
Breakfast is entirely a buffet and was perfectly adequate. Even during the busy Presidents Week holiday we had no problem getting seated.
As most people at this time of year, we were there for the skiing and the hotel is located no more than 5 minute walk from the gondolas. A free locker to store ski equipment, is allocated to all guests at the sister hotel right at the base of the mountain which is perfect.
Although convenient for all amenities, the location of this hotel means it is generally quiet outside. Other hotels in the Village centre may be subject to the odd concert or other form of entertainment (eg during the World Cup skiing event).
Without doubt we will return to this hotel on our next trip (soon).

  • Liked — Everything
  • Disliked — Leaving
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Scottie_Bairn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, UK
Level 4 Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed February 23, 2008

Stayed here twice now. The service is great. Nothing is too much trouble. Free buffet breakfast. Hot tubs outside. Best of all a QUIET bar for apres ski, where you can hear yourself talk, with excellent snacks.

  • Liked — service
  • Disliked — lack of skiglove drying facility
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
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Helpful?
1 Thank travoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 23, 2008

No surprises. Beautiful view, nice room, helpful staff and good food. All in all, we were impressed with the Hotel. We stayed two nights in a Studio. The room came with a fold away "Murphy" bed that was surprisingly comfortable, and whichI helped to create the feel of spacious a studio suite. The fireplace, balcony, and the kitchenette were great features. We enjoyed the view from the 5th floor from which we could see the mountains and village.

Spent the afternoon in Whistler Village shopping, dinig and watching the ski crowd weave their way down Blackcomb Mountain. Lots of fun, even though my wife and I no longer ski.

Hotel was modern, clean, and is certrally location in Whistler village. We recommend the hotel and hope to return this summer to enjoy the cool mountain breezes.

  • Liked — location, ambiance
  • Disliked — nothing
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank wearytraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
China
Level 5 Contributor
63 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 20, 2008

Ok this is not going to be a damning review but a honest comment that the Pan Pacific Village Hotel Whistler is not a five star hotel, if you want that then definitely book the Fairmont or Four Seasons. We arrived from Hong Kong after an obviously long journey and found the initial welcome to be as cold as the frozen trees outside. We were promptly given our room on the 7th floor and were disappointed that we were allocated a room on the back of the hotel. Potential guests should bear in mind that the back of this hotel overlooks a very noisy fire-station, a busy double lane road and numerous car-parks - so forget quietness and idyllic mountain scenery! If you stay here insist on a front-side room. The one bed room suites are SMALL - two people maximum. Out room despite being on the wrong side of the hotel was also not clean - left over food in the fridge, nuts over the floor etc. So I complained and the response from the front office was curt and unfriendly, so I escalated the complaint back to Centurion Card (Amex) in Hong Kong. Suprisingly the service improved almost immediately, we were moved to a beautiful two bedroom suite overlooking the village and Whislter/Blackcomb mountains and the room, with 20 foot windows and a King bed (one bedroom suites only have Queen size) was really very very nice. However remember these rooms are like serviced apartments, so forget mini-bars and 24 hour room service - it does not exist at this hotel. Ok let's move to the overall service levels - absolutely nothing to complain about - the bell boys/girls, room attendants etc are all very eager (if a little vague - like forgetting to replace towels twice)...The gym is tiny but very well equipped and the outdoor pool and spas are heavenly after a day on the mountains - but no service from the bar offered. Breakfast is truly awful - ok if you have kids and want fast food, but if you want a decent breakfast - eat outside. All in all, would I stay here again - NO. Would I recommend it to families - 100% yes. If you like luxury, this is not the hotel for you, the Four Seasons is much much better as is the Fairmont (and Fairmont comparable price.) This is three star accomodation occasionally offering 4 star service - you will not be walking away feeling ripped off, but you are not getting the total pampered experience a real 5 star offers.

  • Liked — The spa pool
  • Disliked — abrupt initial staff
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
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    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MDAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgend, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 13, 2008

What a pleasure it was to stay here in what was our first visit too Whistler. We checked the reviews of many hotels on TA prior to booking and the one that consistently came top was the PP Village. It didn't disappoint in fact it was even better than we expected from the extremely helpful and genuine staff, the facilities, the excellent breakfast and most of all the room which for a 1 bed suite was very spacious. It was great to be able to leave the ski gear at the sister property and 'pop in' to the dublin gate pub for a post ski Guinness in front of a warm fire.
Jan and Feb was a great time to visit as we took advantage of the 40% reduction in both childcare and ski lessons which worked perfectly. Additional trips we booked included snowmobile and dog sledding both of which were great fun and reasonably priced however the sleigh ride and fondue at the Chatteau Whistler was overpriced.
Other great pubs to try include the Brewhouse for its great beer and good food.
We have enjoyed this trip so much we will book again with the PP for the same time next year.

  • Liked — The room and facilities
  • Disliked — Cleaner was a bit tight with the aveda soaps
  • Stayed February 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Apesey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Whistler Village Centre

Property: Pan Pacific Whistler Village Centre
Address: 4299 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Whistler
#3 Romantic Hotel in Whistler
#3 Luxury Hotel in Whistler
#4 Family Hotel in Whistler
#7 Business Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pan Pacific Whistler Village Centre 4*
Number of rooms: 83
Official Description (provided by the hotel):
Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more   less 
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Also Known As:
Pan Pacific Whistler Village Centre Hotel Whistler
Whistler Pan Pacific

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