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“An enjoyable experience at Whistler” 4 of 5 bubbles
Review of Mountain Side Hotel Whistler by Executive

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Mountain Side Hotel Whistler by Executive
Ranked #45 of 49 Hotels in Whistler
Alameda, California
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“An enjoyable experience at Whistler”
4 of 5 bubbles Reviewed July 8, 2013

Not sure what to expect, having read reviews on Tripadvisor, but we found Mountain Side Hotel to be a little gem in the village. Location was fantastic, a short walk to the gondola, the shops, and great little restaurants. Room included kitchen with large stove, refrigerator, and dishwasher. Bathroom recently renovated with nice countertops, sinks, etc. Parking underground was convenient, and the rate was superb. Only "minus" was their system to check in and check out, at another hotel--it wasn't far away, but there was a front desk in our building, and I'm not sure what they used it for. We knew about this in advance, so were prepared, and this helped. We would definitely stay here again when visiting Whistler!

Room Tip: Our room was right on the village street, which got noisy at night with the windows open, but when I...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nancymoran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, August 26, 2013
Thanks for your positive feedback.

Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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62 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
White Rock, Canada
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed July 3, 2013

-have to check in across the street at the main Executive property facing the Village then walk back across the street to check into a hotel that has two front desks (apparently two different hotels utilize the same building) - very confusing but at least it wasn't raining/snowing
-check in was relatively quick, one person was checking in people at the desk, the second was checking in people near the fireplace
-great kitchenette, perfect for cooking and keeping meal costs way down - only downside to the kitchenette was the coffee maker only made one cup at a time, not ideal for a couple
-no hot water in mornings, water is either room temp or super cold but it does get better if you're quick enough in the afternoons
-the murphy bed was so comfortable, room was big enough we didn't have to put it up either
-air conditioning was right below the fireplace (will have to try the fireplace out next time)
-large pool area with lots of lounging chairs
-great location with easy access to Village
-we were on the second floor facing the pool and didn't have a problem with the noise
-make sure to reserve parking right away - very limited for $20/night

Room Tip: get a room with a kitchenette
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank blonde_bond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, August 26, 2013
Glad to hear that you generally enjoyed your stay with us and found the room to be comfortable and with the amenities that you needed.

Apologize if check in was a bit confusing with our operation using two different buildings. We do what we can to let guests know in advance.

Thanks again,

Hotel General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 17, 2013 via mobile

Check in issues have been addressed previously. Was a bit confusing but not problematic. We were traveling with 2 classic cars so needed secure, convenient parking which was provided. Hotel was conveniently located close to all amenities, including ski lifts. Room had been recently renovated. Bathrooms, carpets and living areas were clean. Sufficiently supplied kitchen. Queen bed in loft was very comfortable however sofa bed mattress was in need of replacement. Overall experience was good and would recommend this property.

Stayed June 2013, traveled with friends
Helpful?
Thank Leonard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, August 26, 2013
Thank for your positive feedback - glad you enjoyed your stay with us.

Hotel General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, BC
Level Contributor
205 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
2 of 5 bubbles Reviewed May 3, 2013

The Executive Inn is the management company of two properties in Whistler Village:

1) 4417 Sundial Place - Mountain Side Hotel - "MountainSide Hotel Rooms" (aka Mountainside Lodge).

2) 4250 Village Stroll - The Executive Inn - "VillageSide Hotel Rooms" (previously called The Fireplace Inn).

To add to the confusion, the Mountain Side Hotel is also managed by another company who have their front desk in the Mountain Side Hotel lobby, while the Executive Inn front desk is at 4250 Village Stroll (check my village photo for details). Fortunately, both are within easy walking distance of each other.

Our room at the Mountain Side Hotel did not look anything like the Executive Inn photos on the website, because all the website photos are interior shots of the 4250 Village Stroll location. Destination travellers should be warned that rooms may not appear as advertised & to confirm their specific hotel address and the immediate amenities on site. Our room was a studio with a murphy bed with apartment sized appliances, air conditioning, gas fire, TV, small jetted tub, & free wireless internet. Our south-facing room overlooked the pool & hot tub area which can be enjoyed by guests staying at either location. The hot water was problematic when showering, switching from scalding to freezing in seconds; prompting me to conclude that it's much better to freeze than burn, but also conclude that they need a plumbing upgrade.

The Mountain Side Hotel features its own parkade (fee) & storage lockers for equipment. The storage locker diagram both on the door & inside the locker room bears no resemblance to the lockers in the actual room nor do they match the rooms in the hotel (???), in fact, an entire row was missing including the locker that was assigned to us by the front desk (Executive Inn front desk, 4250 Village Stroll, remember!). We randomly chose a locker & used the combination lock provided to us by the front desk, then we let the front desk know that the locker assigned to our unit does not exist; they didn't seem too concerned. Dual location property management, baffling locker room, & rooms which feel like the interior of an RV - it's hokey & unprofessional!

The location of both properties is very good for access to the Whistler or Blackcomb village gondolas (<3 minute walk), but would be a 10 minute hike to the Wizard chairlift (The Wizard Chair is often the only upload option for late Spring skiing mid-week, so call the mountain for lift details or visit their website). Driving to both locations is also very convenient via Sundial Place & Village Lane. Active loading & unloading is limited to 15 minutes on the street. For other parking options, check with the front desk or the Whistler Blackcomb website. We parked under the convention center for $5 from 5PM-10AM & drove to Base II on Blackcomb.

My two star rating may seem harsh, but here's the deal: you have been sold the idea that Whistler/Blackcomb is a world class destination resort with first-class facilities; you probably have high expectations, and you should, for the price you're paying for both accommodations and lift tickets. Your expectations should be exceeded by the properties you stay in and the on-mountain facilities & terrain. The Executive Inn website is clearly misleading and that's unacceptable in a "world class" resort. If your just looking for a reasonable place to spend your ski vacation dollars, then either location of the Executive Inn is fine, but if you want a very modern, full-service, first-class experience, then I suggest you look carefully at other properties. Thanks for reading.

Room Tip: Mountain Side rooms = 4417 Sundial Place Village Side rooms = 4250 Village Stroll Separate hotel l...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank drumz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, May 6, 2013
Thank you for having taken the time to post such a detailed review of your recent stay with us.

Certainly, there are challenges in operating a hotel with two different buildings with different amenities in each, although all of the "common area" items are available to guests in either building.

We do have posted pictures from both buildings, but depending on where you searched, you may have found pictures for only one building, we'll look into that further.

I'm not sure what happened with respect to your comments on the lockers as they are labelled with matching numbers corresponding to the guest room number, but again, we'll take another look and make sure that it is clearly identified.

I take your point in your conclusion that expectations should be high, and that we should be meeting or exceeding them and while that was not the case in your situation, we will ensure to follow up on your comments to be certain that other guests can be assured of a more positive experience.

Thank you again,

Robert Hayward
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Whistler hotels

Langley City, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed March 27, 2013

Aside from the check in proceedure which is a bit different as you have to walk a 100 yards from the building you are staying to the check in desk, we were pleased with the 1 bedroom queen suite we stayed in. The kitchens and bathrooms have been updated with granite counters new cabinets and new tile floors. The TV was a nice 46 flat screen and the hideabed was even comfortable. Everything worked good. Our room was across from the Pan Pacific and the service road between did not cause any noise that would keep you up. Always bring ear plugs if you are a savy traveller anyway. One thing to be aware of is the underground parking hieght limitation. With my Yukon we had to take the skis of the rack and still the rack was rubbing against the garage door going in and out. If you are over 6'8" you will need to park else where. Pay lot number one is pretty close and its only $8.00 per day versus $20.00 in the hotel underground.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Stan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, April 1, 2013
Thank you for taking the time to share your comments regarding your recent stay.

We are delighted to see that you enjoyed your visit to Whistler.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 28, 2013

1) There was a significant amount of noise - both from people outside the hotel and from the fridge in the room which kicked in every 30 mins or so and sounded like a freight train. It was an open plan studio so no escaping the noise. Sleeping experience was poor.

2) There were no check in instructions. We arrived at the hotel and were told we had to check in at another building despite there being two unoccupied staff on the front desk. They then gave us average instructions on how to find the other building where there was no parking while checking in. Only then to have to drive back to the original building to park!

3) We checked out on the Saturday morning and requested that we leave the car in the hotel car park while we skied for the day. Despite having paid over $20 for parking we were told this was not possible since they needed the space for incoming guests. I pointed out that all other hotels in Whistler which we've stayed at (of which there are a number) let you leave the car for the day. The receptionist told me this wasn't the case - which is just completely untrue. We've always been able to leave the car for the day at other hotels. So we had to drive to the daylots nullifying any "walk to lift" benefit which they so proudly advertise and shortening our time on the slopes.

We will never be staying here again.

Room Tip: Choose another hotel
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alex G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, April 1, 2013
Thank you for your recent comments.

As I reviewed your comments I was disturbed to see the number of issues that you encountered during your stay and I do apologize that such was the case.

We’ll follow up on your comments about the fridge noise to ensure that is corrected.

We do provide check in instructions in all of our advance communications with our guests, but again, I will re-check to see what went wrong there. I can appreciate your frustration.

Lastly, while we do have limited parking available, and demand is high from arriving guests who also want and need to park, I am sorry that wasn’t explained and handled better.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed January 10, 2013

We stayed five nights over the holidays at this hotel. The location was convenient within the Village, and very close to ski lifts. We had a family of four (2 adults, 2 kids aged 10 and 13) in a Queen Loft Suite. The room was clean, had a nice layout with decent decor though it was a bit cramped with limited floor space to put things and move around. It was good to have 2 bathrooms in the room however they were not well maintained. Sofa Bed was comfortable enough for the kids and easy to pull out compared to others we've seen. They had two TV's, one upstairs and one downstairs, both of which were a good size, well positioned and in good working order.

Overall we were satisfied with our stay, however we found there were a few too many annoyances and small problems with this hotel and the rooms:
- the bathrooms were in need of some maintenance and updating...lower bathtub drain would not close, upper bathroom ceiling fan did not work, both showers' water temperature kept changing from hot to cold, and there was limited counter and rack space in upper bathroom to store toiletries and hang towels.
- maid service did not replenish toiletries and coffee so had to phone to replenish them,
- door keys often took multiple swipes before it would work, especially the one to get into the ski storage room
- elevator was extremely slow (there was only one so we waited 5-10 minutes when busy), so we ended up using stairs most of the time to walk up and down to the 4th floor when we didn't have ski boots on.
- kitchen area was well equipped and laid out, but toaster didn't work well and fridge temperature was difficult to control.
- room temperature was a bit too warm especially in the loft, making sleeping a bit uncomfortable though the bed itself was comfortable enough
- fireplace looked nice but didn't seem to generate very much heat
- wireless internet is provided but seemed a bit slow

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank cwy_22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert H, General Manager at Mountain Side Hotel Whistler by Executive, responded to this review, April 1, 2013
Thank you for taking the time to share your comments.

I was disappointed to learn of the many shortcomings that you experienced and I will certainly share your comments with our team here, such that they can see the importance of attention to detail and making sure that everything in the room is functioning properly.

I was pleased to see that you found the layout and location to be convenient for you and your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain Side Hotel Whistler by Executive

Property: Mountain Side Hotel Whistler by Executive
Address: Building B 4250 Village Stroll, Whistler, British Columbia V0N 1B4, Canada
Location: Canada > British Columbia > Whistler
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #45 of 49 Hotels in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mountain Side Hotel Whistler by Executive 3*
Number of rooms: 31
Official Description (provided by the hotel):
The Mountain Side Hotel is a famous ski lodge in the heart of Whistler Village. Operated by Executive Hotels and Resorts, this hotel is perfect for pleasure-seekers and boasts Whistler's best location. Our Mountain Side lodge style rooms are set back from the village with a stunning outdoor pool and Jacuzzi deck offering outstanding views of both Blackcomb and Whistler mountains. This Whistler BC boutique hotel is where high style meets serenity where beautiful people retreat to in seclusion and comfort with the dazzling Whistler Mountain as its backdrop and the celebrity chef driven restaurant, Trattoria, by Umberto Menghi and Whistler's hottest après ski lounge on the ground floor. ... more   less 
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