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Reviewed January 20, 2020

The 4 Seasons is me and my wife's go to hotel brand all over the World.
This hotel is as beautiful, clean and harmonious as one can wish for. The best in Whistler by far.

On this stay, the first day was just filled of many small mishaps that culminated in a discussion with management. Everything was taken care of in the best way. Will return shortly.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Hans F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelSantosFS, General Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 5 weeks ago

Dear Hans F,

We truly appreciate your continued patronage for Four Seasons and thank you for this great review. I am humbled to hear that you consider us the ‘best in Whistler’ as we strive to be the premier resort with exceptional hospitality and continued guest satisfaction in the Blackcomb mountains. We do apologise for the small hiccups you may have faced but are happy to know that they were resolved to your satisfaction. It was an absolute delight hosting and we eagerly await your return to Four Seasons Resort and Residences Whistler.

Sincerely,

Manuel Santos
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2020 via mobile

This hotel is beautifully situated at the foot of Blackcomb mountain, but due to a series of small but important fails does not live up the brand’s own high standards. (I’ve been a long term fan of this brand so especially disappointed). The main problems are: first, overpriced extras and constant chiseling upselling that is totally unsuitable to a resort of this class. For example: $20 extra per day for internet that works, $42 for Buffett breakfast, a $30 top up on a $300 massage for including feet, etc. Second, many small things about the room that were broken or just off, including a broken thermostat, broken bathtub drain, and weird ill-matched furniture and odd closet space in the room. Third, poorly trained staff, most of whom seem to be on an extended commonwealth gap year and were young and overly familiar. An example-the server at Sidecut Restaurants $300 dinner asking if we were done or we’d like to “pick at that some more” as if we were snarfing fish and chips at an East End pub. Fourth: the lack of places to eat or hang out while off the slopes. There is only one restaurant on location which serves as breakfast spot, dinner spot, and sports bar hang out, failing to hit the mark on any. All together this tallied to feeling chintzed in a luxury hotel. The positives were the concierge, ski concierge, and guest services which handles a lot of luggage and transport effortlessly. And the location. See others’ reviews about skiing at Whistler Blackcomb. I hope the Four Seasons Whistler returns itself to Four Seasons standards.

Date of stay: January 2020
Trip type: Traveled as a couple
3  Thank Katymill2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelSantosFS, General Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 5 weeks ago

Dear Katymill2014,

Thank you for taking the time to share this insightful review with us. While we regret to see that you felt that some of our charges may not have been communicated properly, it is great to see that our scenic location, ski concierge, and our guest services delighted. We strive to keep our additional charges transparent right from the time of booking but thanks to your feedback we will look at improving our communication. I hope you took back fond memories from our Blackcomb residence as we look forward to serving you again with the high standards of hospitality we pride ourselves on.

Sincerely,

Manuel Santos
Resort Manager

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Reviewed January 15, 2020

Whistler is a wonderful resort: the layout is unique and without compare. The Four Seasons staff was great: we used the Shuttle to avoid the hassle of driving and parking. The hot tubs and pool sure felt good after skiing. The ski concierge was very helpful and so close to the slopes!

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Four Seasons
Thank Tamara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelSantosFS, General Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded January 20, 2020

Dear Tamara P,

Thank you for taking the time to review your stay with us. It is incredible to see you how much you enjoyed your winter break in Whistler. We are glad that you were able to make full use of our shuttle service and the après-ski dip in the hot tubs made you comfortable. Our dedicated staff thank you for the praise with the hope that we have the pleasure of serving you again soon.

Sincerely,

Manuel Santos
Resort Manager

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Reviewed January 15, 2020 via mobile

We stayed in an executive suite connected to a double room. It’s a great lay out for families and allows for an interconnecting lounge room with large sofa, tv, fireplace. We lived the hotels facilities - esp the ski valet service which was staffed with helpful, informed and happy people. Being a little further from the mountain means the hotel is a little quieter than others (which we loved) but the bar is still fun at night and the Side Cut restaurant is fab.
Pool, hot tub and sauna area is staffed for drinks and a steady supply of hot towels.
Spa is great. Gym very well equipped. Make use of the concierge app - before you arrive and during your stay. It’s was so helpful and the response generally quick and reliable. We would highly recommend this hotel.

Date of stay: January 2020
Trip type: Traveled with family
Thank Dclairec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelSantosFS, General Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded January 20, 2020

Dear Dclairec,

We are so glad to see such a happy review of your vacation with us at Four Seasons Resort and Residences Whistler. How wonderful you were able to enjoy the calm and quiet of the Whistler and Blackcomb mountains and the liveliness of Sidecut. It seems that all our amenities coupled with exceptional hospitality came together for a truly memorable vacation for you and your family. We are glad that our concierge app also helped to make your vacation worry-free. On behalf of myself and my dedicated colleagues, we thank you for choosing us and do sincerely hope that we will get a chance to host you again soon.

Sincerely,

Manuel Santos
Resort Manager

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Reviewed January 14, 2020

Beware of ordering warm milk for your babies bottle at night time. I was charged over $13 for this which the hotel offered to remove after I complained. Other high end hotels do this as a complementary service or at a minimal cost. The nappy bin is also broken.

Very nice hotel otherwise with excellent facilities and excellent in-room dining options.

Date of stay: January 2020
Trip type: Traveled with family
Thank mr2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManuelSantosFS, General Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded January 20, 2020

Dear mr2222,

Thank you for taking the time to review your stay with us. While we are happy to see that you had a pleasant time at our Blackcomb haven in Whistler, it seems that some of our charges disappointed. We hope that your concern was taken care of to your satisfaction and I do apologise for any inconvenience you may have faced. My dedicated colleagues and I thank you for choosing Four Seasons Resort and Residences Whistler and hope to see you again soon.

Sincerely,

Manuel Santos
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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