I came to Whistler for work in early December. The firm usually puts me at the Fairmont next door, but the Four Seasons had surpassed the Fairmont on every level except the location.
A couple issues with housekeeping, restaurant staff, and ski concierge did occur. Housekeeping was neglected for one day, the waitress at SideCut broke my water bottle, and the ski concerige almost ripped my ski boots liner. Despite all these problems, I would still recommend the hotel because of how the front desk manager James took care of the problems. He addressed the problems quickly and in a reasonable manner. The housekeeping manager and the ski concierge manager also personally came and apologize.
Most of the staff at the ski concierge provided excellent service. They would get down to their knees and help you take off your boots. This has never happened during all my stays at the Fairmont.
Guest service was always quick to bring around the house cars and help with any of your luggage needs. Concierge also got me a very last minute reservation at the Rimrock Cafe, which was completely booked everywhere else.
The spa and pool facilities was excellent as well. My girlfriend also loved the generous daily wine tastings and smores.More
- Free Wifi