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“First-class Hotel with Best Service Ever”

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Four Seasons Resort and Residences Whistler
Ranked #2 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed February 12, 2014

This was my first experience of a Four Seasons Hotel and I was really impressed. It's a lovely hotel with great facilities and the service is unbelievable. Every member of staff that we met was incredibly friendly, incredibly professional and so efficient. Whichever department we were dealing with everything happened very quickly and very efficiently. We were particularly impressed with the Ski Concierge service, the shuttle bus drivers and the door guys. Nothing seemed to be too much trouble and they went out of their way to make things happen easily and without fuss. If we asked for anything from Housekeeping or Room Service it arrived within minutes (if not seconds). The buffet breakfast was excellent - I couldn't think of anything that wasn't available. Particularly good was the fruit selection and the made-to-order eggs.

Room Tip: We were upgraded to a Premier King room which was spacious and very comfortable. We particularly li...
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  • Stayed: January 2014, traveled as a couple
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Thank Judi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear Judi F

Thank you again for selecting the Four Seasons Resort Whistler as your vacation destination!

We truly appreciate you taking the time to share your comments regarding your recent visit with special mention to our Ski concierge, Guest services, Housekeeping and Room service teams.

We are indeed fortunate to have amongst our tam members some of the most eager and committed group of people. They will be extremely happy to learn that their hard work does pay off by reading your comments

We hope to have the privilege and pleasure of serving you again in the future and thank you again for taking the time to express your pleasure over your recent visit.

Warmest regards

Afonso Cunha
Resort Manager

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1,758 - 1,764 of 2,667 reviews

Reviewed February 9, 2014

We keep coming back to the Four Seasons for our accommodations in Whistler - why? Ski Concierge, location (hint - Blackcomb mountain is MUCH easier to upload to the alpine than Whistler), rooms, service, pool, hot tubs and sauna. Really, the only true 5 star luxury property in Whistler. You will not be disappointed. Looking forward to our return next year.

Room Tip: all rooms are great, even the superior basic rooms have great closet space, bathrooms and fireplaces...
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  • Stayed: January 2014, traveled as a couple
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Thank m0rrissey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear m0rrissey

Thank you for staying with us and for sharing your positive experience with special remarks to the Ski concierge, our rooms, the pool and the hot tubs and last but not least the service levels..

We are very fortunate to have such wonderful team and we have shared your kind words with all of our employees. They will be delighted to learn, they truly made such an impact on your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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Reviewed February 9, 2014

We thought it could not get better than the Four Seasons Jackson Hole as far as the BEST family place to stay and snowboard or ski with kids or without..until NOW It does not get better!! The staff, spa, rooms, restaurant and amenities are second to none! YOu can't go wrong- they have great man-made snow that is very powdery and the swimming pool is great, too.

Room Tip: The views are all great.
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  • Stayed: February 2014, traveled with family
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1  Thank ABCisme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear ABCisme


Thank you for staying with us and for sharing your positive experience with special remarks to the staff, the spa, the guest rooms and the restaurants. The resort is in fact very family oriented and every year we aim to innovate in that particular and in order to make families feel comfortably at home away from their home.

As I mentioned in previous responses, we are indeed very fortunate to have such wonderful team and we have shared your kind words with all of our employees. They will be delighted to learn, they truly made such an impact on your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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Reviewed February 8, 2014 via mobile

Friendly, large hotel, rooms well furnished, good large flatscreen. Cookies for the kids left in our room with their names iced into them. Free marshmallow roasting and hot chocolate every afternoon, plus free wine tasting . The main restaurant lets kids 5 and under eat free (adult mains average $40). Free shuttle bus downtown. Heated outdoor pool, great fun being warm with frozen hair! Our kids loved that.
Only reason I dropped a point off the score was their $40 a night parking charge. It would be expensive for a major urban center, this is 100km from nearest city. The town council has locked down parking everywhere so tourists are forced to pay extortionate fees to the hotels, a real scam. I found parking for $10 a night a 15 minute walk away,so I consider the trek to and from my car part of the overall hotel experience. I saved over $100 and got a nice walk in, but if it had been raining I'd guess my mood would have been very different!
Overall though, very happy, and we plan to stay here again.

Stayed: February 2014, traveled with family
Thank Maceachmharcaigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear Maceachmharcaigh


Thank you for staying with us during your Whistler visit. I was so pleased to read that you enjoyed your stay with us with special emphasis in all the amenities the resort had to offer.On a different note I am very sorry to hear about the parking charges and how inconvenient that turned to be from a price point. I will certainly address this and find a better ways to communicate it before arrival.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warm regards,

Afonso Cunha
Resort Manager

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Reviewed February 8, 2014 via mobile

Stayed at Fairmont Chateau. Just can't go wrong. Service is wonderful. Food amazing. Outdoor pool and hot tubs at perfect temp after a day on the slopes. Beds are incredibly comfortable. Only suggestion is a better spa area. Rooms for massage are small. Walls are thin so you here anyone moving in hallway or conversations in next treatment room. Other than that a nearly perfect place in whistler.

Stayed: February 2014, traveled with friends
Thank Claws0930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear Claws0930

Thank you for staying with us and for choosing the Four Seasons Resort Whistler for your ski vacations. I was so pleased to read that you enjoyed your stay, the facility and the service in general. Thank you also for sharing your comments on the spa facility and some opportunities with the space and the massage rooms. I'll be very happy to look into it and address your concerns.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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Reviewed February 6, 2014

We had another great ski week this January with fantastic (spring!) temperatures and blue sunny skies. The FourSeasons was great once again - the first time around in 2011 was so fantastic that we came back this year. We have alternated between Whistler and Jackson Hole - also another great FourSeasons - and the staff of this chain of hotels and the accomodations make the stay always memorable. FourSeasons Whistler has the perfect balance between a luxury hotel and a lodge ambience....that makes you always feel at ease and in the mountains. You may find dressed up people in the same restaurant that others are in ski outfits or just in bermudas.. I have recommended Whistler and specially this hotel to so many of our brazilian friends that I have lost count.....but braziliand in general have a fascination for Aspen, Snow Mass.......They don't know what they are missing !

Room Tip: Stay in the main building. Makes going to-and-fro restaurants, spa, pool etc much easier.
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  • Stayed: January 2014, traveled with family
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Thank RaulTrejos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear RaulTrejos

Ola and warm greetings from Whistler. Thank you very much for your kind comments and for staying with us during another ski vacation.

We much appreciate your feedback and I'll make certain to share all of it with the teams, they'll be very happy to read they turned a return guest into "a friend for life."

Looking forward to welcome you back and be of assistance if your vacation plans include Whistler and the magnificent Four Seasons Resort

Mejores cumplimentos

Afonso Cunha
Resort Manager

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Reviewed February 5, 2014

This was our first time both in Whistler and in a Four Seasons hotel - it will not be the last in either! It is a real 5 star hotel. Our room was a Premier King room (which was bigger than our flat in London) was stunning, great space and comfort (separate lounge with its own TV), the fire was a nice touch, amazing bathroom and loads of storage space.
The hotel amenities are first class - the spa and heated pool/hot-tub area are amazing, great restaurants, free wine tasting every day, free s'mores, free hot chocolates/bottles of water etc. The free shuttle bus is great, but what is even better is the concierge and free car service that will personally run you to and pick you up from anywhere around the resort. You never have to worry about anything.
The real standout for me and my wife though was the ski concierge - I don't think I will ever be able to do a ski holiday without this again! All of the people in the concierge are fantastic, will offer help and advice on anything from the mountain runs to helping you get your boots on and off. Its a truly outstanding service PS. As a tip, don't pay for the water bottles in your room, you can get free little bottles of water from the ski concierge or from the hotel car concierge.
I really have no complaints about this hotel. It is not in Whistler Village so bear that in mind if you have a problem with either a 10 minute walk or shuttle journey (if so look at the Pan Pacific), but otherwise it is outstanding (and actually Blackcomb base is less busy than Whistler base so can be an easier way up the mountain).

  • Stayed: January 2014, traveled as a couple
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Thank rickyrickett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded February 12, 2014

Dear Rickyrickett

Thank you for staying with us and for choosing the Four Seasons Resort Whistler for your ski vacations. I was so pleased to read you enjoyed your stay, the service and the resort's amenities in general. Also pleased to read about your ski concierge experience and learn that it was nothing but flawless and memorable

We are very fortunate to have such engaged guest centric team and I have shared your kind words with them. They will be delighted to learn, they truly made such an impact on your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Resort and Residences Whistler

Address: 4591 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Whistler
#1 Business Hotel in Whistler
#1 Top resorts Hotel in Whistler
#2 Spa Hotel in Whistler
#2 Luxury Hotel in Whistler
#5 Family Hotel in Whistler
Price Range: $190 - $1,601 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Resort and Residences Whistler 5*
Number of rooms: 273
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Also Known As:
4 Seasons Resort Whistler
Four Seasons Resort Whistler Hotel Whistler
Four Seasons Hotel Whistler
Four Seasons Whistler
Whistler Four Seasons

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