We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (376)
Filter reviews
376 results
Traveler rating
104
169
62
19
22
Traveler type
Time of year
LanguageAll languages
More languages
104
169
62
19
22
Show reviews that mention
All reviewsloft suitefull kitchengreat locationdry saunawhistler villagejacuzzi tubown mealslight sleepersofa bedflat screendvd playerbike parkcan't beat the locationrestaurants and shopsbit datedunderground parkingcentral location
Filter
Updating list...
146 - 151 of 376 reviews
Reviewed September 26, 2013

Well, it should have been a great stay, but they turned the hot water off. Aparrently this was scheduled maintenance and we were told it was only temporary. Not so, the hot water was off all day and the next night. Ok, so maintenance has to be done, but why not during the night when we sleep? The most frustrating thing was that noone gave us a straight answer as to when we could take a shower. I didn't (though I actually did) pay for this.

  • Stayed: September 2013
    • Location
    • Cleanliness
Thank Bimroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mslwhistler, General Manager at Mountainside Lodge, responded to this reviewResponded September 30, 2013

Thank you for your feedback regarding your recent stay. We are sorry to hear that we fell below your expectations. There are times that building maintenance has to be done at times that will cause problems for some guests. The mechanical work that was done during your stay was unexpected and was a major undertaking. The hot water being off did disrupt all three businesses that operate in the building. The work was coordinated through the buildings Strata Management Company but was not the type of work that could be done overnight, unfortunately. Once again we appologise and hope we can do better next time.

Mark Tremblett
Mountainside Lodge - A Shell Vacations Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2013

We took this as an exchange for our Marrott Apartment. Great location; Clean and tidy but dated decor. Staff where very friendly and helpful. Had a loft room, which meant the bedroom was located on a mezzanine.
Well kitted to cook which made self catering very easy. Room was very hot especially at night. Maintenance fixed the air con but lasted 1 day!.
Great views of both Blackcomb and Whistler mountains from our room. We also had a sauna in our room which was great and worked well.
General storage was poor so had piles of cloths in different places
Room service staff were very accommodating with additional coffee, dishwash powder etc
Would definitely stay here again

Room Tip: Front facing gives a better view. Great location with very easy access to the Village centre
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Carie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

We are Shell owners and have stayed here twice. The first time in a 1 bedroom, this time in a loft suite. Here are some (hopefully) helpful tips if you book here during the summer:

1. If the sound of kids screaming, having fun, for long periods of time annoys you, ask for a room on the side of the mountainside pool. If you room overlooks the Executive hotels pool, you will hear kids in the pool all day and all night. They don't enforce the curfew.

2. Beware of the very thin walls. You can hear everything happening around you, especially in a loft.

3. If possible, book the 1 bedroom, even if there's just 2 of you. So much nicer.

4. The bedding here is like paper mache, everytime you move, you wake up. Or, just drink lots of wine before going to bed and it won't matter :-)

5. If you have a loft, bring a sleep mask. There is a skylight in the bedroom loft and it never gets really dark because of street lights. And when it starts getting light outside, the entire unit lights up. But, beware, when you try and put your sleep mask on I'm the am, the paper mache sheets will wake you up.

6. If given room 311, ask to move pronto! The window has some sort of problem and creaks ALL THE TIME. It can't be fixed, it will just drive you nuts. Also, the ceiling fan in bedroom makes more noise than a train. Earplugs may work.

Now the good.....LOCATION LOCATION LOCATION. Steller location. Staff is amazing and the full kitchens rock. Fireplace, jacuzzi tub, sauna, flat screen TVs. Parking. Restaurant.

Enjoy!

Stayed: August 2013, traveled as a couple
2  Thank LisaLoves2Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

I would recommend this hotel to anyone who wants to travel to Whistler. My friend and I stayed there during crankworx in August of 2013. Was everything I expected. This is the second time I have stayed for that reason alone. Full kitchen is great if you wanna have a cozy breakfast inside. When i say full kitchen i mean full. There was everything we needed (besides food) to make ribs we bought on our way in. Nothing like good homemade food when your travelling! Parking was great, value is great, and staff is great. I thought checkout time was 1:00, since that is when parking expires. When I woke up at 10:50 and realized it was at 11:00, I ran down to the lobby and told the attendant, who was more than happy to tell me to take my time, which allowed us to throw something together for breakfast before we left.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Patrick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

This is the second time that we stayed here and we can truly recommend the Mountainside Lodge. We had a Loft Suite which had all the amenities needed. It can easily sleep six people and the two bathrooms are a blessing.

The kitchenette is well equipped and preparing meals are easy.

The Lodge is situated in the heart of the village and within walking distance of most of the attractions in Whistler. We never used our car during our stay.

Whistler is awesome in summer as well as in winter. We hope our next stay will be in winter.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cathyfred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews