I went in to change days as we were in town for a while...the trainee staff insisted we must check in now ( which made us late for a meeting). Even though I had already paid, the staff were more concerned with securing my credit card number ( just in case I wanted extra runs on the day) than listening to my questions. I am a good intermediate skier and was concerned I would be out of my depth (!) but thought hey heli-ski is supposed to be the best ski experience right, and I was assured by the staff I would be with skiers of similar ability...plus guidance from the crew. Whilst I left with some concerns and confused as to wether I had successfully changed my day, we were booked.
Day before the flight and I called to check all was still on. At this point I believe I should have been given the option to go another day as on the day of the flight I found that another more experienced group had been brought forward due to potential stormy weather. This meant that not only was I under pressure to keep up, I was also left behind bringing up the rear with a guide who was clearly not impressed with my efforts and offered little to no support or guidance.
Reflecting, I think that maybe my expectation was too high and they would cater for aspiring powder hound, however this expectation was confirmed by the check in team saying I would be fine..so maybe that's where it all went wrong.
I went back to the store and whilst they listened, they didn't really want to hear...after all , they already had already my $800. The response is well practiced (weather, conditions, ability, really sorry ) however I felt robbed of what at should have been a fantastic experience.
Looking at other feedback equally expert skiers can end up underwhelmed by levels/ conditions not matching, so maybe this is something that needs more interaction between staff and customers.
Overall, a disappointing experience to spend your hard earned on...
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