We recently stayed at the Aspens at Whister. This was not our first stay here but it had been a couple of years. I have to stay that this stay was by far the worst.
We were lucky enough to be able to check in early around 1:30 which was wonderful as it had just stared to pour with rain. We had things planned so we just dumped our luggage in our room and headed straight out the door again without really looking around.
When we returned later at around 6pm I had a look around and found that there was no tv in the bedroom which is something that I was told that would be included when I booked the deluxe room. I went down to the front desk and had to wait for about 10 minutes before anyone at the front desk came out to the front to speak to me and was told that because I had been there for more than 2 hours (even though we had not touched anything we would be charged an $80 cleaning fee to move rooms. I asked the girl if she could come and see that we had not toched anything and she would not budge on this. I was of course very upset and disappointed that they could not or would not extend this courtesy. In most hotels that I have stayed in if there is a problem with the room I get moved with no issues and certainly do not get charged for it.
Despite all of this, my son was having such a nice time that he wanted to stay another day so I went to find out if I could extend another day and while this time the front desk clerk was much nicer about everything I was not happy that they would not honour the third night free promotion that I originally booked at.
Definitely not happy with the customer service that I received on this trip or the room quality. I would definitely have to think long and hard about booking at this resort again.
- Official Description (provided by the hotel):
- We invite you to stay at The Aspens on Blackcomb, a gorgeous Whistler resort with individually-decorated furnishings and the option of spectacular mountain views. Centrally located in North America’s top ski resort, you’ll be able to hit the slopes straight from your front door. The Aspens on Blackcomb is the perfect romantic getaway. ... more less
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