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“A great hotel to stay in Whistler” 5 of 5 bubbles
Review of Hilton Whistler Resort & Spa

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Hilton Whistler Resort & Spa
Ranked #15 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersSilver level
Perth
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A great hotel to stay in Whistler”
5 of 5 bubbles Reviewed May 12, 2013

My husband, son and stayed in the Hilton in Whistler for a week at the end of the snow season this year, and we were very impressed with our room. We had booked a 2 queen suite, and the size of the room really blew us away. The living area with sofa bed and kitchen was a nice size, and the bedroom was huge with a wall to wall wardrobe on one side. More than enough room to house each of us and all our luggage and snow gear.

The kitchen was fairly well stocked, so we were able to cook breakfast every morning easily, as well as store our snacks etc. Given the slightly more expensive price of breakfast in the hotel restaurant, we were happy to be able to save a few dollars by cooking at least one of our meals ourselves.
The hotel staff were super friendly, which is what we have come to know and expect from Hilton staff. We loved the toiletries provided, again at a quality which we have come to expect as standard from a Hilton hotel. We didn’t think much of the ‘outdoor firepit’, which was a gas fire at a low setting which didn’t give off much heat to warm you in the cold weather. But the room also had a gas fire in it, so we could enjoy that together in the warmth of the room.

The location of the hotel was fantastic for skiing/snowboarding. Exiting the hotel from the rear brings you right to the Summit Sports shop where you can get all your rental gear, and if you go out the shop’s front entrance you are right in front of the Whistler gondola. Plus Summit allows you to store your boards with them at the end of each day, which is convenient and saves you lugging equipment up to your room each night.

Whistler itself is a lovely location with plenty of places to choose from for dinner, so we didn’t eat at the hotel at all. Whistler prices are a bit more expensive than the rest of BC, but that’s pretty well known. They are still far cheaper than where we are from (Perth, Western Australia) but we could notice the difference from the other places we visited in BC. We can definitely recommend the restaurant 21 Steps- while we were there, they had a 3 course menu for $35, which was the best food we tasted in Whistler. It was so good we went there on 2 separate nights.

The day we left, the hotel happily held our luggage for us to allow us to spend our last day on the slopes, and they also allowed us to use the downstairs spa/pool showers to freshen up before heading off. The bell hop was also very kind in letting us access our luggage a few times on that last day to add various items to it as we made some last minute purchases.

We were very happy with our stay at the Hilton and we would definitely recommend it to anyone who might be visiting Whistler. I only which we could have stayed longer :)

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank RRPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 14, 2013
Dear RCLPerth,

It’s wonderful to receive a review from a true long distance traveler.

I’m delighted you and your family enjoyed your time in Whistler. As you noted, our location lends itself to providing convenience and accessibility to a wide variety of services, restaurants and activities. I’m equally pleased that our team helped to enhance your experience at the hotel.

When you are ready to return, we’ll have a room waiting for you.

Warm regards,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,651 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (246)
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English first
Melbourne
Level Contributor
116 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 bubbles Reviewed May 8, 2013

We have stayed several times at this hotel during the winter ski season and, compared with oher whistler options we have used, it is good value for money. It may not be the glitizest , but the rooms are clean, comfortable and roomy, if a little old fashioned. We stay in a suite with kitchen and fireplace which makes it very cozy.The position is hard to beat as it is opposite the ski lifts and the staff are friendly and helpful.The only issues are that the room heater is an old type and is noisy and the spa is too expensive.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lawyer/Exporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 10, 2013
Dear Lawyer/Exporter,

Thank you very much for taking time to provide insights from your recent visit with us.

It’s nice to know you are a return guest and that you find great value in our hotel. Our location is truly ideal in the winter after a hard day of skiing but equally convenient in the summer time close to all local attractions and activities.

Perhaps we’ll entice you to visit this summer.

Warm regards,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed May 6, 2013

In a transient area like Whistler it's hard to get good staff. Staff that do a good job cleaning the rooms and care about their guest experience. I really felt that the staff at the Whistler Hilton were sincere and cared about their guests and their experience at the hotel. Each staff member I came into contact with either asked how my day was, where I was from, or how my drive up was. In each of these cases, it came accross as very sincere and that they really were interested to know! The cleanliness of the room was also better than most I have experienced in Whistler and I've probably stayed in at least 10 different hotels over the years!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stephanie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed May 2, 2013 via mobile

Got a great deal with the "suite secrets" promotion, no complaints with the room. The heater/ac system worked really well and the in room fireplace was very nice.

There were 2 problems with the staff :

1. When we came back to the room on one day, the cleaning lady was just finishing up. When we walked into the room, there was a very strong smell in the bathroom, like the cleaning lady had just used it. I had to light candles and open up the windows to air out the *entire room*.... Maybe the staff should use a different bathroom.

2. On the morning of checkout, a staff member entered the room after knocking only once, a full hour before checkout. I was alone in the room and was in the shower!


Tl:Dr great hotel, strange staff activity.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ezbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 6, 2013
Dear Ezbar,

Thank you for providing a TripAdvisor review of your recent stay.

Although I am happy to hear of your satisfaction with our room product, I’m sorry to hear of the two employee encounters mentioned in your review. We have specific protocols for both areas you’ve mentioned so it’s concerning when we don’t follow them.

I would like to invite you to contact me directly so that I may further examine what transpired to avoid any future repetition of the issues you encountered.

I’m grateful for you bringing this to our attention and look forward to welcoming you back to our hotel.

Sincerely,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Langley, Canada
1 review
5 of 5 bubbles Reviewed May 2, 2013

My booking reservation was messed up by the main reservation call center. They reserved a King bed for 3 adults. in very short order, the front desk sorted it out and included a cot in the room, at no extra cost to us. The establishment is meticulously clean in all visible public areas including our room. Also very friendly staff. Would I book there again? Absolutely. Alvin LKP Quality Assurance Solutions Manager Specialist

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Alvin Lincoln K... P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 15, 2013
Dear Alvin Lincoln K… P,

I appreciate you taking time to share a review of your recent visit with us.

I’m sorry to hear that your original reservation was not in order upon your arrival but happy to see that our friendly team was quick to remedy the situation.

Once again, thank you for taking time to write your review. We look forward to welcoming you back very soon.

Warm regards,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coquitlam, Canada
1 review
5 of 5 bubbles Reviewed April 29, 2013

Exceptional service from arrival to departure. Fabulous rooms complete with wood burning fireplace, fire log and matches! Great location and courteous staff who constantly went beyond the call of duty.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Garth M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 26, 2013 via mobile

We stayed in the Junior Suite in the first week of April. Loved so many things about our stay at the Hilton.
1. Loved having the full kitchen - so good to have the option to prepare a simple meal when we got sick of dining out.
2. The hot tub, sauna and pool - great places to relax after a day of snowboarding!
3. Location - Literally right next to the lift :)
4. The fireplace - made the room nice and cosy.
The only downside was the room service. We called a few times for various things and it always took half an hour or so before we heard back or got anything.

  • Stayed April 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tomrena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, April 29, 2013
Dear Tomrena

Thank you for your positive comments regarding your recent stay at our hotel.

The Whistler Junior suite really does have a full complement of features to enhance anyone’s visit. I wish to apologize for any service shortfalls with your Room Service order and will ensure we take measures to avoid further unnecessary delays for our guests.

With sunny summer weather around the corner, I think the pool is calling your name.

I look forward to your return.

Warm Regards,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Whistler Resort & Spa

Property: Hilton Whistler Resort & Spa
Address: 4050 Whistler Way, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Village Resort)
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Whistler
#6 Spa Hotel in Whistler
#8 Ski-In / Ski-Out Hotel in Whistler
#9 Luxury Hotel in Whistler
#13 Romantic Hotel in Whistler
#16 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Whistler Resort & Spa 4*
Number of rooms: 287
Official Description (provided by the hotel):
EXPERIENCING WHISTLER STARTS WITH HILTON Relax and unwind at the luxurious, award winning Hilton Whistler Resort & Spa. The hotel is ideally located in the heart of Whistler Village, host mountain resort of the 2010 Winter Olympic and Paralympics Games. Named by Condé Nast as the 10th top resort hotel in Canada, the hotel is steps away from the chairlifts of the legendary Whistler & Blackcomb Mountains, and offers an array of world class restaurants, stylish boutiques, and buzzing nightlife at our doorstep. ... more   less 
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Also Known As:
Hilton Whistler Hotel Whistler
Hilton Whistler Resort And Spa
Hilton Hotel Whistler
Whistler Hilton

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