The hotel is getting a little old and will definitely need some work in the coming years but obviously management knows this and are offering terrific deals! Zak at the front desk was terrific and gave great service. We hope to be back!
We got a really good deal on our room, but unfortunately it did not have AC which meant that it was quite hot in our room. Also since one of the days was on a weekend, we could hear people at 2am outside.
Other than that we had a good stay, the breakfast was good, and overall would stay there again if it weren't hot out.
Nice hotel next to the center with breakfast, sona,... for a very good price!
We stayed one night only. Reception/front desk was helpful and found us a room, quite reasonably priced (though I think charging $18 a day for parking is a rip-off). BUT, we were required to have a $100 breakage deposit levied on our credit card. Very odd. When we got to the room, there were some things wrong, which I wouldn’t ordinarily have complained about, but with this breakage deposit I wasn’t prepared to take a chance, so I complained about a table lamp that was broken, a missing TV remote control, a cracked sink in the bathroom, a broken cover on the air conditioner and a recessed ceiling lamp that was falling from the ceiling! The young man on the front desk was again very helpful and the table lamp was replaced, the falling ceiling lamp repositioned and the TV remote provided. The other two problems required more work. So, the front desk was most helpful, and the room was okay (apart from a very dangerous power extension cord that was hanging out of the wall socket because there were too many appliances plugged into it. A small child could easily have been electrocuted on the exposed plug pins, and this would have been condemned in my country!).
Breakfast, as others have noted, was a free buffet, quite well stocked in theory. Perhaps we were unlucky on the day we were there, though, because we couldn’t get near the toasters and the bagels, Danish, etc. The breakfast room was very busy, and people were standing around the toasters like flies round a honeypot, toasting bagels for armies – they were walking away with plates of 6, 8, 10 bagels! Never seen such a greedy bunch of people before.
When we checked out, I told the helpful young man on the front desk that I’ve stayed in a lot of different hotels (1* to 5*) in a lot of different countries in my time, but I’ve NEVER before been asked to pay a breakage deposit. He informed me that this was quite usual for hotels in Whistler, and that many required as much as $350! Perhaps that says something about the clientelle in Whistler – the behaviour at breakfast would certainly support that. Pity, as it’s quite a pleasant place (in a Disneyesque sort of way).
Dear valued guest. Thank you for taking the time to post your review for fellow travelers. The authorization of $100.00 at the time of check in is for incidentals. It is a very common practice at our hotel, and most in the world to my knowledge. It is to cover any potential charges to a guest’s room such as signing meals from the restaurant to your room, phone calls made from the room, minibars etc. It isn’t In fact a charge but a hold, and is released at the time of check out should no further charges be pending to the guests account.
Parking at the Listel is at a charge of $18.00 per night plus taxes. While parking fees are Whistler wide for the most part, we are one of the most affordable options in comparison to neighboring hotels in the heart of the village.
Got a good deal on this hotel room, but there was no air conditioning and therefore we had to leave our window wide open and it was on the parking lot side and we could hear everything! Nevertheless, had a horrible night's rest. Also, no swimming pool, just a jacuzzi that was always packed full of people.
