This was our first visit to Whistler and we booked this hotel based on the affordable price that we found on Expedia and the reviews on TripAdvisor.
Having always been to Europe for snow boarding in the past we weren't sure what to expect in terms of style and facilities of a hotel in Canada.
Upon arrival, the hotel felt quite different to how we expected. There is no on-site restaurant and the communal hot tub and swimming pool are a short walk outside and around the side of the Quattro Italian restaurant that is next door. However, we checked in (we'd booked the deluxe studio suite with double soaker tub in the room - as recommended by someone else on TripAdvisor) and we were really impressed with the room. It had everything we needed for a really comfortable stay - working log effect fireplace (wow that throws out some heat when turned on - you put it on a timer up to 60 minutes at a time), the double jetted soaker tub which was absolute bliss at the end of the day, comfy sofa and bed. In fact, the soaker tub was SO brilliant that we didn't attempt to use the communal hot tub or pool at all! You're also provided with the world's softest bath robes which made you instantly warm the second you put them on (we called them magic robes!!!). It was strange for us to have a kitchenette but we actually found it really useful when we had jet lag the first couple of nights and brought food back to the room to eat. If you wanted to save some cash you could buy breakfast food in and keep it in the fridge. The kitchenette had sink, microwave, fridge, dishwasher(!), kettle, cutlery and crockery.
The only niggle I had was that the hotel was advertised with wireless internet access in all rooms, however due to them recently changing providers, there was no wireless access available in the rooms (there was still a working cable if you had a laptop or wired device however). I mentioned this to the front desk who gave us access via their lobby wireless access point and we were able to use this whenever we liked but it only covered the lobby area. At least they were able to provide a solution.
The location of the hotel, for us, was absolutely perfect (although maybe not for everyone). It's just a 2 minute stroll across to the main village, and approximately 7 minutes from there up to the lift area. It's far enough way to be totally quiet at night, yet close enough to experience all the wonderful restaurants on the doorstep and the nightlife if desired. There is a courtesy bus which stops right outside and takes you up/back to the main and upper village ski areas if so desired. We're both boarders and we got into a routine of catching the bus up to the ski area in the morning, but then walking back through the village to the hotel at the end of the day. For skiers, you'd probably want to get the bus both ways, but it runs every 10 minutes so the convenience is excellent.
The staff at this hotel really make it. Everyone we dealt with went out of their way to make our experience a brilliant and memorable one. From advice on where to eat, details of the courtesy bus, checking in for our return flight, to simply greeting us when we pass by the lobby or asking about our day when we came back, their manners and friendliness made our stay top notch.
We'll definitely return to Whistler and the Pinnacle had everything we wanted out of our stay. I wouldn't look to stay anywhere else.
Oh, just one thing to note - there are no in room safes, however reception are happy to hold passports for you.
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- Also Known As:
- The Pinnacle Hotel Whistler