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“A comfortable, quiet hotel with the most helpful staff. Will be back again and again!”

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Pinnacle Hotel Whistler
Ranked #12 of 49 Hotels in Whistler
Certificate of Excellence
Plymouth, England
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A comfortable, quiet hotel with the most helpful staff. Will be back again and again!”
4 of 5 bubbles Reviewed January 30, 2010

This was our first visit to Whistler and we booked this hotel based on the affordable price that we found on Expedia and the reviews on TripAdvisor.
Having always been to Europe for snow boarding in the past we weren't sure what to expect in terms of style and facilities of a hotel in Canada.

Upon arrival, the hotel felt quite different to how we expected. There is no on-site restaurant and the communal hot tub and swimming pool are a short walk outside and around the side of the Quattro Italian restaurant that is next door. However, we checked in (we'd booked the deluxe studio suite with double soaker tub in the room - as recommended by someone else on TripAdvisor) and we were really impressed with the room. It had everything we needed for a really comfortable stay - working log effect fireplace (wow that throws out some heat when turned on - you put it on a timer up to 60 minutes at a time), the double jetted soaker tub which was absolute bliss at the end of the day, comfy sofa and bed. In fact, the soaker tub was SO brilliant that we didn't attempt to use the communal hot tub or pool at all! You're also provided with the world's softest bath robes which made you instantly warm the second you put them on (we called them magic robes!!!). It was strange for us to have a kitchenette but we actually found it really useful when we had jet lag the first couple of nights and brought food back to the room to eat. If you wanted to save some cash you could buy breakfast food in and keep it in the fridge. The kitchenette had sink, microwave, fridge, dishwasher(!), kettle, cutlery and crockery.

The only niggle I had was that the hotel was advertised with wireless internet access in all rooms, however due to them recently changing providers, there was no wireless access available in the rooms (there was still a working cable if you had a laptop or wired device however). I mentioned this to the front desk who gave us access via their lobby wireless access point and we were able to use this whenever we liked but it only covered the lobby area. At least they were able to provide a solution.

The location of the hotel, for us, was absolutely perfect (although maybe not for everyone). It's just a 2 minute stroll across to the main village, and approximately 7 minutes from there up to the lift area. It's far enough way to be totally quiet at night, yet close enough to experience all the wonderful restaurants on the doorstep and the nightlife if desired. There is a courtesy bus which stops right outside and takes you up/back to the main and upper village ski areas if so desired. We're both boarders and we got into a routine of catching the bus up to the ski area in the morning, but then walking back through the village to the hotel at the end of the day. For skiers, you'd probably want to get the bus both ways, but it runs every 10 minutes so the convenience is excellent.

The staff at this hotel really make it. Everyone we dealt with went out of their way to make our experience a brilliant and memorable one. From advice on where to eat, details of the courtesy bus, checking in for our return flight, to simply greeting us when we pass by the lobby or asking about our day when we came back, their manners and friendliness made our stay top notch.

We'll definitely return to Whistler and the Pinnacle had everything we wanted out of our stay. I wouldn't look to stay anywhere else.

Oh, just one thing to note - there are no in room safes, however reception are happy to hold passports for you.

  • Stayed January 2010, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Max_D-Fect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, February 1, 2010
Thank you for taking the time to post your review of your recent stay with.

I was particularly pleased to see your feedback about our staff here at the hotel, it is always nice to receive positive feedback about the service that we provide.

We look forward to welcoming you back to stay with us again at a future point.

Kind Regards
Stuart Cook
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,283 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (218)
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English first
Alexandria, VA
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed January 22, 2010

Our family of four, two adults and two kids, 10 and 4, came to Whistler for a spring break ski vacation. We were impressed with the Pinnacle on the web site, and were pleased with the price. Once we got there, we were impressed with the staff friendliness, their knowledge and helpfulness.
The room was as we expected from the photos, and for us, the kitchenette was a plus, and saved us money on eating out, so we could spend it on what we were there for...skiing and wonderful spring conditions.
Snowed the day we arrived, and was sunny and absolutely beautiful for the week we were there. Skiing conditions were really great, and not too much slush until the last day of 5 we spent skiing.
We had to haul kids and skis quite a way to get to the slopes, but it was not terrible, and was a really pleasant walk through the village to get to the ski school, and to the lifts. Didn't bother ever with the shuttle to get us back and forth, even at the end of the day with two tired kids.
The hotel had a great outdoor hot tub, which we used daily, and even the pool was heated enough to get in.
Overall a really nice hotel for the money, and we'd go back there again. The kids still talk about the trip.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jljmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, January 24, 2010
I am pleased that you and your family enjoyed your stay with us last spring and that you enjoyed some of the fabulous Spring skiing that we enjoyed at the end of last season.

Kind Regards
Stuart Cook
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Francois3000
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 29, 2009

Booked a deluxe studio suite, and was pleasantly surprised with the room size and amenities of the room. Full kitchen, two person jacuzzi tub, LCD TV, sofa bed and gas log fireplace.
Hotel staff were friendly and very knowledgeable of the whistler area. This added to the overall enjoyment of the stay.

The hotel is about a 5-10 minute walk to the main gondola lifts however there is a free shuttle that runs every ten minutes just outside the hotel.

I wouldn't hesitate to stay here again or recommend it to others.

  • Stayed December 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Francois3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, December 31, 2009
Thank you for taking the time to post your review and for your kind comments.

I am glad that you enjoyed your stay with us and I hope that we have the pleasure of welcoming you to stay with us again at some future point.

Kind Regards
Stuart Cook
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 bubbles Reviewed December 28, 2009

First off in this review I would like to say that the staff & management are very helpful & friendly, but unfortunately I could not recommend this hotel for friends to stay in.

The rooms are extremely small, bathrooms only capable of having one person in at a time. Our adult daughter was joining us on our travels & I was led to believe by my travel agent that the room was big enough to accommodate all 3 of us. Whilst there was a pull out couch there was no way for couch to be pulled out & then for us to move around the room. We ended up having to book another room. Stuart, the Manager, was very understanding to our needs & was very accommodating.

This is not the hotel to stay in if you are going to ski. It is a long walk carrying all your ski gear. I have since read on other reviews that there is a shuttle service provided every 10 mins but we were never once advised or saw it (we did have 5 days staying at Pinnacle).

We can't compare this hotel to other hotels in Whistler, but from the other hotels we have stayed at throughout Canada this represented the least value for money.

  • Stayed December 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anthouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, December 31, 2009
Thank you for your review and for taking the time to pass on your comments.

Please accept our apologies for not advising you of the shuttle service that operates around the resort to get to the base of the mountains. The service is a free service and runs every ten minutes and there is a stop right beside us here at the hotel.

Thank you again for your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
2 reviews
4 of 5 bubbles Reviewed November 6, 2009

We stayed in a queen size bed with jacuzzi bath with a balcony with mountain views. Also had a plasma tv,dishwasher and fully self contain room. Good location walking distance to everything, good size room clean, serviced daily, friendly helpful staff. Good value for money. Would recommend this hotel.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mccarthy26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, November 9, 2009
Thank you for taking the time to post your review of your stay with us and for your positive comments.

Kind Regards
Stuart Cook
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 8, 2009

Just for Reference I am a 21 year old and I went with my girlfriend.

The hotel was nice. The room I stayed in was the deluxe room with kitchen and jacuzzi tub. For how expensive whistler is, this place was reasonable. The room was clean and well stocked. It had a good sized flat screen tv, DVD player, alarm clock radio with ipod/mp3 hookup, electric fireplace, A/C, sliding door with balcony and view of mountain. The room isn't super fancy, but as long as your plans involve staying out of the room(which they should be, it's whistler), then this room is perfect.
One of the best things about it was that it was very close to food, entertainment, shopping and the grocery store. You can walk to the lifts but it is a far walk, I wouldn't recommend the walk with any kind of ski equipment.
The staff is very friendly and they were willing to accommodate our needs. I highly recommend getting a room with the jacuzzi tub, and cooking a few of your meals in the kitchen is an excellent way to save money.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gluttonforpunishment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 12, 2009
Thank you for your positive comments, I am glad that you enjoyed your stay with us.

With regards to accessing the ski lifts from our hotel we do have a stop for the village shuttle right beside us. This is a free service that runs every 10 minutes during the winter season and is a great way to get to the base of the mountains if you prefer not to walk with your ski gear.

Stuart Cook
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 6, 2009

My husband and I stayed here from Oct 2nd to 4th for a weekend getaway. I booked a standard studio for CAD$89/per night plus taxes and were pleasantly surprised when they upgraded us to a deluxe studio on the fourth floor when we checked in.

Pros: The staff were very friendly and the room itself was quite big and clean. It had a kitchenette with a fridge, stove w/ oven, microwave and a dishwasher, so it would be great for families not wanting to eat out for every meal. It had a two person jacuzzi tub and a flat screen TV, perfect for watching while lying in bed. There was also an Ipod alarm clock which was a nice touch. The location was great - about 5 minute walk to the village.

Cons: The bathroom was really small. There was only room for one person to be in at a time, and not enough counter space to put your toiletry bags. The window above the sliding doors didn't have any curtains, so it got bright early in the morning. The room was a bit musty smelling. Parking was $15 per day.

Overall, I'd say that it's an average hotel. If you're looking for something luxurious this is not the place for you. If you're looking for basic, clean accommodations for a decent price, I'd recommend it. For me personally though, I wouldn’t pay more than the CAD$89 a night in the off season.

Stayed October 2009, traveled as a couple
Helpful?
1 Thank dbozzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pinwhis, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, October 8, 2009
Thank you for taking the time to review our hotel and for your positive comments about the service that you received from our staff.

I hope that we have the pleasure of welcoming you to stay with us again at some future point.

Kind Regards
Stuart Cook
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pinnacle Hotel Whistler

Property: Pinnacle Hotel Whistler
Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Whistler
#15 Romantic Hotel in Whistler
#15 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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