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“4 day ski trip”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed April 8, 2014

Here for 4 nights for the Whistler Cup ski races, 2 adults and one racer! We had a basic room, 2 double beds which was quite tight for space with all our ski gear but we made it work! Location is awesome,right in the village close to the action, minutes to the gondola and the ski valet was super friendly and very helpful! Would recommend requesting a room away from the bar, which was noisy until 1 am. Reception was very willing to accommodate our request. Overall great place to stay. Opt for a bigger room if you can afford it! For a short break basic room was fine, we were hardly in it anyway!!

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
Thank Kerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Kerry, thank you for your recent review of the Crystal Lodge. The Traditional x2 Double room you occupied is indeed one our smaller rooms and would recommend that if you are looking for a room with a much larger floor plan to look at the Deluxe x2 Queen rooms. As you say, room preferences are completely individual and often depend on how much time you are planning to spend in the room. We look forward to welcoming you back again in the future.

Warm regards,
Ian Lowe

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1,890 - 1,896 of 2,780 reviews

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Reviewed April 8, 2014

Our family stayed at this hotel for the first time during Whistler Cup weekend. The location was excellent to the village gondola and the village. The service of the front desk staff and the room cleaners is excellent. Was very happy to not be driving around Whistler the whole weekend.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with this hotel
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Thank you for your recent review and hope that you and your son/daughter had an enjoyable Whistler Cup experience. We are pleased that our central location provided you with better than expected convenience and look forward to the opportunity to welcome you back again in the future.
Kind regards,
Ian Lowe

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Reviewed April 8, 2014

The Crystal Lodge Hotel was a great place to stay. King size bed was very comfortable. We had a small kitchen in our suite, good size room, bathroom was good. Overall, room was very nice and comfortable. Location of hotel is great, right in the village, just steps from Blackcombe and Whistler gondolas. Lots of restaurants and shops all around. Pool and hot tub outside was a nice touch. Would recommend this hotel and would personally go back again.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with this hotel
1  Thank TheDubroys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Linda & David, thank you very much for your recent review of the Crystal Lodge and for recommending us to all your friends and family back in Ottawa. We look forward to the opportunity to welcome you back again in the future.
Warm regards,
Ian Lowe

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Reviewed April 6, 2014

I ended up at this hotel on a blind auction, which was fine as I hadn't been to whistler before. I was offered an upgrade but my room was everything I needed. The refurb is fresh, and complete, so it was pretty much like staying somewhere new. Travelled on my own, so really appreciated the friendly staff, from the cleaner, house man, ski valet, to the grill and bar. I could have easily eaten all week without stepping outside into the cold. The food was also great quality, plenty of quantity and great value. I've commented that the hot tub was too hot, that was my only complaint.

  • Stayed: March 2014, traveled solo
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Review collected in partnership with this hotel
Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Ashley, we are so pleased that you had the opportunity to visit the Crystal Lodge for the first time. I am delighted that our entire team made such a positive impact on your experience and we look forward to the opportunity to welcome you back again in the future.
Warm regards,

Ian Lowe

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Reviewed April 6, 2014

We stayed at this hotel and unfortunately I think our room was in the older section of the hotel. The room seemed smaller then most hotels that I have stayed in, I tried to upgrade but there was nothing available. The location was good in the heart of the village.

Room Tip: Ask the size of the room you are reserving.
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  • Stayed: July 2013, traveled with family
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Thank nonukes17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

'Sundance', thank you for your recent review. It is a shame that we were not able to offer you and your family a room type that better matched your needs. Our Traditional rooms indeed offer a smaller floor plan while the North Wing Deluxe rooms are at least 50% larger in size as well as offer a more contemporary design. Please reach out to me at ilowe@crystal-lodge.com should you want my advise on what room type would best suit you and your families needs.
Thank-you,
Ian Lowe

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Reviewed April 6, 2014

Great location, rooms quite nice, reasonable size. Staff very friendly. Great resturants. Great for skiers and snowboarders. Laundry services which was convenient, ski/ snowboard holding, good security for lifts to rooms.

  • Stayed: March 2014, traveled with family
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Review collected in partnership with this hotel
Thank Patricia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Patricia, I am pleased that you and your family had a pleasant experience here in Whistler and at the Crystal Lodge. We look forward to the opportunity to welcome you back again in the future.
Kind regards,
Ian Lowe

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Reviewed April 5, 2014

The Crystal Lodge is a place that I keep coming back to. Location is fantastic being easy to access from the highway, lifts or village. Their rooms are always good value for the price and the staff are always friendly and happy to help. Room service breakfast from Ric's grill is a great way to kick off a day on the mountain.

  • Stayed: April 2014, traveled solo
    • Value
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Review collected in partnership with this hotel
Thank Lee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded April 10, 2014

Lee, first off thank you for your continued loyalty in the Crystal Lodge and look forward to many more experiences with us in the future.
Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#4 Best Value Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: $100 - $638 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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