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“Good service, but bring earplugs?”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed December 23, 2013

A great hotel, and good value, but the room had the heating vent blowing onto the thermostat, causing the loud fan to turn on and off every 10 min overnight. For reference, I normally sleep like a log.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Marc H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Marc, thank you for taking the time to provide us with your review of the Crystal Lodge. We noticed your feedback on our internal comment card and have discussed with our maintenance team a fix to the problem that you noted. Thank you for bringing this to our attention as it enables us to address for all future guests.
Regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,103 - 2,109 of 2,855 reviews

Reviewed December 22, 2013

We stayed in a Junior Queen Studio Suite and it was awesome! We chose to stay on the village side (as opposed to the village green side). It was a bit noisy from the patio below but it was worth the people watching and mountain views. Really worth having our own kitchen so we could feel at home. I've been coming to Whistler for 20 years and this is the best spot. If this is your first time in Whistler you can't get much better.

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Kathy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Kathy, thank you very much for your recent review. The Junior Queen Studio Suite is also one of my favorite room types but does get overlooked as the Murphy bed seems to be an unknown for many of our guests. Having the full kitchen in these rooms is an amazing attribute for those nights that you simply want to stay at home relax and make a quick dinner. We look forward to seeing you back at the Crystal Lodge in the future.
Warm regards,
Ian Lowe

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Reviewed December 22, 2013

Location, convenience, staff all were exceptional!

Only knocks were no microwave. Hot tub was cool 2 nights, and Ric's was their room service menu. (cause escargot is room service food?) Ric's is by far the least suitable menu for room service from the restaurants in the building. To date this is the worst Hotel Room Service menu I've seen.

Suggestion for those like me - Pizza nights become the next best thing. There's several Pizza places in the village that are good for grabbing that apres warm meal and letting you hang out in PJ's to watch TV.

  • Stayed: December 2013, traveled solo
    • Value
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Review collected in partnership with this hotel
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Steve, thank you very much for your recent review. We do indeed offer in-house room service (dinner and breakfast) through our own Ric's Grill (Steak, Seafood and Chophouse) however there are several operators in Whistler that will deliver pretty much any menu your guest room. We look forward to the opportunity to welcome you back again in the future.
Regards,
Ian Lowe

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Reviewed December 21, 2013

All the staff are very friendly and helpful. Location is fantastic, only a few steps to all the lifts. Rooms overlooking The Stroll can be noisy. Ask for a quiet room on the other side. Rooms have fridge and coffee maker with complementary tea and coffee.
Wifi is super fast.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Mary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Mary, thank you very much for providing the hotel with your review of the Crystal Lodge. We are pleased that you enjoyed our new WiFi program we introduced earlier this month and that you found our location to be very convenient.
Warm regards,
Ian Lowe

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Reviewed December 21, 2013

We to Whistler for the first time from Toronto. Crystal made our stay a memorable one. Great skiing! If only we just had a bit more powder!! This was a great stay as it was just me and my brother. We're students and the value of Crystal was great.

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with this hotel
Thank Teodor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Teodor, thank you for choosing to venture to Whistler for the first time and for selecting the Crystal Lodge. We look forward to this being the start of a long relationship now that Whistler is in your blood.

Warm regards,
Ian Lowe

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Reviewed December 21, 2013

My wife and I had a wonderful experience at the Crystal. It is ideally located in the middle of the village, close to everything you need or want. The room was perfect, overlooking the village stroll of the village. The staff were friendly and extremely helpful. Food in the hotel was excellent, and close to other great places to dine as well. The lounge in the Crystal was a fun and active place after skiing or in the evening. Even though more snow was needed on the mountain, we had a wonderful time because of our experience at the Crystal.

Room Tip: We enjoyed our room overlooking the village. It was quiet yet we could open the window and feel the...
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  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Bob, thank you for taking the time to share you and your wife's experience at the Crystal Lodge. We are pleased that the hotel exceeded your expectations and that you enjoyed some of our many restaurants, pubs, and shops. We look forward to the opportunity to welcome you back again in the future.
Warm regards,
Ian Lowe

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Reviewed December 20, 2013

Room provided ample space for my wife and I to rest and enjoy the mountain experience.
The bed was massive and very firm for our backs. The hot tub was also nice, but very crowded at times.
The best thing for us was the close location to the ski lifts and sporting good shops to get prepared for the upcoming ski season.
We would love to come again when more snow arrives.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank Caron Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded December 24, 2013

Thank you very much for your recent review. We are pleased that you and your wife enjoyed your pre-season experience and hope to welcome you back later this winter. Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: $116 - $684 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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