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Crystal Lodge Hotel
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Reviews (2,937)
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All reviewsold spaghetti factorygreat locationwhistler villageski valetcentral locationloft suitefront desk staffpool and hot tubwould definitely stay here againrestaurants and shopsking bedski tripgrocery storeunderground parkingfull kitchenbasaltskiing
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2,224 - 2,229 of 2,937 reviews
Reviewed September 16, 2013

Absolutely flawless. Great, clean, modern rooms with balconies. Amazing service, parking is available, dog friendly, can't beat the location. This hotel deserves the highest praise. Our recommendation is - stay there while visiting Whistler, BC - the town definitely is worth visiting both in the summer, and of course, in the winter.

Room Tip: Get a bigger room facing the village if you want to be in the middle of everything.
  • Stayed: August 2013, traveled as a couple
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Thank JarvNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 18, 2013

Thank you for taking the time to submit your review following your recent stay at the Crystal Lodge. I could not agree with you more that our little mountain village is as nice to visit in the summer months as it is the winter. There is an old adage among locals that we have "come to Whistler for winter but stay for summer". We look forward to the opportunity to welcome you back in the future.
Sincerely,

Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2013

Great location, right in the middle of the village. Step out of the hotel and you are right in the middle of everything...shops, restaurants, etc. You can request a room on the "village" side which is a bit noisy, or the "mountain" side...we chose the mountain side as we have a toddler and it was very quiet. We also got a "deluxe" room which I highly recommend...they are much nicer and upgraded compared to the standard rooms which are older. The service from all the staff we encountered was awesome. Would definitely stay here again.

  • Stayed: September 2013, traveled with family
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Thank Roxytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 19, 2013

'Roxytraveller', thank you very much for taking the time to review the Crystal Lodge. We are pleased that you and your family enjoyed your Whistler vacation. Thank you for noting the friendliness of our team and will be sure to share these comments with our team of service professionals. We look forward to luring you from Edmonton again soon.

Kind regards,
Ian Lowe

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Reviewed September 12, 2013

They are in an excellent location. The staff is extremely kind and helpful. We like to sleep with our windows open and we were on the village side, so could be a bit noisy once the bars let out. But on the flip side, we loved being able to enjoy the balcony over the village stroll. We cannot wait to return!

  • Stayed: September 2013, traveled as a couple
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Thank AHenry76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 19, 2013

We are so pleased that you both enjoyed your summer biking trip to Whistler. Between the renowned Bike Park, and an amazing network of trails for all levels in the resort, we are fast becoming a destination of choice for keen bikers like yourselves. We look forward to the opportunity to welcome you back again in the future.

Happy trails,
Ian

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Reviewed September 8, 2013

Best thing was that it was close to the slopes, and well situated within the village. The rooms themselves were average, no real complaints.

Had some issues with our package reservations; be careful with family ski packages; I thought I was reserving a package including lift tickets for a 17 yr old; when we showed up they gave us a "child" ticket, and they wouldn't do anything to help us with getting it right... just referred us to whistler management, who told us it was the hotels problem..... frustrating.

Whistler overall was fantastic, the snow was perfect, and would go back again. Was worth it to pay a little extra to stay in the village....

  • Stayed: January 2013, traveled with family
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Thank BFM_MG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 12, 2013

Thank you for taking the time to post a review of your stay from last winter. I am so pleased to read that you enjoyed our location as well as the 'village' neighborhood so much. I however disappointed to read about the confusion regarding the youth vs. child ski pass. We will review of current packages for the coming winter to ensure this confusion does not present itself again.

Sincerely,
Ian Lowe

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Reviewed September 5, 2013 via mobile

Wow! Can't wait to come back and stay here again. With all the amenities like Starbucks, Rics, and an Aveda hair salon in the hotel not to mention the retail stores right out the door all I have to say is RIGHT ON!! We just booked a standard double room so yes its smaller and it was villiage side so it can be loud during late nights, but close the window and never heard a thing. My parents had the deluxe queen suite a few doors down and their room was so spacious that anyone would be suprised. Our beds were so comfy and we slept like a rock all 3 nights. Loved that we had a fridge for water and snacks. So close to the action, the hill, the gondola, food, pubs and retail shops. I will recommend this to anyone and everyone, couples, girls weekend, boys trip, families etc!! IN LOVE! Also cleaning staff was the friendliest I have ever met!

  • Stayed: August 2013
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Thank Jinx2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 12, 2013

'Jinx', thank you very much for your glowing review of the Crystal Lodge. I will be sharing your review with our entire team as they will be energized by your sincere comments.
Thank you in advance for recommending the Crystal Lodge and look forward to the opportunity to welcome you back again in the future.

Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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