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Crystal Lodge Hotel
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Reviews (2,915)
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1,661
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All reviewsold spaghetti factorygreat locationwhistler villageski valetcentral locationloft suitefront desk staffpool and hot tubwould definitely stay here againrestaurants and shopsking bedski tripgrocery storeunderground parkingfull kitchenbasaltskiing
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2,221 - 2,226 of 2,915 reviews
Reviewed August 27, 2013

This hotel is situated right in the heart of the Whistler Village.
The staff were extremely friendly and helpful and would go out of their way to make sure you are looked after. They were very informative on local attractions and activities and helped my husband and I book some things we wanted to do.
The room we stayed in was clean and comfortable and had a balcony with sun loungers - so you had a little bit of outdoor space that was all your own.
This stop off in Whistler was part of a driving holiday, so we had a car that needed to be taken care of. Getting to the back of the hotel was a little confusing and time is limited for drop offs and pick ups as the space is small and shared with another hotel. We had to rely on a sat nav/GPS to get us where we needed to be. The car park is secure and we had no issues for the two nights we stayed at the hotel, so it's definitely worth paying the parking fees.
There were a number of large groups (lots of stag and hen parties around the village at the time we stayed) and some were staying in the hotel. This didn't affect our stay at all and the room was quiet enough to get a good nights sleep. There are also restrictions in place on the floors you can get to without a room key which makes the hotel more secure too. The hotel had all types of guests from couples, groups and families - so it has a broad appeal.
I would definitely stay in this hotel again and recommend it to future guests. Whistler is a great, fun place to visit!

  • Stayed: June 2013, traveled as a couple
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Thank Baglady13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 5, 2013

Thank you very much for taking the time to provide such a detailed account of your recent stay at the Crystal Lodge. You are very observant that the hotel attracts a diverse mix of guests. With close to 20 room types, we truly have rooms to suit all travelers. When making your next booking it is important you let us know what your specific needs are so that we can ensure to match you with the appropriate room type.
Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013 via mobile

Awesome hotel. Stuff is really friendly and it's perfect location. Rooms are big and very clean. And when or if you getting tired of shopping the pool it's a perfect way to relax. If you going to whistler this is the place to be:)

  • Stayed: August 2013
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1  Thank Desiree S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 5, 2013

Desiree, thank you for your glowing reference of the Crystal Lodge. We look forward to welcoming you back again in the future.
Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2013

Stayed here in August 2013. Excellent hotel. Located right in the heart of Whistler close to everything. The staff was very friendly and knowledgeable. Even the fold out bed was comfortable. I forgot my toiletry bag at the hotel and called the next day and they had it sent to my home. I would definitely recommend this hotel.

  • Stayed: August 2013, traveled with friends
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1  Thank SWA12608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded September 5, 2013

Thank you in advance for recommending the Crystal Lodge to your friends and family looking to travel to the resort. We are so pleased that you had such a pleasant experience in Whistler and at the Crystal Lodge and look forward to your return.

Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

First time for us to Whistler, BC - love it, love it. The village is charming, nothing like I have ever seen, despite having traveled to Banff and Lake Louise, Whistler is different. We booked the hotel on the recommendation of both my cousin who traverls oftern to Whistler and on BC Ferries staff. We really enjoyed our stay and we loved the hotel. Would highly recommend it, would stay again. Staff is super friendly and accommodating, we arrived and our room was not ready, hotel staff stored our bags and to our surprised, we when returned to the hotel hours later, they had taken our bags to our room. A must is Peak to Peak experience in Whistler, a definete must. It is awe inspiring and amazing.

Room Tip: try to book on top floor
  • Stayed: June 2013, traveled as a couple
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1  Thank mlg214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded August 21, 2013

Thank you very much for taking the time to let us know how much you enjoyed your experience at the Crystal Lodge. You are absolutely correct in that the Village Stroll has a certain charm that is tough to be matched. We look forward to welcoming you back again in the future.

Kind regards,

Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2013

From check in to (early) check out.
The only complaint i have about the CL is the SLOOOOOOOOOOW elevator.
Its right in the heart of the village,
The staff are the friendliest i have encountered by far.
They also participated in a charity food drive!
And the rates are reasonable (especially if you book in advance)
I would definitely recommend this hotel!

  • Stayed: August 2013, traveled on business
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1  Thank Tanisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded August 21, 2013

Thhhhhaaaannkkkk-you, for taking the time to share your fantastic experience on Tripadvisor. Our elevators are not the fastest however with only 3 floors you will never be in them for more than a minute. We are pleased to have participated in 'FoodWorx' (local charitable arm of Crankworx) this year with amazing results thanks to our guests and employees participation.
We look forward to welcoming you back again in the future.

Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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