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“Fantastic layout and lovely staff”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Melbourne, Australia
Level 6 Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Fantastic layout and lovely staff”
Reviewed June 18, 2013

Loved this place! Fantastic location in the centre of everything. Lovely layout of hotel and rooms well presented. Really enjoyed our stay here, will likely visit this again and stay with same venue.

Value for money also!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rollo_100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you for taking the time to post a review of the Crystal Lodge following your recent trip to the area. We are pleased that you enjoyed the convenience of the hotel as well as the layout of the guest room. We look forward to welcoming you back again in the future.
Kind regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (353)
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English first
Vancouver, Canada
Level 6 Contributor
111 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 18, 2013

Booked a room for 2 nights with our Living Social Deal. The hotel is in a good location to enjoy the Village Stroll with shops, restaurants and pubs.

Pulled up front and was greeted by hotel staff, pleasant fellow from England. Front desk staff attentive and efficient.

Our room faced the Village Stroll and interesting to view the action in the street! Never got too noisy at night either. Two double beds, comfortable & clean. Bathroom good size and very clean. Mini fridge to keep anything cold if you want..along with wine, water, candies etc to purchase. Robes for guest use as well..which we used for going to the pool & jacuzzi.

Jacuzzi could have been warmer the first night.. but the 2nd night it was steaming! Pool was clean and warm. Towels available at poolside.

The ony issue we had was the AC didn't work well. Being a hot weekend in June we needed the air on. We never mentioned this until we left but they said they would be right up to check it so I'm sure if we had asked on day 1 it would have been looked at.

Crystal Lounge is a nice way to end the evening. Casual, with entertainment, friendly staff.

Lots of shops around but agree with one person in a review that the layout is odd and found ourselves always at the wrong door to get back to the hotel.

Would stay again and recommend to others.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kennedy1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you in advance for recommending the Crystal Lodge to your friends and family. The hotel is investigating additional and improved signage to assist guests like yourself who have not stayed here in the past. Thank you for bringing this to our attention.
Warm regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed June 17, 2013

During June 2013 I stayed in a suite on the 1st floor having a balcony that overlooked the 'village stroll'. I felt quite at home in this room and hotel, the room was impeccably clean, comfortable, well equipped and had plenty of light with curtains open. The hotel staff were naturally friendly and not too patronizing - a minor point I appreciate. I would have no hesitation in recommending this hotel to my friends. I certainly will not be looking for other accommodation next time I visit Whistler.

Room Tip: Ask if a room is available that overlooks the 'village stroll'
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  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Ron, thank you very much for your kind words and so pleased to hear that you had an enjoyable trip to the resort. I would also like to thank you in advance for recommending the Crystal Lodge to your friends and family. We look forward to having to back.
Kind regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Moody, Canada
1 review
Reviewed June 17, 2013

spent my 42nd birthday weekend in Whistler. Brought our golden lab along and stayed at the Crystal Lodge hotel. Excellent service from Johanna. Awesome beds soooo comfortable, great room and decor. In the hub of everything, just loved my stay!! will go back again and again!! Thanks everyone for the great service!!

PS thanks Johanna for the chocolate malt balls for my birthday what a surprise and a special touch!! top notch!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lesrogored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you very much for taking the time to complete your first TripAdvisor review following your recent Birthday weekend at the Crystal Lodge. I am pleased that Johanna had such a positive impact on your vacation and will most certainly personally thank her for this. We look forward to having you and your family back to the hotel in the near future.
Kind regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 16, 2013

We loved Whistler and the hotel only made our experience more enjoyable. Check in was quick. Upon arrival to the room we were very happy with the size (lounge area, kitchen and dining area and a big bed). The only thing was the position of the tv was a bit hard to watch from the bed. Some nights got a little loud (our room faced the village) but we were so exhausted it didn't bother us too much.

During our stay the fire alarm went off during the night. Although it was annoying (someone set it off) the hotel put a letter under the door advising what had happened, which we appreciated).

The location in the Village was perfect for us and we didn't have to go far to find a decent spot to eat or to get to the slopes. I thought the price we paid for the hotel was very good considering location and the room we got.

When we come back to Whistler, we will definitely be booking here.

  • Stayed April 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aimee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 27, 2013
We are so pleased to read that your experience at the Crystal Lodge added to your overall Canadian experience. We thank you in advance for recommending the hotel to your friends and family.

Warn regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harlow, United Kingdom
Level 6 Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed June 15, 2013

This was our second visit to the Crystal Lodge, we also stayed in 2010 and didn't want to book anywhere else. This trip to Canada was a 20th wedding anniversary treat to ourselves and the management and staff left us a lovely bottle of bubbly and an annivesary card. What a lovely touch. The suite was lovely. Very fresh, spotlessly clean, spacious with lovely decor. Mini kitchen, inc a microwave and fridge, plus excellent air conditioning! Bed was lovely and big and very comfortable. We ate in the Spaghetti Factory downstairs and the staff in there were also very happy and friendly. The pool area is lovely. Swimming with the mountains in the background, followed by a soak in the jacuzzi. Pool seating and towels provided. All in all it's a 10/10 from us and a big thumbs up to the staff and management for making our stay so nice :)

  • Stayed July 2012, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SamLouise67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Thank you for taking the time to post a review along with some great pictures following your Whistler vacation and Crystal Lodge experience. As a senior TripAdvisor contributor we are especially appreciative of your comments and overall review. We hope that we can lure you back to Whistler in 5 years for your 25th anniversary.
Kind regards,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 6 Contributor
214 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed June 14, 2013

Weirdly laid out hotel jammed in around some shops and restaurants. All perfectly satisfactory but nothing special. Room was a bit small - no room for 2 suitcases open at the same time.

Expensive parking - $22 per day compared to $8 per day in the public car park nearby.

Service was efficient and courteous.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaveCardiff_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, June 20, 2013
Dave, thank you very much for taking the time to post a review of the Crystal Lodge following your recent vacation to Whistler. As you mention, there are a number of options for parking. In addition to the hotel's underground parking there is municipal parking for $10/ day as well as limited complimentary parking. With the ladder two options, guests are forgoing varying levels of convenience as they are a distance from the hotel. We look forward to the opportunity to welcome you back in the future.
Kind regards,

Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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