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“Great value, service and location.”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Coquitlam, Canada
Level 4 Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Great value, service and location.”
Reviewed April 19, 2011

I stayed in the hotel for 3 days. Before I even arrived, all my questions where answered through phone converstations with the hotel staff. We reserved a Delux Room with 2 qeen beds and 1 fold out bed. It was nice and roomy. The room was excellent! We got our moneys worth. The location was perfect as well. Not even 2 mins away from the ski lifts from Whistler. The hotel staff was amazing, they where from all around the world and understood our needs. Even after we checked out they would help us out with parking and getting changed after we gone down the mountain. Down to the hotel cleaning staff, they where very helpful as well in giving me what i need. I will be returning to that same hotel next year. Cheers!

Room Tip: Delux Room is a must. I would spend the extra cash
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  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
5 Thank Poi_159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, April 29, 2011
I am very pleased to hear that you enjoyed your time in Whistler on your most recent trip and look forward to having you and your party back with us in the future. Kind regards, Ian Lowe
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Traveler tips help you choose the right room.   Room tips (357)
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English first
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2011

I go to Whistler to get away and relax. At the Crystal Lodge, i sleep well and at Farfalla i get pampered. Whether its my hair cut and colour or it's my facial, massage and waxing, i consistently get great service. Thank you all for the warm welcome and making it like home away from home.
Suzanna

Room Tip: Newly renovated rooms worth the upgrade,
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Suzannawill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, April 25, 2011
We are pleased to hear that the Crystal Lodge and Farfalla Hair & Esthetics provided you with another relaxing break at your 'home-away-from-home'. We look forward to welcoming you back again in the future. Ian Lowe
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East Wenatchee, Washington, USA
1 review
Reviewed April 12, 2011

The Crystal Lodge was wonderful. Everything was in order when we arrived. The staff was extremely nice and helpful. The ski/valet service was great. My family had a wonderful time and will be back again next year. We've stayed at other places in Whistler before and Crystal Lodge is where we will be coming back to stay.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GudFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, April 25, 2011
Thank you for your very positive view of our hotel and Whsitler experience. We look forward to welcoming you back to the Crystal when you are next in the resort. Regards, Ian Lowe
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London
Level 5 Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 9, 2011

We were a little disappointed with our stay at Crystal Lodge. The room we were shown to was tiny - very little room for anything except the bed and the bathroom was even smaller with a minute bath. We chose to upgrade to a room with a little kitchenette which was generally bigger and better, but still not great.
On the plus side, the hotel has one of the best locations in the centre of the village within easy walking distance to the ski lifts, the beds are really comfy and the adjoining bar and restaurant (Rick's) is fab. The reception staff were also really friendly and helpful.
On the not so good side, there was no mirror in our bedroom and hotel staff couldn't help us to get one, the hot tub was out of action for most of our stay and the pool area was pretty sub standard. It was also a shame they hadn't paid more attention to detail in the rooms, eg providing fresh mlik to have with tea/coffee etc.
It was an ok stay, but we wouldn't come back.

Room Tip: Don't pick a standard room, too small
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank flame1982uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, April 13, 2011
Thank you for taking the time to post your feedback following your recent stay at the Crystal Lodge & Suites. Although I am pleased about your comments regarding our convenient location, service level and Ric's Grill, it was unfortuante that the hot tub was not in operation for a portion of your vacation. As for your comments about the mirror and milk I will personally be looking into these to see if we can make these changes for future guests. Kind Regards, Ian
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Va. Beach
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 6, 2011

The Crystal Lodge has a great location in Whistler - right in the center of the Village, and thanks to their ski valet at the Carlton Lodge, you can pick up your skis right by the gondola. Our room was very well equipped, with a good sized refrigerator and microwave, and plush furniture - a great value. Our only disappointments were with occasional noise issues from loud partiers in the Village, and their outdoor pool and hottub, which were not as nice as the rest of the hotel.

Room Tip: The one bedroom suites are an excellent value.
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  • Stayed March 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank kathydiverVaBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, April 9, 2011
Thank you very much for taking the time in providing the hotel with your feedback from your recent stay at The Crystal. We are pleased that you enjoyed your stay and appreciate your comments regarding our pool area as this will be used when evaluating how we can improve our product for all future guests. We look forward to seeing back at the Crystal in the future. Regards, Ian Lowe
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Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 22, 2011

We've been lucky enough to travel to Whistler a fair few times, but Crystal was a perfect location and Whistler experience right in the village. Quick and friendly service with bonus of early car park check in so we could ride the mountain all day. A crawl from the lifts and then straight out after with the nightlife and bars right on the doorstep!

  • Stayed March 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosco76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, March 24, 2011
We are pleased to hear that you had an enjoyable Whistler experice. Many of your comments are what set us apart in the resort and we thank you for taking the time in sharing them with us. Ian
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Tel Aviv
Level 4 Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 17, 2011

We had 3 rooms as travelled with teenage kids & other family member.
Beautiful spacious rooms, enormous beds (a little too soft unfortunately).
Staff were extremely helpful. Only drawback was that there was no breakfast in the hotel so had to stock up from supermarket or find a restaurant - which is not what you need before a full day on the slopes. Having only a fridge & coffee maker wasn't enough.
Everything else was perfect!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rosners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMIan, General Manager at Crystal Lodge Hotel, responded to this review, March 17, 2011
Thank you very much for taking the time to submit your review of the hotel. We are delighted that you had such a wonderful trip. Your family must have also enjoyed the spectacular snow conditions we are receiving at the moment. I thank you also for mentioning the breakfast challenge as this is indeed a service that is currently under review. Ian (ilowe@crystal-lodge.com).
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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