Their customer service is good. Prices are to be expected in whistler. I got a body wrap and facial and the wrap was the special so a reduced price. Ambiance is nice but room was cold. I think they need to have heated massage bed pads like most spas I visit. I was very cold the entire treatment.
The woman doing my services was professional and did not disturb my relaxation with talking. However she was 15 min. Late starting my service and ended about 10 min. Early. I paid for treatments that were supposed to be 60 and 90 min so she cut me short about 25 min. Upon completely the body wrap she started the shower and left te room. It was very dark and scalding hot so I couldn't figure out how to turn down the temperature. I could not enjoy the shower that seemed like it would be great with the multiple heads. So, in sum it is a nice, clean, quiet spa with a good location but some details need to be fixed.
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