Stayed for the weekend at The Westin and was extremely satisfied with the hotel. As soon as we pulled up a very friendly and helpful doorman unloaded the car and whisked our stuff to our room and put our skis in the ski valet. The room was very clean and a nice size for 2 people. We had some friends over and with 5 people for drinks and appies it still did,my feel crowded. We had dinner at Grill and Vine,it was delicious and a great wine selection. They use a lot of local fresh ingredients . Service was great and also in the bar. My bed was really comfortable and I loved how quiet the hotel was. Great. Pool and hot tub and again spotlessly clean change rooms . I can,t wAit to come back to Whistler to ski and stay at The Westin. Can,t. Say. Enough good things about the staff. Every hotel should have their training program.
What a wonderful review to read, thank you! It is our goal that every interaction from start to finish leave a lasting positive impression, and I'm glad to see we accomplished that. We look forward to seeing you again soon!
I recently stayed at the Westin and had a fantastic stay. The location of the hotel is arguably the best of any of the hotels in Whistler, especially if you have a preference for skiing Whistler over Blackcomb. Our room overlooked the driving range and the mountains beyond, at sunset it was particularly stunning.
The new restaurant (Grill and Vine) is very good we ate there a couple of time and enjoyed each of the meals. If you wake up hungry the breakfast is a pretty impressive spread, I’d recommend the buffet over the a la carte option as from what I can tell for a few dollars more you get to have everything on the a la carte menu as well as all the juice and coffee you want.
The bar on site generally has a good atmosphere and a good beer selection, a few craft beers to try as well as all the usual selection. They make a decent good Caesar too.
On the positive side, our two bedroom suite was large, clean and well appointed. The hotel is extremely well located in Whistler village with great access. Many of the service providers - specifically the housekeepers, the bell hops and the valet parking, were extremely friendly and very competent. We particularly appreciated the quality of the driver service - saved on taxis and having to have a designated driver, for going to visit friends or restaurants for dinner.
On the negative side, the front desk service was neither friendly nor helpful. There was an issue with the voucher (we had purchased the weekend at a charity gala) in that we did not physically have it, though we had it scanned and had made the reservation with the certificate number. We were very brusquely informed that we would have to pay for the weekend again and, upon mailing them the voucher (a scanned email would not do), they would reimburse us. I did not have a problem with that so much as the manner with which we were addressed (like we were trying to get away with something) was rude and not particularly welcoming. The rooms and furniture, while well cleaned and maintained, were stained and tired. In addition, the services - especially the ground level bar, were terrible. The bar was littered with dirty plates and cutlery on unusable tables and it was almost impossible to get someone to serve us - though when we did they provided a high quality Caesar. Finally, having to spend $9 a day for ski storage and $15 for wireless internet was objectionable.
So on balance, a reasonable stay, but I would not come for a special hotel experience as I think you might be disappointed.
Whistler is a terrific town, and we had a great time skiing as a family, with the Westin as our base. We had a group of 10 people, and the Westin's great location made access to the mountain and village really easy. The rooms were clean, up to date, housekeeping service was terrific.
Three issues we had. First, and most important - the ski shop was awful. Of the ten people in our group, six had problems. They didn't have skis my size. Three people had problems with boots. We used their valet service overnight, and they put my kids skis away so that they had to be refitted the next morning. They dont store boots, only skis at the valet, so that you end up dragging muddy boots into your room. Service was surly and not particularly expert
Second issue. We had a one bedroom suite, with a pullout couch in the common area for our kids. The room was nice, but really really small. Not a huge deal, but there certainly wasnt closet space for four people's stuff, especially when you need to bring boots into the room
Third issue, smallest of all. Many other ski resorts - including other Westin properties - have more charming and interesting common areas / bars. Places where your party gets together for a drink or hot chocolate after skiing or dinner. Whistler is such a great village that you dont miss it that much, but its pretty much missing at this Westin
We were told this is a 4.5 star hotel. The room was nice, but that was the extent of it. Very expensive! $30. / day for parking - we were warned. Breakfast buffet - $30. / person. Ski storage - $9. / day. Wi-Fi in the room - $14.95 / day.
Our key only worked half the time. At the end of our trip it stopped working. 3 trips to the front desk to get things (almost) resolved. They sent a guy to the room to fix the lock. After he did he told our son (who was in the room at the time) that we would need to go to the front desk to get new keys. After all the trouble with the locks you'd think they would have left working keys in the room for us.
My wife likes the steam room. Too bad it was broken almost every time she went to use it.
We shared our experience with the service rep that checked us out. He made no attempt to reconcile with us. No offer of breakfast on them, or a day of free parking, or anything like that. I'd save a little money and stay somewhere else.