Background : This was the 6th season that my family and I have been skiing in Whistler. All previous occasions we stayed at the Westin. This time we decided to stay at the Chateau as the rates were a lot better and we thought we'd give it a whirl.
BIG MISTAKE! ( No wonder there are so many offers on - they cannot keep up with the competition )
Where do I start ?
Rooms were filthy - I was able to write my name in the dust. The rooms were not dusted at all during our 10 night stay.
We had dirty plates and glasses in our room for 3 days - housekeeping did not remove them ( though asked ) eventually we dumped them in the hallway.
Our room had interconnecting doors to another room and we were disturbed every morning & night by our noisy neighbours. They had 3 kids in who had no respect for other people's peace and quiet. It truly was a nightmare.
Sheets didn't fit the bed so I slept really badly.
Baths really uncomfortable and small - as you would expect on a budget ski holiday in Europe - NOT a 5 star hotel in Canada.
Ski Concierge - lost my skis twice in 9 days ( no wonder alot of the guests were taking their equipment up to their rooms !)
Breakfast was like a rugby scrum. Admittedly it was Easter and the hotel was packed - but twice we ended up eating in the bar as the restaurant was full.
... the ski rentals were great - equipment in very good condition.
The spa was great - get a massage from Russell ( brilliant ) !
The service was on the whole good - but the place was very dated and certainly NOT worth what we paid ( even with the discount ! )
I can safely say - I will not be returning.
- Official Description (provided by the hotel):
- Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more less
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- Also Known As:
- Fairmont Chateau Whistler Hotel Whistler
- Fairmont Whistler
- Whistler Fairmont