We had a great vacation stay here at the end of Januaray, and would definitely come here again!
Things we really liked:
The location of the hotel!! It's right at the bottom of Blackcomb mountain, steps to the lifts. And it's in the Upper Village area so there are some other restaurants and shops (other than those that are inside the hotel). Inside the hotel we loved the Portabello!
The pool and hot tub area was awesome! We always went there quite late - 10pm (it's open until 11pm), and never found it to be crowded. We loved all the pools - lap pool, leisure pool that you can swim from inside to outside, several hot tubs, sauna, and euchalyptus steam room! The workout area looked nice too.
The staff "on the floor" was always very polite! Every staff memeber we passed in the halls always greeted us! The housekeeping staff were friendly and polite! You can definitely tell it's a fairmont first class hotel in this area!
Also every time you dialed to talk to the hotel "operator" for like housekeeping, wake up call, etc they always addressed you by name (well the name that the room was booked under). It was nice hear eg: "Good Morning Mr/Mrs Smith" whenever we called down to them. It makes you feel important.
The ski valet is actually quite nice in the basement of the hotel! At first I wasn't sure about it, but there was always enough staff and we never had to wait more than a minute before someone came to help us - even during the busy morning time.
Blackcomb Snowmobiles tour company (who do more than just snowmoblie tours) is located in the hotel too, down by the ski valet, which is great because that means if you book with them you will get picked up right from the hotel for your tour - no needing to meet anywhere else.
The hotel is pet friendly! Yes! We had no problems with bringing our dog along. The housekeeping staff was accomodating to our schedule. I would call down and let them know that we'll be taking our dog out now for about an hour, and they would come and make the room.
If you want to use the internet in your room, make sure that you sign up (online before you arrive) for the Fairmont Presidents Club. Because if you are a memeber, and it's free to join, then you get free wireless highspeed internet in the room, otherwise if you're not a member it's $14 a day! So we signed up to become a member before we arrived and it was no problem. Then in the room, when you want to log onto the internet it just prompts you for your name and presidents club number (which you'll have) and you get the internet for free!
Things we didn't like:
The whole check-in process. We had booked online through expedia (at a really great discounted rate) and were treated like second rate citizens. The lady at the check-in was actually quite rude, arguing with me that I didn't request a king bed when I had (and I had the paperwork to prove it). Anyway in the end it worked out fine and because I wouldn't back down, she managed to find us a king bed room.
I also found that the left wing we were in seemed a bit outdated. Now I don't know whether the rest of the hotel is also like that, or whether it's just that wing. But the room could do with a bit of a makeover.
And finally as previous reviewers have said, I think the number one negative (for me anway) staying at a place like this is the fact that you get so many conferences and you really become lost in the crowd of hundreds of conference attendees. While we were there the San Jose Sharks were at the Chateau plus several conferences were occuring!
But all in all we really did enjoy our stay here and would stay here again!
- Official Description (provided by the hotel):
- Located at the base of Blackcomb Mountain, Whistler's landmark ski-in ski-out hotel, Fairmont Chateau Whistler resort hotel defines mountain luxury. A classic 12-story Chateau-style resort hotel with Health Club, Spa and the largest pool deck in Whistler - offering indoor and outdoor swimming pools, four whirlpools and breathtaking views of Blackcomb mountain. Situated a five minute walk from village center. ... more less
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- Also Known As:
- Fairmont Chateau Whistler Hotel Whistler
- Fairmont Whistler
- Whistler Fairmont